Branch Administrator

6 months ago

Rustenburg, South Africa Isilumko Staffing Full time

Job Description:

Are you passionate about providing exceptional client service and supporting sales efforts? We are seeking a Client Services and Sales Support Specialist to deliver professional first-line support to our valued clients and assist our sales team in achieving their goals. If you're dedicated, detail-oriented, and customer-focused, we want to hear from you.

Key Responsibilities:

1. Client Services:

  • Adhere to client service procedures, including handling maturities, policy contracts, loan applications, cancellations, amendments, financial and general inquiries.
  • Update client personal details and maintain accurate AIMS notes.
  • Provide clients with correct and accurate advice on our products and services (Treating Customers Fairly - TCF).
  • Inform clients about changes to their policies, ensuring compliance with TCF principles.
  • Collaborate with relevant departments to resolve client queries.
  • Maintain the required business retention rate.
  • Address and handle all client complaints and inquiries.
  • Escalate complaints to the Office Manager and Complaints Handling Officer.
  • Follow the prescribed complaints procedure.
  • Handle incoming calls and assist walk-in clients.

2. Claims Administration:

  • Verify claims documents following standard procedures.
  • Assist clients in completing claim forms.
  • Submit all received claims to Head Office.
  • Submit any outstanding documentation as requested by Head Office.
  • Keep the claims register up to date.

3. Client Cancellations:

  • Advise clients on the cancellation process and the potential disadvantages.
  • Retain policies by proposing alternative options, such as loans or partial surrender paid-ups.
  • Inform the relevant Sales Manager of the intended cancellation for retention purposes.
  • Follow the standard cancellation procedure upon the client's request.

4. Demutualization Process Administration:

  • Capture client information accurately.
  • Inform clients of the status of their shares.
  • Update client information in the AIMS systems.
  • Register and forward relevant documentation to Head Office.

5. Office Administration:

  • Manage mail and fax communications.
  • Prepare statistical reports as required.
  • Assist with data capturing when necessary.
  • Encourage clients to complete satisfaction surveys.

6. Fit and Proper Requirements:

  • Adhere and comply with FSB board notices in terms of FAIS.
  • Maintain proper documentation and filing procedures.
  • Keep record systems up to date.
  • Ensure the proper filing and retention of documentation as required by legislation.

Requirements:

Formal Education:

  • Matric or equivalent.

Technical/Legal Certification:

  • Recognized Qualification as per the FSCA (an advantage).
  • RE 5.
  • Registration as an Employee Representative (FSCA).
  • CPD.
  • COB (Depending on DOFA).

Experience:

  • 2 years of experience in the Insurance Industry.
  • 1 year of experience in Client Services.
  • 1 year of experience in Category A, B, C, and retail benefits (an advantage).

If you are ready to contribute your skills to a dedicated team and assist in delivering outstanding client service and sales support, we encourage you to apply.

  • Branch Administrator

    6 months ago

    Rustenburg, South Africa Info Personnel Full time

    Administer and run the Rustenburg branch of contracting company supplying the mines in the North West. **DUTIES**: - General Office administration - Preparing invoicing, material costing list per job, updating job schedule and enquiries folder, including assisting with preparation of safety files, as necessary. - Submitting material costing per completed...

  • Branch Administrator

    2 weeks ago

    Rustenburg, South Africa Renttech South Africa Full time

    **Job Summary**: - Accountable for running the branch during the Branch Manager’s absence - Assisting with feedback reports to management - Invoicing clients - Doing pricing overrides - Doing credit notes for debtors - Following up on debtors when requested by debtor’s department - Receiving orders and writing up order numbers - Managing the branch...

  • Administrator

    6 months ago

    Rustenburg, South Africa Motus Aftermarket Parts Full time

    **Midas** is searching for an **Administrator** to join the branch in **Rustenburg**. The purpose of this position is to receive payments, reconcile cash and maintain documents of all transactions as well as to support the admin manager in delivering finance and administrative tasks such as processing daily banking and other related administrative tasks,...

  • Branch Manager

    2 weeks ago

    Rustenburg, South Africa Shoprite Group Full time

    Closing Date - 2024/12/11 - Reference Number - SHO241204-5 - Job Title - Branch Manager - Job Type - Permanent - Location - Country - South Africa - Location - Province - North-West - Location - Town or City - Rustenburg - Purpose of the Job Medirite Plus Platinum Junction is seeking a dynamic Branch Manager to join our dedicated team in delivering...

  • Branch Manager

    2 weeks ago

    Rustenburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: Medirite Plus Platinum Junction is seeking a dynamic Branch Manager to join our dedicated team in delivering exceptional healthcare services and products. Duties will include to maximize sustainable branch sales by: - Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized...

  • Branch Manager

    6 months ago

    Rustenburg, South Africa Lewis Group Full time

    **The role will** - Manage, lead, motivate, develop and empower branch employees - thereby retaining a stable team who is able to deliver business goals. - Drive sales targets and manage operational efficiencies in order to maintain a healthy, profitable business. - Ensure excellent customer service by playing an active role in customer contact situations -...

  • Assistant Branch Manager

    2 weeks ago

    Rustenburg, South Africa Shoprite Group Full time

    Closing Date - 2024/12/11 - Reference Number - SHO241204-6 - Job Title - Assistant Branch Manager - Job Type - Permanent - Location - Country - South Africa - Location - Province - North-West - Location - Town or City - Rustenburg - Purpose of the Job Medirite Plus Platinum Junction is looking for a dedicated Assistant Branch Manager to join our dedicated...

  • Assistant Branch Manager

    2 weeks ago

    Rustenburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: Medirite Plus Platinum Junction is looking for a dedicated Assistant Branch Manager to join our dedicated team and provide support in managing our store operations. Duties will include to maximize sustainable branch sales by: - Managing, supporting, and monitoring the effective sales of all unscheduled product lines including...

  • Branch Admin Officer

    4 weeks ago

    Rustenburg, South Africa Ampath Laboratories Full time

    Advert Reference: P14317 Branch Admin Officer - Rustenburg (4 Month Contract) Job Title: Branch Admin Officer - Rustenburg (4 Month Contract) - Closing Date: 2024/11/27 - Position Available From: 2024-11-18 - Area: Rustenburg - Actual Place Of Work: Rustenburg - Position Type: Contract-Flexible Work week (Fixed Term) - Weekly Hours: 45 - Time...

  • Specialised Services Administrator and Vehicle

    6 months ago

    Rustenburg, South Africa Servest Careers Full time

    **Job Context**: **SERVEST SECURITY, A BUSINESS UNIT OF SERVEST HAS A VACANCY FOR A SPECIALISED SERVICES ADMINISTRATOR AND VEHICLE LOSGISTICS COORDINATOR REPORTING TO THE SPECIALISED SERVICES EXECUTIVE. MUST HAVE GRADE AND A POST MATRIC QUALIFICATION IN ADMINISTRATION OR SECRETARIAL WILL BE BENEFICIAL.** **Minimum Requirements**: - Grade 12 essential -...

  • Branch Admin Officer

    4 weeks ago

    Rustenburg, South Africa Ampath Laboratories Full time

    Advert Reference: P14317 Branch Admin Officer - Rustenburg (4 Month Contract) Job Title: Branch Admin Officer - Rustenburg (4 Month Contract) Closing Date: 2024/11/27 Position Available From: 2024-11-18 Area: Rustenburg Actual Place Of Work: Rustenburg Position Type: Contract-Flexible Work week (Fixed Term) Weekly Hours: 45 Time Conditions: 5 day Work Week...

  • Client Services Administrator: Branch Administration

    6 months ago

    Rustenburg, South Africa Assupol Full time

    Description To provide professional first line support to clients and sales support - 1. Render client services- Update client personal details and AIMS notes - Provide correct and accurate advice to clients on products and services (TCF) - Inform clients and update changes to their policy (TCF) - Liaise with relevant departments to gather information to...

  • Administrator

    6 months ago

    Rustenburg, South Africa INTERCONNECT SYSTEMS Full time

    SUMMARY OF POSITION The role of an Administrator involves a great deal of multitasking. They will work with teams, oversee the operations within the Company, manage groups, coordinate with management and engage in planning according to the needs of the Company. ROLES AND RESPONSIBILITIES Logging and Updating of Jobs - Logs jobs on Syspro. - Updates OJ...

  • Senior Administrator

    6 months ago

    Rustenburg, South Africa WeBuyCars Full time

    **This is an exciting opportunity for a Senior Administrator to join our team at our new Rustenburg branch!** Duties & Responsibilities: - Basic Invoicing - Assist walk-in clients & dealers - Maintain office systems - Assist Vehicle Sales Personnel with admin documentation - Assist Vehicle Buying Personnel with admin documentation - Serve as a liaison...

  • Branch Admin Officer

    2 weeks ago

    Rustenburg, South Africa Ampath Full time

    Job title : Branch Admin Officer - Rustenburg (4 Month Contract)Job Location : North West, RustenburgDeadline : December 19, 2024Quick Recommended Links Jobs by Location Job by industries Purpose of Position: To provide the relevant depot with an effective administrative support service and to perform logging and route reporting and printing related tasks....

  • Branch Admin Officer

    1 week ago

    Rustenburg, South Africa Ampath Full time

    Job title : Branch Admin Officer - Rustenburg (4 Month Contract) Job Location : North West, Rustenburg Deadline : December 19, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose of Position: To provide the relevant depot with an effective administrative support service and to perform logging and route reporting and...

  • Receptionist/junior Administrator

    6 months ago

    Rustenburg, South Africa WeBuyCars Full time

    **This is an exciting opportunity for a Receptionist and a Junior Administrator to join our team at our new branch in Rustenburg!** Duties & Responsibilities: - Basic Invoicing - Assist walk-in clients & dealers - Maintain office systems - Assist Vehicle Sales Personnel with admin documentation - Assist Vehicle Buying Personnel with admin documentation -...

  • Branch Administrator

    6 months ago

    Rustenburg, North West, South Africa Isilumko Staffing Full time

    Are you passionate about providing exceptional client service and supporting sales efforts? We are seeking a Client Services and Sales Support Specialist to deliver professional first-line support to our valued clients and assist our sales team in achieving their goals. If you're dedicated, detail-oriented, and customer-focused, we want to hear from...

  • Assistant Supervisor

    6 months ago

    Rustenburg, South Africa Specialist Confectionery Full time

    Cake Zone requires a capable Branch Supervisor to manage all aspects of its new confectionery branch in our Rustenburg Mall branch - Must have at least 3 years experience in supervising, coordinating and managing a retail, take-away or restaurant establishment - Strong administration capabilities, attention to detail and high level of responsibility -...

  • Temporary Administrator

    6 months ago

    Rustenburg, South Africa Fidelity Services Group Full time

    **Position: Administrator - Rustenburg** **Reporting To: Branch Manager** **1. Skills & Attributes**: - Excellent verbal & written communication skills - Computer literate - Excel essential - Listener experience advantageous - Excellent telephone skills - Strong organization and supervisory skills - Solid attention to detail to ensure accuracy of...