Barista

4 months ago

Pretoria, South Africa HR Supreme Full time

Job Purpose:

The Barista is responsible for preparing and serving a variety of coffee drinks, along with pastries and cookies. The Barista must be able to work quickly and efficiently while maintaining a positive customer experience.

Key Responsibilities:

  1. Coffee Preparation:

    • Prepare and serve coffee drinks by following prescribed recipes and preparation techniques for coffee drinks.
    • Ensure consistency and quality of each coffee drink prepared.
    • Clean and maintain equipment, including espresso machines and grinders.

  2. Customer Service:

    • Greet all customers with a friendly and welcoming demeanor.
    • Provide exceptional customer service by understanding customer needs and providing recommendations when necessary.
    • Handle customer complaints professionally and resolve issues promptly.

  3. Cash Handling:

    • Process payments accurately using the cash register.
    • Ensure that the cash register is balanced at the end of the shift.
    • Follow company procedures for opening and closing the cash register.

  4. Product Knowledge:

    • Maintain up-to-date knowledge of coffee products, brewing methods, and trends.
    • Provide information about coffee blends, preparation methods, and various products offered in the store.

  5. Inventory Management:

    • Assist with ordering and restocking coffee beans, milk, and other supplies.
    • Monitor inventory levels and notify management when supplies are low.

  6. Cleanliness:

    • Maintain cleanliness and organization of the coffee shop.
    • Follow health and safety guidelines when handling food and beverages.
    • Ensure that the work area is clean and sanitized throughout the shift.

  7. Teamwork:

    • Collaborate with other team members to ensure smooth operation of the coffee shop.
    • Assist in training new employees when necessary.

  8. Compliance:

    • Adhere to all company policies and procedures.
    • Comply with all health and safety regulations.

Skills and Qualifications:

  • Previous experience as a Barista or in a similar role preferred.
  • Knowledge of coffee brewing methods and equipment.
  • Excellent customer service skills.
  • Strong communication skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and strong organizational skills.
  • Ability to stand for long periods.
  • Basic math skills for cash handling.

Working Conditions:

  • The Barista will work in a café environment with a high volume of customers.
  • May require early morning, late evening, weekend, and holiday shifts.

Physical Requirements:

  • Ability to lift up to 20 pounds.
  • Standing for extended periods.

Education:

  • High school diploma or equivalent.

Experience:

  • Experience in a café or food service environment preferred.

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