Telesales Representative

1 month ago

Cape Town, South Africa Dymaxa Recruitment Full time

Our client, a leading manufacturer of footwear is seeking an Outbound Telesales Representative – Footwear industry within their sales team based in Cape Town. The incumbent will form part of the sales team and reports into the Group Sales structure.

Behavioural Competency

  • Excellent communication skills both verbally and in writing
  • A stable track record
  • Honesty and integrity
  • Accuracy
  • Attention to detail.
  • Works well under pressure
  • Strong assertive communication skills telephonically
  • Ethically sound and no criminal record

Duties include the following, but not limited to:

  • Meet monthly KPI’s with regards to calling existing customers and successfully sell from the buffer programme availability
  • Make follow up calls to existing customers to confirm receipt of orders, overcome potential objections, and possibly re-sell from the buffer availability.
  • Ensure that the CRM is updated with good quality notes following customer communications.
  • Deal appropriately with queries received via the telephone and/or email and provide written or oral responses to confirm the information or outcome.
  • Customer service – build effective relationships with existing customers, strong communication in a professional manner.
  • Teamwork - provide feedback to management of potential improvements to existing procedures and scripting, work effectively with other departments to maintain excellent standards of service.
  • Knowledge – maintain an excellent level of understanding and knowledge of the brand offering and take responsibility for own personal development.

Requirements:

  • Grade 12 or equivalent
  • A minimum of 2-3 years’ outbound telephone sales experience of tangible products
  • Computer literate in MS Office – advanced – excellent Excel skills
  • Start date immediately.
  • Attention to detail, monitoring and time management and relationship management skills are imperative.
  • Strong negotiation skills.

Salary: R12 000 CTC p/m

 

Please send your CV to info@dymaxa.co.za

 

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