Front Desk

2 months ago


Pretoria, South Africa All Stars placement Full time

Full job description

Organisational Positioning:

· Department: Front Office

· Reporting to: Front Office Manager

· Location: Pretoria 

Key Performance Objectives

Enhance the guest stay by welcoming them and facilitating any special requirements

Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel

Ensure that their cash is accurately managed and fully accounted for at all times

Ensure that all administrative duties related to the position are preformed accurately and in a timely manner

Ensuring that guest profiles are correctly updated

Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers

Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling

The ideal candidate for the Guest Liaison Officer Position should:

Have Grade 12 qualification

Hospitality Diploma or Must have at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment

Be computer literate with working knowledge of Microsoft Office and Outlook

Have knowledge of a Property Management System at Operator Level; exposure to Opera advantageous

Be highly presentable

Possess excellent command of the English language with solid verbal and written communication skills

Be fluency in one other local language

Ability to multi-task

Be able to work shifts, week-ends and public holidays

Job Type: Full-time



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