Operations Manager

3 weeks ago


Polokwane, South Africa Bright Placements Full time
Our client is seeking an experienced and dedicated Hotel Operations Manager to oversee the daily operations of their prestigious 5-star hotel. The ideal candidate will ensure exceptional guest experiences, streamline operational processes, and lead a team to uphold the highest standards of service and hospitality.
Please note this position is live-out. 

Key Responsibilities:
  • Manage daily hotel operations to achieve customer satisfaction and financial goals.
  • Oversee and coordinate hotel departments such as front office, housekeeping, food and beverage, and facilities management.
  • Ensure compliance with health, safety, and licensing regulations.
  • Develop and implement operational strategies to maximize revenue and minimize costs.
  • Monitor and analyze guest feedback to implement improvements as needed.
  • Lead and motivate a diverse team of department heads and staff members.
  • Collaborate with sales and marketing teams to promote the hotel and increase occupancy rates.
  • Prepare and manage budgets, forecasts, and financial reports.
  • Maintain high standards of cleanliness, maintenance, and ambiance throughout the hotel.
Requirements:
  • Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred.
  • Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role in a 5-star hotel.
  • Proven leadership skills with the ability to inspire and manage a large team effectively.
  • Strong understanding of hotel operations and industry trends.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Proficiency in hotel management software and Microsoft Office suite.
  • Certification in Hotel Management or related field is a plus.

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