Operations Manager

2 months ago


Polokwane, South Africa HotelJobs.co.za Full time

**Job Title**: Operations Manager
**Location**: 5-Star Lodge/Hotel, Limpopo
**Type**: Full-time

**About Us**:
Our luxury 5-star lodge, set in the breathtaking landscapes of Limpopo, offers an unforgettable guest experience that combines exceptional service with the beauty of nature. We are currently seeking a highly experienced **Operations Manager** to oversee and streamline our daily operations, ensuring that every aspect of the lodge functions at the highest standard of excellence.

**Key Responsibilities**:

- Oversee all operational aspects of the lodge, including guest services, housekeeping, maintenance, and food and beverage departments.
- Ensure operational efficiency and uphold the lodge’s 5-star standards in every department.
- Manage and lead departmental heads, fostering a culture of teamwork and continuous improvement.
- Develop and manage operational budgets, ensuring cost control and efficient resource utilization.
- Monitor and analyze guest feedback, implementing necessary improvements to enhance the overall guest experience.
- Ensure compliance with health and safety regulations, quality standards, and operational policies.
- Coordinate with the General Manager and other leadership team members to align operations with business goals.
- Address and resolve any operational challenges, ensuring a seamless experience for both guests and staff.

**Requirements**:

- Proven experience as an Operations Manager or in a senior management role within a 5-star hotel or lodge.
- Strong leadership and organizational skills with the ability to manage multiple departments and projects simultaneously.
- Excellent communication and interpersonal skills to foster collaboration across all teams.
- Financial acumen, with experience managing budgets and controlling operational costs.
- Strong problem-solving skills and the ability to remain calm and professional in high-pressure situations.
- A hands-on approach and the flexibility to adapt to the dynamic nature of the hospitality industry.


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