Operations Manager

3 weeks ago


Polokwane, South Africa HotelJobs.co.za Full time

**Hotel Operations Manager**

Ultra Luxury 5* Hotel Limpopo

**Job Specifications & Requirements**:
5 years experience in an Operations Management position in a Ultra Luxury 4/5 Star Hotel.

Fine Dining experience.

Wedding and banqueting experience.

Management of all Hotel departments.
- Exceptional skills in staff and guest relations
- Ability to multitask, adapt to changing business needs, and think critically
- Strong organizational and time management skills
- High attention to detail
- Sound employment history with contactable references.

Strong hands on leader - who leads by example

Grade 12 and be computer literate

Previous experience on Opera and Micros

Formal hospitality degree/diploma preferable

Be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.

Effective leadership, manage and oversee all departments within the hotel

Plan and manage the day to day operations effectively

Drive the broader goals of the hotel in relation to all outlets mentioned above

To ensure consistent acquisition and maintenance of guests

The managing of Human Resources paperwork for the entire hotel

Ensure the required policies, procedures and administrative systems and controls are in place

Day to day guest interaction to receive feedback and actively implement necessary action

Overseeing and assisting in departmental stock takes

Adherence to all company practices

Leading, training and motivating the team

Drive the hotel’s quality plan and implement all required standards

To stand in and perform the duties of an Acting General Manager in the absence of the General Manager


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