Hybrid Cloud Team Lead

2 weeks ago

Cape Town, South Africa Cloud Direct Full time
Job title : Hybrid Cloud Team LeadJob Location : Western Cape, Cape TownDeadline : December 18, 2024Quick Recommended Links
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  • The Hybrid Cloud Team is responsible for supporting our customers either as a point of escalation from the Service Desk, Cloud Command Centre or in conjunction with other specialist teams within Operations.
  • You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Live chat, email, self-service portals or identified through pro-active monitoring activities
  • You will act as our customer’s trusted advisor, building solid relationships and a sound understanding of their individual needs and desirables to add value through the provision of advice which meets their business challenges.
  • Working with the Hybrid Cloud Team, you will mentor and develop engineers to assist their growth and distribute high-level technical knowledge to all levels of other teams.

Requirements and Experience:

  • A minimum of 5 years working in a managed services environment, focusing on Hybrid technologies, Computer, Storage, and Network infrastructure design, implementation, and operation.
  • At least 3 years of experience in a senior management role, demonstrating a deep understanding of leadership practices.
  • Thorough grasp of project management, ensuring seamless alignment between the team’s activities and project deliverables.
  • Proficiency in Azure cloud technologies, including computing, virtual networks, storage, and databases.
  • Proven track record in planning, managing, and supporting enterprise hybrid environments (e.g., VMWare, Hyper-V, KVM) and enterprise storage solutions (e.g., NetApp), including archival storage and backup systems.
  • Experience in supporting and maintaining Windows server environments.
  • Good understanding of managing backup environments and processes.
  • Working knowledge of private/public cloud environments and architectures.
  • Solid understanding of network infrastructure services and various networking protocols.
  • Familiarity with Unified Communications infrastructure services.
  • In-depth knowledge of Microsoft 365 solutions.
  • Experienced in analysing, implementing, and evaluating IT systems/infrastructure and relevant specifications.
  • Proficient in commissioning services from third parties and adept at managing relationships with suppliers and contractors.
  • Possess a solid understanding of Hybrid Cloud technologies and operations practices.
  • Proven experience with implementing daily, weekly and monthly checks for various technology stacks based on best practices.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Experience in customer reporting and report creation.

Certifications:

  • MCSA, MCSE or similar Microsoft Cloud-related certifications.
  • VMware
  • Veeam
  • CCNP or equivalent.
  • AZ -104
  • SC-900 (beneficial)
  • ITIL 4 Foundations
  • Leadership development program (Dyna, |Leadme)

What do we offer you?

  • Responsible Time off (uncapped annual leave)
  • Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
  • Fitness Cash Contribution
  • Pension Fund Contribution
  • Medical Insurance Contribution
  • Employee Assistance Programme
  • Enhanced Maternity & Paternity Leave
  • Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
  • Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

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