Cloud Operations Team Lead

6 months ago

Cape Town, South Africa Electrum Payments Full time

Electrum is a leading enterprise payments technology company. We partner with some of South Africa’s largest corporations, enabling them to open up their customers’ access to payments. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.

We hire the best of the best and we offer great opportunities for both personal growth and career progression.

If you're adept at navigating the intricate landscape of cloud operations, possess exceptional organizational skills, and are driven to optimize the technological infrastructure of leading enterprises, then the Cloud Operations Team Lead position at Electrum offers an ideal opportunity for you. As a pivotal member of our team, your role as a Cloud Operations Team Lead will center around orchestrating the seamless functioning of our cloud environment, collaborating with external stakeholders, analyzing system transactions, and upholding precision in operational reporting. Your meticulous attention to detail and unwavering commitment will serve as cornerstones in ensuring the efficiency of our cloud operations and bolstering the overall success of Electrum's technological initiatives.

**The Role**

We are seeking a highly skilled and motivated Cloud Operations Team Lead who exudes both technical prowess and motivational leadership, to join our dynamic team. As the Cloud Operations Team Lead, you will play a critical role in overseeing the daily operations and performance of our cloud infrastructure, ensuring high availability,

scalability, and optimal performance.. Your responsibilities will include leading and managing a dynamic team, providing guidance, mentoring, and performance feedback. Collaboration with cross-functional teams to identify and implement process improvements and automation to streamline operations will be essential. Additionally, you will monitor and analyze system logs, performance metrics, and capacity planning data to ensure optimal performance and resource utilization. Managing and resolving production incidents, staying up-to-date with the latest cloud technologies, trends, and best practices, and developing and maintaining documentation on operational procedures, troubleshooting guides, and system configurations are also key aspects of this role.

**Requirements**:

- Bachelor's degree in computer science, engineering, Information Technology or related field.
- 3-5 years of experience in cloud operations or related roles
- Extensive experience with cloud platforms such as AWS, Azure, or GCP
- Strong understanding of networking concepts, security protocols, and cloud infrastructure components such as ITIL
- Hands-on experience with containerization technologies such as Docker and Kubernetes
- Proficient in scripting languages such as Python, Bash, or PowerShell
- Excellent problem-solving and troubleshooting skills
- Strong communication and leadership skills, with the ability to work effectively in a team environment

**Benefits**

We have created an high-performance culture where you can expect:

- Career growth - Delivering world-class financial services software products in a fast-paced company is not easy, and it takes an insane amount of effort. But in return for your effort you'll get hands-on experience working on products that are used by millions of people, and a high quality work experience that will accelerate your career faster than anywhere else.
- Transparency - We openly discuss strategy, finances, salaries and other major decisions.
- Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you.
- Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services.
- Work-life balance - You know when your brain has switched off for the day and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum you will be expected to know when you deserve that time out, and when you need to knuckle down and get the work done.

These are few practical ways we practice the culture we are so proud of:

- Flexible work hours
- Onsite gym and shower facilities
- Daily cooked lunches and a stocked kitchen for the afternoon nibbles
- Team socialising like hikes, getaways, and dinners
- A generous leave policy, starting at 20 days per year
- A recreational area with foosball and table tennis
- Fatsaks scattered around the office for deep thinking or meditation

We have created a safe, transparent environment where:

- We know mistakes happen, and that’s okay. We even have a three-step approach to dealing with them:

- Tell everyone about it
- Fix the mistake
- Tell everyone about the solution
- You are responsible for your actions - both the successes and the failures
- We talk openly about salaries and bonuses. At Electrum, we believe it’s evident why some people earn more and ot

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