Training Manager L&D Specialist International BPO

4 weeks ago


Cape Town, South Africa ABC Worldwide Full time

The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division.

The Learning & Development role is both an internal, and external client facing role, with external clients.

Background

  • Experience as a Training Facilitator in a leadership role with Project Management experience
  • Experience of Work Readiness programmes for graduates
  • Experience with government institutions like SETA, SAQA
  • Experience in government grants programs
  • Previous SDF experience
  • Creation of academy would be advantageous
  • Extensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification)
  • Expertise in Content designing and development
  • Familiarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Ability to do research and produce research documents on US, UK Insurance Industry
  • Insurance related training background

Responsibilities for Learning & Development Manager

  • Keep track of a vast number of concurrent L&D initiatives
  • Manage nuances across the demands of different external clients and government institutions
  • Report on L&D initiative progress to internal and external stakeholders
  • Take responsibility for communication with clients, and managing expectations
  • Observing and noting learner successes, for feedback to business
  • Project Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registers
  • Document filing and preparation of course materials
  • Training Scheduling – booking rooms and/or MS Team Meetings for L&D initiatives
  • Driving Insurance certification in SA Geography
  • Engagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity)
  • Manage CD projects for the SA geography
  • Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills)
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
  • To conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needs
  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Drive closure of training programs with expected outcomes

Direct Management

  • No direct staff

Qualifications

  • Accredited Assessor and Moderator and/or ODETP qualification
  • SDS – Skills Development Certificate
  • Strong Microsoft Office Skills
  • Excellent Academics
  • Overall Experience 10 – 12 years
  • 6 - 7 years of experience as a Training Specialist or similar role


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Training Manager L&D Specialist International BPOThe ideal candidate will possess a strong background in Learning and Development (L&D) and Operations, with exceptional organizational and administrative skills. This role is part of an extremely successful and fast-paced L&D division, and the individual will be responsible for managing various L&D...


  • Cape Town, South Africa Huntswood Full time

    **L&D Grad Bay Specialist** *** Huntswood SA is looking for a dynamic Grad Bay Specialist to join our L&D Team. The key area of responsibility for this role will be facilitating of training in a physical environment on site. **Key Competencies required for this role will include**: - Partnering with Clients - Assessing performance needs - Designing...

  • L&d Manager

    4 months ago


    Cape Town, South Africa Cipla Full time

    **Division**: Training and Development **Department**: Human Resources **Employment Type**: Full-time **Job Purpose**: Responsible for effective crafting, management and delivery of learning programs for Cipla. The role holder will be responsible for program management, associated communication, channel management, budget management for L&D, programs...


  • Cape Town, South Africa Huntswood Full time

    **L&D Product Facilitator** Huntswood SA is looking for a dynamic Learning and Development Product Facilitator to join our L&D Team. The key area of responsibility for this role will be facilitating of training in a physical environment on site. **Key Competencies required for this role will include**: - Partnering with Clients - Assessing performance...

  • L&d Business Partner

    5 months ago


    Cape Town, South Africa Webhelp Full time

    **Internal** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you passionate about self-empowerment and self-improvement through learning? We’re in search for a motivated individual to fill the role of Learning & Development Business Partner based in our Cape Town office. Playing a central role within the business,...

  • L&d Business Partner

    3 months ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** Are you passionate about self-empowerment and self-improvement through learning? Concentrix is in search of a motivated individual to fill the role of Learning & Development Business Partner. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day —...

  • Training Manager

    4 months ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of the role is to manage and govern the operational training function for allocated business units.  In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units. Key Responsibility...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Training Manager Job Summary: We are seeking a highly skilled Training Manager to join our team at WNS Global Services. The successful candidate will be responsible for managing and governing the operational training function for allocated business units, contributing to effective talent development across business units, and ensuring the...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWe are seeking a highly skilled Training Manager to join our team at WNS Global Services. As a key member of our organization, you will be responsible for managing and governing the operational training function for allocated business units.Key Responsibilities* Effectively manage the operational training function in line with approved partner...

  • HR Training Specialist

    3 months ago


    Stellenbosch, Western Cape, South Africa Silk Road Consulting (Pty) Ltd Full time

    **VACANCY - TRAINING SPECIALIST (HR)** **Title**: Training Specialist **Place of work**:Stellenbosch **Reporting to**: HRBP identifying training needs, designing and delivering training programs, and evaluating their effectiveness, in collaboration with the Learning and Development function. We are looking for an individual that will leave no stone unturned...

  • Capability Specialist

    4 months ago


    Cape Town, South Africa PepsiCo Full time

    **Responsibilities**: **What we’re looking for**: *** Were looking for a Capability Specialist to join our team. The purpose of this role is to: - Support; facilitate and implement sector led L&D initiatives - Facilitate internal professional skills programmes - Partnering with L&D Manager and L&D sector to keep abreast of sector/ global led programme...

  • BPO Sales Trainer

    4 months ago


    Cape Town, South Africa CallForce Full time

    Sales Trainer (Outbound Telesales)CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.We're looking for a vibrant Sales Trainer to join our...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    About the RoleWe are seeking a highly skilled and experienced Learning and Development Manager to join our team at ABC Worldwide. As a key member of our L&D division, you will be responsible for designing and delivering training programs that meet the needs of our internal and external clients.The ideal candidate will have a strong background in L&D and...

  • Training Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Telebest Full time

    Job Title: Trainer - BPO/Call CenterAt Telebest, we are seeking a skilled Trainer to join our team. As a Trainer, you will play a crucial role in delivering high-quality training programs to our staff, ensuring they have the knowledge and skills to provide exceptional customer service.Key Responsibilities:Training Program Development: Design and deliver...


  • Cape Town, South Africa Initiate international Full time

    Join our vibrant team as a **French Speaking BPO Recruiter** in **Cape Town, South Africa** embracing a **hybrid** work setup! We’re on the lookout for a dedicated Talent Specialist to enrich our Recruitment Process Outsourcing (RPO) team, specializing in delivering top-notch recruitment solutions. What’s the role of a **French Speaking BPO Recruiter...


  • Cape Town, South Africa Signal Hill Products Full time

    **Signal Hill Products is looking for a Learning and Development Specialist!!!** **Overall Responsibilities**: Design, measure and implement the Learning and Development Plan for the business in partnership with Customers **KPA 1: Compile Annual Training Plan** - Identify training and development needs in conjunction with HR Business Partners and Line...

  • BPO Sales Trainer

    2 weeks ago


    Cape Town, Western Cape, South Africa CallForce Full time

    {"title": "Sales Trainer Role", "description": "Sales Trainer Position at CallForceWe are seeking a skilled Sales Trainer to join our team in Cape Town. As a Sales Trainer, you will be responsible for delivering training that continuously improves the content and delivery styles for new trainees and existing agents.Key Responsibilities:Facilitate training...


  • Cape Town, South Africa Surgo HR & Training Full time

    Our client is a leading BPO company based in Cape Town, South Africa, specializing in delivering exceptional services to our clients. They are committed to excellence and seek a dynamic and experienced Recruitment Team Leader to join their team. **Job Purpose**: As the Recruitment Manager, you will play a crucial role in shaping our workforce by identifying...

  • Senior Bpo Manager

    3 months ago


    Cape Town, South Africa Black Pen Recruitment Full time

    **Job Title**: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical) **Start Date**: Flexible **Location**: Cape Town **Job Type**: Full Time | On-site **Salary**: Base + Benefits **Requirements**: - Bachelor’s Degree or Certificate of Higher Education - At least 5 years of previous experience in BPO centres management - Customer...


  • Cape Town, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...