Branch Manager

2 months ago


East London, South Africa Staff Unlimited Recruitment Full time

Purpose of this role is to ensure the branch provides world class service to both internal and external clients; that employees are training and skilled to an appropriate level; branch achieves budget with regards to revenue, expenses and net profit; engender a winning culture that recognises extraordinary efforts.

 

Duties include:

  • Staff Leadership

  • Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff
  • Manage the change process with your Business units
  • Monitor and optimize utilization and performance of all resources
  • Create ideas to streamline processes and ensure increased efficiencies and effectiveness
  • Create solutions to resolve staff / resource problems
  • Performance manage staff when required
  • Chair disciplinary processes when required
  • Operational Management
  • Ensure the effective running and co-ordination of the Operational Functions within the Branch.
  • Continuously review the operational and process guidelines (ISO 9001:2000)
  • Co-ordinate the ISO audits process in your respective Branch
  • Identify potential risk areas and implement mitigation strategies
  • Make sound commercial business decisions, within given mandates.
  • Ensure an effective and efficient Insurance Claims process is in place within the Branch
  • Gain a full understanding of the operational system
  • Financial Management
  • Manage the Profit and Loss of the Branch
  • Investigate and implement ways in which to reduce costs and increase margins
  • Prepare the Branch and Business Units budgets
  • Present budgets to management
  • Ensure timeous resolution of outstanding debtor queries, foreign debtors’ queries, creditor reconciliation queries and foreign account queries
  • Customer Satisfaction
  • Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.)
  • Manage and optimise the first-time right principle ensuring client satisfaction
  • Visit clients and communicate telephonically with clients
  • Manage declining revenue from clients and create solutions in which to regain business where need be
  • Continually review client commercial terms ensuring relative return for work performed
  • New Business Sales
  • Manage the sales staff
  • Ensure sales staff have targets and the sales process is understood and implemented
  • Approve tenders and proposals according to the Tender and proposal process
  • Liaise with sales staff regarding new client’s requirements and the client take-on process
  • Ensure client calls are made and manage the effectiveness of these calls
  • Attend sales calls with sales staff
  • Gain new business directly

 

Minimum Requirements:

Knowledge & Experience

  • Matric or Senior Certification equivalent
  • An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
  • 10 years’ experience within the Logistics and Supply Chain Industry – Customs Clearing knowledge preferable
  • Experience in Leading managers and multi skilled teams
  • Experience in Leading change management initiatives is preferable
  • Superior communication skills, both written and verbal
  • Computer Literate with good Excel, Outlook and Word skills

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