Branch Manager
3 weeks ago
Purpose of this role is to ensure the branch provides world class service to both internal and external clients; that employees are training and skilled to an appropriate level; branch achieves budget with regards to revenue, expenses and net profit; engender a winning culture that recognises extraordinary efforts.
Duties include:
- Staff Leadership
- Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff
- Manage the change process with your Business units
- Monitor and optimize utilization and performance of all resources
- Create ideas to streamline processes and ensure increased efficiencies and effectiveness
- Create solutions to resolve staff / resource problems
- Performance manage staff when required
- Chair disciplinary processes when required
- Operational Management
- Ensure the effective running and co-ordination of the Operational Functions within the Branch.
- Continuously review the operational and process guidelines (ISO 9001:2000)
- Co-ordinate the ISO audits process in your respective Branch
- Identify potential risk areas and implement mitigation strategies
- Make sound commercial business decisions, within given mandates.
- Ensure an effective and efficient Insurance Claims process is in place within the Branch
- Gain a full understanding of the operational system
- Financial Management
- Manage the Profit and Loss of the Branch
- Investigate and implement ways in which to reduce costs and increase margins
- Prepare the Branch and Business Units budgets
- Present budgets to management
- Ensure timeous resolution of outstanding debtor queries, foreign debtors’ queries, creditor reconciliation queries and foreign account queries
- Customer Satisfaction
- Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.)
- Manage and optimise the first-time right principle ensuring client satisfaction
- Visit clients and communicate telephonically with clients
- Manage declining revenue from clients and create solutions in which to regain business where need be
- Continually review client commercial terms ensuring relative return for work performed
- New Business Sales
- Manage the sales staff
- Ensure sales staff have targets and the sales process is understood and implemented
- Approve tenders and proposals according to the Tender and proposal process
- Liaise with sales staff regarding new client’s requirements and the client take-on process
- Ensure client calls are made and manage the effectiveness of these calls
- Attend sales calls with sales staff
- Gain new business directly
Minimum Requirements:
Knowledge & Experience
- Matric or Senior Certification equivalent
- An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
- 10 years’ experience within the Logistics and Supply Chain Industry – Customs Clearing knowledge preferable
- Experience in Leading managers and multi skilled teams
- Experience in Leading change management initiatives is preferable
- Superior communication skills, both written and verbal
- Computer Literate with good Excel, Outlook and Word skills
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