Retail Branch Manager

7 months ago


East London, South Africa Staff Unlimited Recruitment Full time

***

**Lead and Manage Staff**
- Planning, organising and delegating work activities
- Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
- Performing HR practices in accordance with systems, policies, procedures and legal requirements.
- Create a positive working environment.
- Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
- Ensure staff adheres to established organisational policies and procedures.
- Ensure staff perform their various duties accurately and efficiently
- Monitor and assess staff
- Manage ESS records for various leave types

**Manage Customer Service Standards**
- Maintain a high level of customer service standards.
- Monitor/implement a customer feedback system, to control and monitor customer service delivery.
- Evaluate customer feedback and implement changes to improve service delivery.
- Equip sales staff with the necessary training and resources, to provide effective service delivery to customers.
- Constantly communicate any change that could impact on customer service delivery

**Manage Communication in the Work place**
- Facilitate a smooth, transparent internal branch communication process.
- Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
- Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.

**Manage Inventory Control**
- Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
- Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
- Monitor the movement of stock into and out of retail outlet.
- Monitor the flow of daily stock transactions and documentation.
- Manage the levels of buyouts
- Authorise all stock related journals.
- Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
- Manage and implement company policies, systems and procedures for stock-take.

**Manage Sales Performance**
- Compile and propose sales budget for coming year
- Analyse branch sales performance against approved budgetary requirements
- Manage and implement sales strategy policies and procedures
- Perform business calculations
- Manage store pricing policies

**Manage all Financial and Operational Aspects of Branch**
- Analyse records of sales figures and financial transactions
- Manage and replenish cash floats for point of sale.
- Monitor and secure cash up procedures.
- Accurately record all forms of payments received on master cash up summary form.
- Reconcile/balance all takings received against till cash up summary and cash up register
- Run and verify POS transaction reports
- Accurately completing deposit slips for payments received.
- Banking of all payments received and faxing deposit slips to relevant parties.
- Controlling and reconciling petty cash expenses.
- Monitor all COD transactions and payments
- Authorise and process cash refunds for COD customers
- Resolve and report any discrepancies relating to payments or cash received to relevant parties
- Evaluate financial income statements against reporting requirements
- Running and distributing of daily, weekly and monthly reports to relevant person(s)
- Verify and reconcile transactions to corresponding report.
- Managing queries promptly and as per organisation policy and procedure.
- Follow-up and monitor outstanding payments and transactions

**Loss Control and Security**
- Follow-up and verify stock deficiency reports daily
- Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure
- Verify credit note against GRNs, and credit notes against daily sales journal
- Monitor overall branch security
- Ensure high value items are stored in a secure location
- Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures.
- Monitor stock handling processes

**General Admin**
- Ensure all filing is accurately filed and kept up to date
- Update variety of daily/monthly/quarterly spreadsheets.
- Update and print shelf edge labels.
- Monitor and control all pre-numbered books/documentation in the branch.

**Health and Safety**
- Report non adherence to OSH Act to health and safety rep and senior management
- Implement health and safety policies and procedures within the branch
- Ensure safety of all company assets
- Minimise threat to customers, staff and stock.

**Manage Merchandise and Housekeeping**
- Implement and maintain Company merchandising principles and policies
- Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment.
- Ensure housekeeping standards are maintained at all times
- Manage stock storage conditions and procedures.
- Ensure that store



  • East London, South Africa Retail Store Manager Full time

    **WE ARE HIRING** **JOB ADVERT: ASSISTANT STORE MANAGER** **Tickled pink at what we have in store for you!** **Thrive on the opportunities that one of the country’s fastest leading and growing plastics and household retailers has to offer at our store in East London. Join Mambos for a challenging, yet rewarding career in the retail...

  • Branch Manager

    7 months ago


    East London, South Africa Shoprite Group Full time

    **Purpose of the Job**: To ensure that all department within the OK Furinture branch function optimally furthermore OK Furinture, is a division of the Shoprite Group, Africa's largest retailer, currently has excellent opportunies available to join our management team. This opportuntiy will have you operating in a fast-paced furniture retail environment. If...

  • Branch Manager

    2 weeks ago


    East London, South Africa Lewis Stores Pty Ltd Full time

    The role will - Manage, lead, motivate, develop and empower branch employees - thereby retaining a stable team who are able to deliver business goals. - Drive sales targets and manage operational efficiencies in order to maintain a healthy, profitable business. - Ensure excellent customer service by playing an active role in customer contact situations -...

  • Branch Supervisor

    1 week ago


    East London, South Africa Strategic Placements CC Full time

    **Requirements**: - Matric certificate - Experience working in a retail environment - Strong leadership abilities - ideally 3 years’ in a managerial role - Customer service-oriented with in-depth knowledge of basic business management processes - Excellent communication and interpersonal skills - Preferred knowledge or hardware / tooling / building...

  • Retail Manager

    7 months ago


    East London, South Africa Motus Parts Full time

    **Midas** is searching for a **Branch Manager** to join the branch in **Mdantsane.** The purpose of this position is to work closely with the Regional Retail Manager in all aspects to achieve success and ensure profitability, cost control, and customer satisfaction. **Position Overview**: **Specific Role Responsibilities**: **Key Performance Indicators...

  • Branch Manager

    2 weeks ago


    East London, South Africa Sportsmans Warehouse Full time

    Being a winner in the sports retail/outdoor - and leisure markets is determined by having the best leaders and most talented players! The following **Branch Management **vacancy exists within our Eastern Cape (East London ) region. **Key Requirements**: - Retail (sales) experience (min. 5 years) - Store Management experience (min. 3 years) - 3 years...

  • Branch Manager

    7 months ago


    East Rand, South Africa Shoprite Group Full time

    **Purpose of the Job**: House and Home, a division of The Shoprite Group, Africa's largest retailer, currently has an exciting opportunity available for an experienced Branch Manager to join our team. **Job Objectives**: - Managing sales performance of the branch - Controlling all stock management functions within the branch - Manage all branch staff...


  • East London, South Africa Grandmark International Full time

    _**Customer Centricity**_ - Stay abreast of competing markets, development, building, etc. in the community and surrounding areas. Contact contractors/developers etc. in pursuit of business. - Maintain relationships with customers and suppliers, building a favorable company image. Resolve problems and complaints as they arise. - Successfully resolve customer...

  • Branch Manager

    1 week ago


    East London, South Africa WINDSCREEN DISTRIBUTORS (PTY) LTD Full time

    **Company Description** Windscreen Distributors East London **Role Description** This is a full-time on-site role located in East London for a Branch Manager at Windscreen Distributors (PTY) Ltd. The Branch Manager will be responsible for daily branch operations, including managing inventory, coordinating deliveries, handling customer inquiries and...

  • Retail Manager

    7 months ago


    East London, South Africa Motus Aftermarket Parts Full time

    **Midas** is searching for a **Retail Manager** to join the branch in **King Williams Town**, the purpose of this position is to ensure growth and success for the entire branch, reach financial targets and profits. **Requirements**: - Matric or - Tertiary business qualification - Desirable - Minimum of 10 years’ experience in automotive aftermarket...

  • Branch Manager, Ngo

    7 months ago


    East London, South Africa Sheldon Recruitment Full time

    **We are seeking a Branch Manager for a permanent role based in Isando, Gauteng.** Our client is a national NGO, distributing food throughout SA, alleviating hunger whilst reducing the environmental impact of food loss and waste by recovering food from various farmers, retailers, and manufacturers to feed thousands of people in vulnerable...

  • Branch Manager

    7 months ago


    East London, South Africa SPINT Full time

    The Branch Manager is responsible for the performance, administration and efficient daily operations of a full-service branch, including lending, sales of product mixes, customer service and managing all branch staff in accordance with the Company's objectives. **Job Type**: Permanent **Salary**: R25,000.00 - R30,000.00 per month **Education**: - Diploma...

  • Area Manager

    9 months ago


    East London, South Africa Strategic Placements CC Full time

    **Requirements**: - Matric certificate - Tertiary studies in business related field - advantage but not essential - Must have valid drivers licence (required to travel between branches) - Must have clean driving record and credit record - Must be computer literate (MS Word / Excel) - Must have experience supervising staff (performance management, training...

  • Branch Manager

    4 days ago


    East London, South Africa Aramex Full time

    **KEY RESPONSIBILITIES**: - Set the branches official goals, operational plan and budget in coordination with the Country Manager / DCE - Ensure adherence to the corporate image, culture, and operations standards related to the branch - Coordinate with the Regional HR to recruit talented employees - Ensure proper training to all staff in the branch to...


  • East London, South Africa The Lewis Group Full time

    _ **Lewis Group is looking for Trainee branch manager for Port Elizabeth and Butterworth**_ - **Key Outputs**_ - Confident, self-motivated and driven to succeed. - Must have good communication skills and able to motivate staff. - Able to adapt to various environments when relieving and to take control in that environment in a short period of time. -...

  • Branch Manager

    7 months ago


    East London, South Africa Bayport Financial Services Full time

    The Branch Manager is responsible for the performance, administration and efficient daily operations of a full-service branch, including lending, sales of product mixes, customer service and managing all branch staff in accordance with the Bayport objectives. **EDUCATION** **MINIMUM QUALIFICATIONS** - Matric **DESIRED QUALIFICATIONS** - NQF Level 6...

  • Branch Manager

    2 weeks ago


    East London, South Africa Unique Personnel Full time

    **Job Number** - 68923 **Job Type** - Permanent **Job Title** - Branch Manager **Computer Skills** - MS Office **Industry** - Transportation - Logistics **City** - Buffalo City (East London) **Province** - Eastern Cape **Staff Leadership** - Optimize individual employee performance through effective leadership, coaching, development and training,...

  • Branch Manager

    2 days ago


    East London, South Africa Staff Unlimited Recruitment Full time

    Our client is actively recruiting for a **Branch Manager** in East London. - _ - Position overall objectives:_ The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery. - Job Output:_ - Develop,...

  • Branch Manager

    7 months ago


    East London, South Africa Profile Personnel Full time

    **Branch Manager **required for a reputable hardware company based in **East London, Eastern Cape** Must be approachable, creative, diligent and reliable, professional, detailed and thorough, be able to manage people and projects, responsible for customer service, resolve store issues, make effective decisions, be a good team player, manage stress, and be...

  • Branch Manager

    5 days ago


    East London, South Africa Profile Personnel Full time

    **Branch Manager **required for a reputable hardware company based in **George, Western Cape** Must be approachable, creative, diligent and reliable, professional, detailed and thorough, be able to manage people and projects, responsible for customer service, resolve store issues, make effective decisions, be a good team player, manage stress, and be...