Retail Branch Manager

6 months ago

East London, South Africa Staff Unlimited Recruitment Full time

***

**Lead and Manage Staff**
- Planning, organising and delegating work activities
- Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
- Performing HR practices in accordance with systems, policies, procedures and legal requirements.
- Create a positive working environment.
- Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
- Ensure staff adheres to established organisational policies and procedures.
- Ensure staff perform their various duties accurately and efficiently
- Monitor and assess staff
- Manage ESS records for various leave types

**Manage Customer Service Standards**
- Maintain a high level of customer service standards.
- Monitor/implement a customer feedback system, to control and monitor customer service delivery.
- Evaluate customer feedback and implement changes to improve service delivery.
- Equip sales staff with the necessary training and resources, to provide effective service delivery to customers.
- Constantly communicate any change that could impact on customer service delivery

**Manage Communication in the Work place**
- Facilitate a smooth, transparent internal branch communication process.
- Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
- Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.

**Manage Inventory Control**
- Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
- Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
- Monitor the movement of stock into and out of retail outlet.
- Monitor the flow of daily stock transactions and documentation.
- Manage the levels of buyouts
- Authorise all stock related journals.
- Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
- Manage and implement company policies, systems and procedures for stock-take.

**Manage Sales Performance**
- Compile and propose sales budget for coming year
- Analyse branch sales performance against approved budgetary requirements
- Manage and implement sales strategy policies and procedures
- Perform business calculations
- Manage store pricing policies

**Manage all Financial and Operational Aspects of Branch**
- Analyse records of sales figures and financial transactions
- Manage and replenish cash floats for point of sale.
- Monitor and secure cash up procedures.
- Accurately record all forms of payments received on master cash up summary form.
- Reconcile/balance all takings received against till cash up summary and cash up register
- Run and verify POS transaction reports
- Accurately completing deposit slips for payments received.
- Banking of all payments received and faxing deposit slips to relevant parties.
- Controlling and reconciling petty cash expenses.
- Monitor all COD transactions and payments
- Authorise and process cash refunds for COD customers
- Resolve and report any discrepancies relating to payments or cash received to relevant parties
- Evaluate financial income statements against reporting requirements
- Running and distributing of daily, weekly and monthly reports to relevant person(s)
- Verify and reconcile transactions to corresponding report.
- Managing queries promptly and as per organisation policy and procedure.
- Follow-up and monitor outstanding payments and transactions

**Loss Control and Security**
- Follow-up and verify stock deficiency reports daily
- Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure
- Verify credit note against GRNs, and credit notes against daily sales journal
- Monitor overall branch security
- Ensure high value items are stored in a secure location
- Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures.
- Monitor stock handling processes

**General Admin**
- Ensure all filing is accurately filed and kept up to date
- Update variety of daily/monthly/quarterly spreadsheets.
- Update and print shelf edge labels.
- Monitor and control all pre-numbered books/documentation in the branch.

**Health and Safety**
- Report non adherence to OSH Act to health and safety rep and senior management
- Implement health and safety policies and procedures within the branch
- Ensure safety of all company assets
- Minimise threat to customers, staff and stock.

**Manage Merchandise and Housekeeping**
- Implement and maintain Company merchandising principles and policies
- Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment.
- Ensure housekeeping standards are maintained at all times
- Manage stock storage conditions and procedures.
- Ensure that store

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