Retail Branch Manager

7 days ago

East London, South Africa Staff Unlimited Recruitment Full time

***

**Lead and Manage Staff**
- Planning, organising and delegating work activities
- Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
- Performing HR practices in accordance with systems, policies, procedures and legal requirements.
- Create a positive working environment.
- Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
- Ensure staff adheres to established organisational policies and procedures.
- Ensure staff perform their various duties accurately and efficiently
- Monitor and assess staff
- Manage ESS records for various leave types

**Manage Customer Service Standards**
- Maintain a high level of customer service standards.
- Monitor/implement a customer feedback system, to control and monitor customer service delivery.
- Evaluate customer feedback and implement changes to improve service delivery.
- Equip sales staff with the necessary training and resources, to provide effective service delivery to customers.
- Constantly communicate any change that could impact on customer service delivery

**Manage Communication in the Work place**
- Facilitate a smooth, transparent internal branch communication process.
- Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
- Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.

**Manage Inventory Control**
- Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
- Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
- Monitor the movement of stock into and out of retail outlet.
- Monitor the flow of daily stock transactions and documentation.
- Manage the levels of buyouts
- Authorise all stock related journals.
- Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
- Manage and implement company policies, systems and procedures for stock-take.

**Manage Sales Performance**
- Compile and propose sales budget for coming year
- Analyse branch sales performance against approved budgetary requirements
- Manage and implement sales strategy policies and procedures
- Perform business calculations
- Manage store pricing policies

**Manage all Financial and Operational Aspects of Branch**
- Analyse records of sales figures and financial transactions
- Manage and replenish cash floats for point of sale.
- Monitor and secure cash up procedures.
- Accurately record all forms of payments received on master cash up summary form.
- Reconcile/balance all takings received against till cash up summary and cash up register
- Run and verify POS transaction reports
- Accurately completing deposit slips for payments received.
- Banking of all payments received and faxing deposit slips to relevant parties.
- Controlling and reconciling petty cash expenses.
- Monitor all COD transactions and payments
- Authorise and process cash refunds for COD customers
- Resolve and report any discrepancies relating to payments or cash received to relevant parties
- Evaluate financial income statements against reporting requirements
- Running and distributing of daily, weekly and monthly reports to relevant person(s)
- Verify and reconcile transactions to corresponding report.
- Managing queries promptly and as per organisation policy and procedure.
- Follow-up and monitor outstanding payments and transactions

**Loss Control and Security**
- Follow-up and verify stock deficiency reports daily
- Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure
- Verify credit note against GRNs, and credit notes against daily sales journal
- Monitor overall branch security
- Ensure high value items are stored in a secure location
- Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures.
- Monitor stock handling processes

**General Admin**
- Ensure all filing is accurately filed and kept up to date
- Update variety of daily/monthly/quarterly spreadsheets.
- Update and print shelf edge labels.
- Monitor and control all pre-numbered books/documentation in the branch.

**Health and Safety**
- Report non adherence to OSH Act to health and safety rep and senior management
- Implement health and safety policies and procedures within the branch
- Ensure safety of all company assets
- Minimise threat to customers, staff and stock.

**Manage Merchandise and Housekeeping**
- Implement and maintain Company merchandising principles and policies
- Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment.
- Ensure housekeeping standards are maintained at all times
- Manage stock storage conditions and procedures.
- Ensure that store

  • Retail Branch Manager-East London

    2 weeks ago

    East London, Eastern Cape, South Africa Sanlam Group Full time

    Job title : Retail Branch Manager-East LondonJob Location : Eastern Cape, East LondonDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries What will you do?Key Responsibilities Strategy development and business planning Retail Branch Sales delivery Activations Sales and operational effectiveness Establish and drive a service...

  • Branch Manager Airport

    2 weeks ago

    East London, Eastern Cape, South Africa CFAO Full time

    Job title : Branch Manager Airport (Car Rental)Job Location : Eastern Cape, East LondonDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries Profile Qualification and Experience:Grade 12 / equivalent thereof 3 - 5 years car rental experience 1 - 2 years management experience Has a good command of the English language, both...

  • Branch Manager

    7 days ago

    East London, South Africa Sportsmans Warehouse Full time

    Being a winner in the sports retail/outdoor - and leisure markets is determined by having the best leaders and most talented players! The following **Branch Management **vacancy exists within our Eastern Cape (East London ) region. **Key Requirements**: - Retail (sales) experience (min. 5 years) - Store Management experience (min. 2 - 5 years) - 3 years...

  • Assistant Branch Manager

    4 days ago

    East London, South Africa Grandmark International Full time

    _**Customer Centricity**_ - Stay abreast of competing markets, development, building, etc. in the community and surrounding areas. Contact contractors/developers etc. in pursuit of business. - Maintain relationships with customers and suppliers, building a favorable company image. Resolve problems and complaints as they arise. - Successfully resolve customer...

  • Area Manager

    3 days ago

    East London, South Africa Strategic Placements CC Full time

    **Requirements**: - Matric certificate - Tertiary studies in business related field - advantage but not essential - Must have valid drivers licence (required to travel between branches) - Must have clean driving record and credit record - Must be computer literate (MS Word / Excel) - Must have experience supervising staff (performance management, training...

  • Branch Manager

    2 weeks ago

    East London, South Africa Staff Unlimited Recruitment Full time

    Our client is actively recruiting for a **Branch Manager** in East London. - _ - Position overall objectives:_ The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery. - Job Output:_ - Develop,...

  • Branch Manager

    7 days ago

    East London, South Africa Profile Personnel Full time

    **Branch Manager **required for a reputable hardware company based in **East London, Eastern Cape** Must be approachable, creative, diligent and reliable, professional, detailed and thorough, be able to manage people and projects, responsible for customer service, resolve store issues, make effective decisions, be a good team player, manage stress, and be...

  • Branch Manager

    2 weeks ago

    East London, South Africa Fidelity Services Group Full time

    **Reports to**: Regional General Manager/**General Manager** **Overall Purpose of the Job**: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels. **Minimum...

  • Manager, Branch

    3 days ago

    East London, South Africa DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: ZAF - East London, Lower Chester Rd Unit BE 5/6 Job Posting Title: Manager, Branch Time Type: Full...

  • Branch Manager

    4 days ago

    East London, South Africa DSV Full time

    **DSV - Global transport and logistics** Location: East London Job Posting Title: Branch Manager Time Type: Full time **Main purpose of the role** To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of...

  • Branch Manager

    2 weeks ago

    East London, South Africa Silulo Ulutho Technologies Full time

    Brings out the best of branch staff by providing on-going training, coaching and development - Asses local markets conditions and identify current and prospective sales opportunities - Meet organizational goals - Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities - Share knowledge with other...

  • Branch Manager

    1 week ago

    East London, South Africa Tiger Recruitment Full time

    My well-established freight client is seeking a strong Branch Manager to run their East London branch. Must be well-versed in all aspects of the branch i.e. HR, budgets, operations, finance etc. Min 10 years in similar role; Matric, tertiary qualification and customs knowledge essential. Cargowise an added benefit.

  • Retail Store Manager

    6 days ago

    East London, South Africa Work Africa Full time

    **Retail Manager/East London **- Our Client in the Sports Retail Industry is looking to employ a Store Manager for their East London Branch **Minimum Requirements**: 5 years’ in-store retail (sales) experience 3 years’ Store Management experience Matric / Grade 12 (or equivalent qualification) Clear Credit - and Criminal Record Proven track record...

  • Branch Manager

    4 weeks ago

    East London, South Africa South Africa Cargo Services Full time

    Applications are invited from suitably qualified applicants to fill the above position in East London Branch. DUTIES - Enhance and sustain operational excellence through performance - management systems and process that provide situational clarity and improve decision making. This includes HR/ company processes, Code of Conduct, Safety, Quality, People and...

  • Retail Administration Controller

    1 day ago

    East London, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Disseminate, collate and report all relevant information between store and department managers in a manner that encourages strategic goal congruency Facilitate and assist in any internal or external audits conducted in store Assist the Store Manager with any reasonable duties in the trading routine and...

  • Branch Manager

    2 days ago

    East London, South Africa Traders Emporium Business Solutions Pty.Ltd Full time

    Matric and tertiary education. - Computer literacy - Advanced - Driver’s license a must - Must be a hardworking, very handy flexible to work with customers - Experience in staff management - Good communication and negotiating skills - Drive for sales in all departments on day to day basis. **DUTIES AND RESPONSIBILITIES** To make sure that the office is...

  • Branch Manager

    7 days ago

    East London, South Africa Level-Up Full time

    **Experience & Qualifications**: - Management / leadership experience essential (min. 5 years), coupled with a proven track record of successfully managing a retail team (automotive industry preferred). - Minimum Matric /Retail Certificate. - Good communication and interpersonal skills. - Excellent customer service skills. **Responsibilities**: **_...

  • Sales Manager

    6 days ago

    East London, South Africa Shoprite Group Full time

    Closing Date - 2024/10/08 - Reference Number - SHO240516-3 - Job Title - Sales Manager - Job Type - Permanent - Location - Country - South Africa - Location - Province - Eastern Cape - Location - Town or City - East London - Purpose of the Job House & Home, a division of The Shoprite Group, Africa's largest retailer, currently has an exciting opportunity...

  • Retail Manager East London

    2 weeks ago

    East London, South Africa Workersweb Full time

    Description of Duties Retail and Distribution organisation that offers customers great service, exceptional products and good value for money. The position available is as a Retail Shop Manager in our Vryburg branch. The Retail Shop Manager will be responsible for all the operational aspects relating to the shop, as well as to empower and lead the team of...

  • Junior Branch Manager

    4 days ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    Management of the branch Supervising staff Receiving of stock Quoting and invoicing clientsFollow up with clients and maintain good relationshipsMonitor stock levels and order stockDoing stocktakePlan daily tasks for staff Ensure safety and wellbeing of employees and clientsDrivers Licence and Own Transport AdvantageousGood knowledge of Xhosa