Branch Manager

1 month ago


East London, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

Purpose of this role is to ensure the branch provides world class service to both internal and external clients; that employees are training and skilled to an appropriate level; branch achieves budget with regards to revenue, expenses and net profit; engender a winning culture that recognises extraordinary efforts.

 

Duties include:

  • Staff Leadership

  • Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff
  • Manage the change process with your Business units
  • Monitor and optimize utilization and performance of all resources
  • Create ideas to streamline processes and ensure increased efficiencies and effectiveness
  • Create solutions to resolve staff / resource problems
  • Performance manage staff when required
  • Chair disciplinary processes when required
  • Operational Management
  • Ensure the effective running and co-ordination of the Operational Functions within the Branch.
  • Continuously review the operational and process guidelines (ISO 9001:2000)
  • Co-ordinate the ISO audits process in your respective Branch
  • Identify potential risk areas and implement mitigation strategies
  • Make sound commercial business decisions, within given mandates.
  • Ensure an effective and efficient Insurance Claims process is in place within the Branch
  • Gain a full understanding of the operational system
  • Financial Management
  • Manage the Profit and Loss of the Branch
  • Investigate and implement ways in which to reduce costs and increase margins
  • Prepare the Branch and Business Units budgets
  • Present budgets to management
  • Ensure timeous resolution of outstanding debtor queries, foreign debtors’ queries, creditor reconciliation queries and foreign account queries
  • Customer Satisfaction
  • Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.)
  • Manage and optimise the first-time right principle ensuring client satisfaction
  • Visit clients and communicate telephonically with clients
  • Manage declining revenue from clients and create solutions in which to regain business where need be
  • Continually review client commercial terms ensuring relative return for work performed
  • New Business Sales
  • Manage the sales staff
  • Ensure sales staff have targets and the sales process is understood and implemented
  • Approve tenders and proposals according to the Tender and proposal process
  • Liaise with sales staff regarding new client’s requirements and the client take-on process
  • Ensure client calls are made and manage the effectiveness of these calls
  • Attend sales calls with sales staff
  • Gain new business directly

 

Minimum Requirements:

Knowledge & Experience

  • Matric or Senior Certification equivalent
  • An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
  • 10 years’ experience within the Logistics and Supply Chain Industry – Customs Clearing knowledge preferable
  • Experience in Leading managers and multi skilled teams
  • Experience in Leading change management initiatives is preferable
  • Superior communication skills, both written and verbal
  • Computer Literate with good Excel, Outlook and Word skills

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