French-speaking Junior IT Technical Support
1 week ago
Key Responsibilities
- Provide technical support to clients using the SaaS platform, addressing inquiries and resolving issues via email, chat, and phone.
- Diagnose and troubleshoot technical problems faced by clients, ensuring timely and effective resolutions.
- Document technical issues and their solutions in the support ticketing system for future reference.
- Collaborate with internal teams to improve system functionality and user experience based on client feedback.
- Assist clients with onboarding and provide training on the use of the SaaS platform.
- Stay updated on product features and improvements to provide accurate and helpful information to clients.
- Managing multiple queries and technical issues under tight deadlines.
- Communicating effectively with clients from diverse backgrounds and technical abilities.
Qualifications and Skills
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Fluency in both French and English, with strong verbal and written communication skills.
- Basic understanding of SaaS and cloud technologies.
- Problem-solving mindset and ability to troubleshoot technical issues.
- Experience with support ticketing systems is an advantage.
Experience
Preferred experience of 1-2 years in a technical support or customer service role, ideally in a SaaS environment.
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