French-speaking Junior IT Technical Support

1 week ago


Cape Town, South Africa ABC Worldwide Full time
The French Speaking Junior IT Technical Support role involves assisting clients and businesses with technical issues related to a SaaS platform. Key responsibilities include troubleshooting technical problems, providing customer support, and ensuring client satisfaction. Strong communication skills in both French and English are essential for effectively addressing client concerns and collaborating with technical teams.

Key Responsibilities
  • Provide technical support to clients using the SaaS platform, addressing inquiries and resolving issues via email, chat, and phone.
  • Diagnose and troubleshoot technical problems faced by clients, ensuring timely and effective resolutions.
  • Document technical issues and their solutions in the support ticketing system for future reference.
  • Collaborate with internal teams to improve system functionality and user experience based on client feedback.
  • Assist clients with onboarding and provide training on the use of the SaaS platform.
  • Stay updated on product features and improvements to provide accurate and helpful information to clients.
  • Managing multiple queries and technical issues under tight deadlines.
  • Communicating effectively with clients from diverse backgrounds and technical abilities.

Qualifications and Skills
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Fluency in both French and English, with strong verbal and written communication skills.
  • Basic understanding of SaaS and cloud technologies.
  • Problem-solving mindset and ability to troubleshoot technical issues.
  • Experience with support ticketing systems is an advantage.

Experience

Preferred experience of 1-2 years in a technical support or customer service role, ideally in a SaaS environment.


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