Current jobs related to Service Delivery Engineer - Cape Town - Dimension Data

  • Service Delivery Expert

    4 weeks ago

    Cape Town CBD, South Africa EXL Service Full time

    Job DescriptionThis role involves excelling in the utilities industry and existing markets of the UK Market. The position requires a combination of providing excellent customer service, managing majorly inbound calls for customers to handle service of high standards.The ideal candidate will have 6-12 months call centre experience, a Matric clear credit...

  • Service Delivery Manager

    1 day ago

    Cape Town, South Africa Motivity (PTY) Ltd Full time

    **Job description** **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...

  • IT Service Delivery Manager

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for an IT...

  • Deliveries Optimization Manager

    8 months ago

    Cape Town, South Africa Fempower Personnel Full time

    **Exciting Opportunity for Deliveries Optimization Manager / Delivery Services Manager!** Our client, a prominent player in the foods and beverages manufacturing industry, is seeking a dynamic professional to join their team in the role of Deliveries Optimization Manager / Delivery Services Manager. **Purpose of the Position**: To optimize deliveries to...

  • Delivery Services Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa SPILASTYLE CC Full time

    Job Overview: Delivery Services SupervisorLocation: Maitland, Cape TownWe are seeking a highly organized and detail-oriented Delivery Services Supervisor to oversee the delivery of goods at our branch in Maitland. The ideal candidate will have experience in logistics and excellent customer service skills.Key Responsibilities:Supervise and coordinate the...

  • Service Delivery Manager

    6 months ago

    Cape Town, South Africa Guud Full time

    **Company Overview**: Guud is a pioneering provider of innovative healthcare solutions committed to improving access to high-quality patient care. Our mission is to deliver essential healthcare services directly to communities through our advanced fleet of mobile healthcare units. We prioritize cutting-edge technology and a dedicated team to ensure...

  • Service Delivery Manager

    7 months ago

    Cape Town, South Africa Engen Full time

    **Purpose of the Job**: To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives...

  • Service Delivery Manager

    3 weeks ago

    Cape Town, South Africa Advania UK Full time

    **About Us**: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational...

  • Service Delivery Project Manager

    6 months ago

    Cape Town, South Africa Peachtree Networks Full time

    Peachtree Networks is looking for a Project Manager to join our team. The Project Manager is a key member of the Service Delivery Project Management Team. The Project Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the...

  • Service Delivery Manager

    2 months ago

    Cape Town, South Africa Integrity360 Full time

    **About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...

  • Service Delivery Manager

    1 day ago

    Cape Town, South Africa Content+Cloud Full time

    **Service Delivery Manager** **Cape Town, SA** **Your mission, should you choose to accept it, is to deliver excellent service. Think you've got what it takes?** As an experienced **Service Delivery Manager** within our Client Success and Delivery team, you're trusted to manage the day-to-day relationship with one of our key clients to ensure a high level...

  • Service Delivery Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    We are seeking a seasoned Service Delivery Manager to lead our Professional Services team in Cape Town, South Africa.About the RoleThis is an exceptional opportunity for a highly motivated individual to oversee the daily functions of their SA region Services team members in the Professional Services departments.The ideal candidate will report directly to the...

  • IT Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    Job OverviewMindmatch Consulting is seeking an experienced IT Service Delivery Manager to lead our technical support team. As a key member of our team, you will be responsible for ensuring the highest level of service delivery to our clients.You will oversee the day-to-day operations of our technical support function, including managing complex networks and...

  • Service Delivery Executive

    2 weeks ago

    Cape Town, Western Cape, South Africa RTT Full time

    SERVICE DELIVERY EXECUTIVEWe are seeking an experienced Service Delivery Executive to join our team at CourierIT in Cape Town. As a key member of our operations team, you will play a critical role in ensuring that our customers receive the highest level of service delivery possible. You will be responsible for managing and coordinating our logistics...

  • Service Delivery Manager

    3 days ago

    Cape Town, South Africa ooba Full time

    ooba has a new opportunity for a Service Delivery Manager to ensure the effective running of the IT Services, this includes but not limited to First level IT Service Desk, Second level Technical support and Application Support team. The role is suitable for a high-energy achiever, executor, leader, planner and communicator with a genuine desire to help...

  • IT Service Delivery Manager

    1 day ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting IT Service Delivery Manager to help service their growing customer base and help them solve technical problems. The IT Service Delivery Manager will focus on the delivery of the customer’s solutions by planning, organizing, leading, and controlling. This position requires a positive, hands-on team-oriented leadership...

  • Ooh Service Delivery Manager

    17 hours ago

    Cape Town, South Africa Content+Cloud Full time

    Are you looking for a great opportunity to guide and build a Service desk whilst providing support to one of our many clients? As a well-seasoned Service Delivery Manager, you will be managing a team of Out of hours/Nightshift Service desk engineers, ensuring support tickets are responded to within agreed SLA's and making sure your team of well-equipped...

  • Head of Service Delivery

    5 days ago

    Cape Town, South Africa Ten Group Full time

    As Head of Service, you will lead on the execution of Ten Group’s overall service strategy by your teams, supporting members within our UK region. As a key decision-maker, leader, and manager your role involves recommending solutions, policies and practices that enable the region to perform at the highest level to achieve our vision, driving change within...

  • Service Delivery Manager

    3 days ago

    Cape Town, South Africa Cloud Integration Services (Pty) Ltd ta Ukuzimanya Full time

    Establish and implement training processes and strategies for all technical personnel. - Analyse, plan and develop requirements and standards in reference to schedules projects. - Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones. - Hold regular technical team meetings...

  • Service Delivery Manager

    7 months ago

    Cape Town, South Africa Dimension Data Full time

    This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...

Service Delivery Engineer

7 months ago

Cape Town, South Africa Dimension Data Full time
Functieomschrijving

The Service Delivery Field Support Engineer (L2) is responsible for providing a professional first-line remote and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. Their primary objective is to ensure all requests, process events and resolution incidents result in zero missed SLA conditions.

The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Radford reference:

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Survey Tip: This job provides customer support. If employee is primarily responsible for applications/systems engineering, match to the appropriate applications/systems engineering position in the Global Sales Survey.

 

Job Description     Key Roles and Responsibilities:

 

● Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational

● Ensure that any software that is part of the solution is installed and configured according to client requirements

● Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail

● Liaise with all stakeholders including client IT environments and colleagues to expediate diagnosis of errors and problems and to identify a resolution

● Investigate first line support calls assigned and identify the root cause of incidents and problems following knowledge articles

● Respond to and diagnose all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time

● Ensure incidents are updated with progress and resolution details in a timely manner using the required platform

● Ensure the efficient and comprehensive resolution of incidents and requests

● Apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes

 

● Investigate problems in systems, processes and services and assists with the implementation of agreed remedies and

onsite technical support to clients and onsite technical support to clients

● Provide first line field engineering services to clients

● Report and escalate issues to 3rd party vendors if necessary

● Follow the required handover procedures for shift changes to ensure service continuity

● Standby essential as per rotational schedule and will include after-hour work

● Provide first preventative measures

Knowledge, Skills and Attributes:

● Excellent communicate skills, both verbal and written

● Ability to plan activities and projects well in advance and consider possible changing circumstances.

● maintain a positive outlook at work.

● work well in a pressurized environment and take ownership and see them through.

● work hard and put in longer hours when it is necessary.

● apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.

●  adapt to changing circumstances.

● client centric on all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

● Up skill and maintain certifications and relevant exams.

● Available for Rotational standby and after-hour work

● Aptitude to learn fast, eager learner and achieve training goals set for this position.

● Long term commitment.

Requirements Academic Qualifications and Certifications:Essential Requirements

● Working knowledge on Microsoft server OS

● Certified VMware VCP 6.5 / 6.7 / 7.0

● Proficient in Linux OS Command line for troubleshooting

● Working knowledge on Backup and Recovery technologies (Veeam, Veritas

● Certified and Minimum 3 Years’ Experience in Hardware Break fix on HPE ML/DL/BL platforms

● Minimum 3 Years’ Experience on Cisco MDS Fabric switching

● Minimum 3 Years’ Experience on Brocade MDS Fabric switching

● Minimum 3 Years’ Experience in Hardware Break fix on Dell PowerEdge/Data Domain/VNX/VNXe/Unity

● Minimum 3 Years’ Experience in implementation and configuration of HPE and Dell EMC systems.

● Solid understanding of SAN Fabrics

 

 

Additional Requirements but not essential

 

● Certifications on any of the listed technologies above will be an advantage

● Working Experience on Nutanix HCI platform, HPE Simplivity, HPE 3Par

● Understand Cisco Network principles troubleshooting VMware environments.

● Experience working in large Data Centre environments