Service Delivery Expert

5 days ago


Cape Town CBD, South Africa EXL Service Full time
Job Description

This role involves excelling in the utilities industry and existing markets of the UK Market. The position requires a combination of providing excellent customer service, managing majorly inbound calls for customers to handle service of high standards.

The ideal candidate will have 6-12 months call centre experience, a Matric clear credit record, and no criminal record. They must be South African based in Cape Town with exceptional communication skills.

Key Responsibilities:

  • Provide exceptional customer service via inbound calls.
  • Manage service delivery to meet high standards.

Requirements:

  • 6-12 months call centre experience.
  • Matric clear credit record.
  • No criminal record.
  • South African based in Cape Town.

Estimated Salary Range: R250,000 - R350,000 per annum, depending on experience.



  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    Service Delivery ExpertbeBee Professionals is seeking a skilled Service Delivery Expert to provide exceptional service to our clients. The ideal candidate will have a minimum of 2 years of customer service experience and excellent communication and interpersonal skills. Key responsibilities include responding to inquiries, resolving customer complaints, and...


  • CBD, South Africa South Cape Recruitment Full time

    Technical Skills: Good understanding of Networking, Systems, Voice and Business applications An Industry recognized certification like ITIL / ITS< os an advantage Understanding of Project Management Methodology ITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management) Process Specific Skills: Ability to...


  • Cape Town, Western Cape, South Africa Nedbank Full time

    About the RoleAs a Service Delivery Expert, you will be responsible for providing exceptional client service and ensuring seamless execution of cash transactions and digital solutions.Key ResponsibilitiesClient Engagement:Address concerns related to queue flow and digital devicesAssist clients with downloading online applications and resolving login...


  • Cape Town, Western Cape, South Africa Sanlam Group Full time

    Key ResponsibilitiesThe Senior SAP HCM Service Delivery Expert will be responsible for overseeing and maintaining smooth technical support operations within the SAP ECC HCM and Success Factors platform as a service.


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Company Overview">We are Isilumko Staffing, a leading provider of IT solutions. Our clients rely on us to deliver exceptional service and support.Salary">The estimated salary for this role is between R1,200,000 - R1,800,000 per annum, depending on experience.Job Description">As an IT Service Delivery Expert - Client Relationship Manager, you will be...


  • Cape Town CBD, South Africa EXL Service Full time

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the Role:To manage and excel in the utilities industry and existing markets of the UK.Provide excellent customer service through managing majorly inbound and very few outbound calls.Requirements:6-12 months of call centre experience.Matrik...


  • Cape Town CBD, South Africa EXL Service Full time

    Job Description:We are seeking a highly skilled Customer Service Professional to join our team at EXL Service. In this role, you will play a critical part in handling inbound insurance queries, ensuring that our clients receive exceptional service and support.About the Role:This is a full-time position with a rotational shift of 9 hours from 2 pm to 3 am....


  • CBD, South Africa South Cape Recruitment Full time

    At South Cape Recruitment, we are seeking a highly skilled and experienced IT Service Delivery Manager to lead our team in delivering exceptional service to our clients.About the RoleThis is a strategic leadership role that requires a strong understanding of IT service delivery, project management methodology, and enterprise business processes. The ideal...


  • Cape Town CBD, South Africa NexTalent Full time

    We are seeking an experienced Financial Services Regulatory Expert to join NexTalent, authorized to act under the South African Financial Advisory and Intermediary Services (FAIS) Act. This role requires a qualified individual with in-depth knowledge of financial products in Category I, including derivative instruments, forex investments, long-term and...


  • Cape Town CBD, South Africa EXL Service Full time

    Basic Function: As an Advisor, you will handle majorly INBOUND insurance queries. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies and change details as needed Identify customers need, clarify information, research every issue and provide solutions and/or...

  • IT Service Delivery

    6 months ago


    Cape Town, South Africa Isilumko Staffing Full time

    Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential Functions Client...


  • Cape Town, Western Cape, South Africa Assegai Recruitment Full time

    Job OverviewWe are seeking a highly skilled Transmission Substation Design and Delivery Expert to join our team at Assegai Recruitment in Cape Town.Job DescriptionThis is an exceptional opportunity for a specialist to provide technical advice and services to clients, working on various projects across the energy, rail, nuclear, building, and utilities...


  • Cape Town, Western Cape, South Africa United Parcel Service Full time

    About UPSWe are a leading logistics company dedicated to delivering packages and providing excellent customer service. Our team is comprised of hardworking individuals who work together to ensure timely and efficient delivery of goods.Job SummaryWe are seeking a Delivery Support Specialist to join our team. In this role, you will assist our drivers with...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    We are seeking an experienced IT Service Management Specialist to lead the implementation and operations of ITSM processes within the DLK Group (PTY) Ltd organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service Management within a large-scale environment....

  • IT Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa People Dimension Full time

    At People Dimension, we are seeking an IT Manager to lead our service delivery team in Cape Town. This is a great opportunity for a seasoned professional to oversee the daily operations of our technical support team and drive business growth.We offer a competitive salary of R750,000 per annum, commensurate with experience.Job Description:We are looking for a...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job DescriptionWe are seeking a highly experienced IT Service Management Process Lead to join our team at DLK Group (PTY) Ltd. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and efficiency.You will collaborate with various...


  • Cape Town, Western Cape, South Africa Rentokil Initial Full time

    Service Technician (PCO) Role OverviewRentokil Initial is a leading global services company that employs over 35,000 colleagues across 70 countries. With a strong commitment to innovation and technology, we strive to protect people and enhance lives through pest control, hygiene, and interior landscaping services.We are experts in our fields and invest in...


  • Cape Town, Western Cape, South Africa Virgin Active South Africa Pty Ltd Full time

    Experience the best work of your life by enabling experiences that help people live an active lifestyle. Our goal is to make exercise irresistible and focus on giving members an unforgettable experience through the application of our brilliant basics.Job DescriptionTo achieve our strategic business vision, you will do your part in a way that aligns with our...


  • Cape Town, South Africa Proactive Recruitment Full time

    Our client is an industry-leading digital marketing agency serving American and Canadian optometric practices. We are a virtual company, employing a global team of Web Development, SEO, Marketing, Sales and Customer Support experts. We want to hire an experienced and efficient**_ Director of Service Delivery _**to lead our customer-facing service delivery...