Service Delivery Manager

**Job description** **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...

**IT SERVICE DELIVERY MANAGER (CT / George)** Seeking an IT Service Delivery Manager for Technology Operations who will be reporting to the Head of IT. This role will require you to travel to George (hybrid model) or based in George. **Duties**: - This is a business and client facing role that ensures a seamless IT Service Management, helping business...

Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

**Purpose of the Job**: To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives...

**Company Overview**: Guud is a pioneering provider of innovative healthcare solutions committed to improving access to high-quality patient care. Our mission is to deliver essential healthcare services directly to communities through our advanced fleet of mobile healthcare units. We prioritize cutting-edge technology and a dedicated team to ensure...

Job Overview**Date Posted**: Posted 2 days ago **Location**: Cape Town, Western Cape **Job Title**: Service Delivery Manager **Salary Type**: Market Related**Education Level**: Diploma**Job Level**: Management**Required Experience**: 5 - 10 Years Service Delivery Manager - Cape Town A Service Delivery Manager position is available in Cape Town, Western...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

We are recruiting for an ambitious IT Service Delivery Manager to build and mature our clients' IT Service Delivery model. We have existing 1st line technical support and service desk excellent leadership skills and solid management experience backed by strong technical skills. **Duties and Responsibilities include, but is not limited to**: - To manage...

Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: Direct Hire (W2) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This...

Overview: nscglobal’s Service Delivery Management function is pivotal in ensuring client satisfaction and provides client advocacy within nscglobal and within the client for all services delivered. The Service Delivery Manager key objective is to manage the in-life service and fulfil NSC’s commercial contractual obligations, whilst delivering a...

**About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...

**Service Delivery Manager** **Cape Town, SA** **Your mission, should you choose to accept it, is to deliver excellent service. Think you've got what it takes?** As an experienced **Service Delivery Manager** within our Client Success and Delivery team, you're trusted to manage the day-to-day relationship with one of our key clients to ensure a high level...

Job OverviewMindmatch Consulting is seeking an experienced IT Service Delivery Manager to lead our technical support team. As a key member of our team, you will be responsible for ensuring the highest level of service delivery to our clients.You will oversee the day-to-day operations of our technical support function, including managing complex networks and...

Our client is recruiting IT Service Delivery Manager to help service their growing customer base and help them solve technical problems. The IT Service Delivery Manager will focus on the delivery of the customer’s solutions by planning, organizing, leading, and controlling. This position requires a positive, hands-on team-oriented leadership...

ooba has a new opportunity for a Service Delivery Manager to ensure the effective running of the IT Services, this includes but not limited to First level IT Service Desk, Second level Technical support and Application Support team. The role is suitable for a high-energy achiever, executor, leader, planner and communicator with a genuine desire to help...

Technical Skills: Good understanding of Networking, Systems, Voice and Business applications An Industry recognized certification like ITIL / ITS Understanding of Project Management Methodology ITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management) Process Specific Skills: Ability to interface and...

Location: Cape Town - Base Salary: R785,200 per year - Check out our values-driven benefits below! Vera is a growing organization, with more than 100 full-time staff based in offices in Cape Town, Geneva, London, Mumbai, São Paulo, and Washington DC. We have been honored with Echoing Green, Rainer Arnhold, Dasra Social Impact, and Bluhm/Helfand Social...

Role**:IT Service Delivery (Call Center Background)** **Location: Cape Town** Primary Competencies Focus on the delivery of the customer’s solutions by planning, organizing, leading, and controlling. This position requires a positive, hands-on team-oriented leadership style. Overall experience should be at least 8-10 years in the IT service...

**About the Role** The IT Service Delivery Manager (IT SDM) works directly with the Teleperformance client base and owns the overall IT relationship between the client’s IT department and Teleperformance. In most cases these are Teleperformance’s largest and most complex clients. IT SDM is the main point of contact and advocate for the client and their...

**Job Advert Summary**: The Service Delivery Manager (SDM) for On Key Software Solutions is responsible for managing both the technical hosting environment and the product support desk, ensuring seamless service delivery, high availability, and client satisfaction. This role requires a balanced focus on overseeing infrastructure stability, performance, and...