Spare Parts Manager

3 months ago

Richards Bay, South Africa Fives Services Southern Africa (PTY) Ltd Full time

Fives Group is a globally
renowned industrial engineering company with worldwide operations in more
than 30 countries. Fives Group designs and supplies machines, process
equipment and production lines for the world's largest industrials
including the aluminium, steel, glass, automotive, aerospace, logistics,
cement, minerals, energy and sugar sectors. Within Fives, the Aluminium
business line is specialised in the design and supply of process equipment
and the management of complete installations in the three sectors of the
Aluminium industry, namely Carbon, Reduction and Casthouse. Fives provides
industrial solutions and associated services that meet customers' needs and
requirements in terms of performance, product quality and environmental
footprint.

Primary Purpose

The Spare Parts Manager reports to the Customer Relations Manager and
manages 6 subordinates. The primary purpose of this role is to define and
implement the company's purchasing strategy; supply chain management; and
to lead the sales activities required to provide effective supply and
services to our clients. This position also plays an integral part in
ensuring the growth of the spare parts revenue as well as the increase of
the customer service levels.

This position is key for the
increase of our turnover and therefore of our profitability by increasing
our customer satisfaction.

Spare Parts function

* Oversee the sales function for
spare parts and implement a process roadmap to fulfil customer
demand.
* Budgeting and forecasting
order intake with a roadmap plan in support of the same.
* Establish and review fixed
pricing and framework agreements for spare parts and repairs.
* Establish and monitor related
KPI's and attend to concerns and implement improvements.
* Stays up to date on
competition and market offerings.
* Oversee the expediting of all
customer orders.
* Manage customer relationships
with regular progress updates on quote queries and expediting queries
and to build long-term sustainable business partnerships.

Procurement and Supply function

* Oversee and monitor supplier
database.
* Develop suppliers to reach our
needs in terms of quality, price, lead time, confidentiality.
* Together with QA/QC, source
manufacturing suppliers required to perform outsourced work.
* Pre-qualify
suppliers/contractors, adding to database once approved, as required.
* Conduct site visits of
prospective suppliers.
* Ensure assembly and
sub-assembly items are priced correctly on SAP.
* Oversee the expediting of all
supply orders.
* Assist finance with supplier
related payment queries.
* Ensure compliance with BBBEE
(suppliers and spend).

Logistics function

* Manage the Logistics function
and organise all transportation of spare
parts from overseas suppliers to the end customer with all necessary
documentation (commercial invoice, clearing documents…).
* Work closely with agents to
expedite deliveries, and with customers, on deliveries of larger
items to site, to prevent unnecessary double handling.
* Ensure that incoterms are
strictly monitored and maintained.
* Ensure transport budget is
adhered to.

General duties:

* Ensure all departmental
procedures are maintained, kept up-to-date and adhered to.
* Support and guide the teams in
order to reach sales objectives and improve KPI's by setting up goals
for each individual and providing the necessary support and guidance.
* Ensure all weekly and monthly
reports to customers and business are submitted on time.

Education and Experience:

* Tertiary Qualification (at least N.Dip. level) in either mechanical,
electrical, or industrial engineering fields, with experience in
sales and customer account management.
* Marketing, Commerce or Business-related qualification
(Diploma/Degree), with experience in a technical / engineering sales
environment will be beneficial.
* Strong leadership
experience.
* Must have at least 5 years'
experience in business development, customer management, procurement,
sales or related field.
* Supply chain management and or
Warehouse management experience will be advantageous.
* Exposure and conceptual
understanding of contract law and pricing.
* Analytical skills.
* SAP.
* Knowledge of aluminium
smelter / heavy industry process equipment will be beneficial.

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