Business Claims Advisor

3 weeks ago


Johannesburg, South Africa MiWay Insurance Limited Full time
Job title : Business Claims Advisor (Talentpool)Job Location : Gauteng, JohannesburgDeadline : December 11, 2024Quick Recommended Links
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Minimum Qualification Required

  • Grade 12/Standard 10/NQF 4  
  • RE will be beneficial  

Minimum Experience

  • Minimum 3 years claims experience.  
  • Minimum 5 years in the STI environment  
  • Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential

Responsibilities:

  • Register claims and appoint assessors.
  • Manage claims in terms of claims SLA
  • Make decision regarding merit – indemnify or not
  • Negotiate settlement.
  • Manage the salvage process 
  • Detection of fraud and management of fraudulent indicators
  • Keep the operational system updated.
  • Provide thorough and timeous feedback to the relevant parties.
  • Complaint’s resolution

Competencies Required

  • Must be highly proficient in dealing with clients at all levels  
  • Excellent time management skills as this will be a combined role with business claims and partially personal claims 
  • Excellent administrative skills  
  • Good communication skills  
  • Organised  
  • Professionalism  
  • Analytical  
  • Problem solving skills and solution oriented  
  • Attention to detail  
  • Customer focus  
  • Active listening skills  
  • Follow up  
  • Fluent in more than one language 

Knowledge and Skills

  • Customer Service
  • Team Support
  • Administration
  • Quality, compliance and accreditation

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