Business Claims Advisor
3 weeks ago
- Jobs by Location
- Job by industries
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- RE will be beneficial
Minimum Experience
- Minimum 3 years claims experience.
- Minimum 5 years in the STI environment
- Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential
Responsibilities:
- Register claims and appoint assessors.
- Manage claims in terms of claims SLA
- Make decision regarding merit – indemnify or not
- Negotiate settlement.
- Manage the salvage process
- Detection of fraud and management of fraudulent indicators
- Keep the operational system updated.
- Provide thorough and timeous feedback to the relevant parties.
- Complaint’s resolution
Competencies Required
- Must be highly proficient in dealing with clients at all levels
- Excellent time management skills as this will be a combined role with business claims and partially personal claims
- Excellent administrative skills
- Good communication skills
- Organised
- Professionalism
- Analytical
- Problem solving skills and solution oriented
- Attention to detail
- Customer focus
- Active listening skills
- Follow up
- Fluent in more than one language
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
- Insurance jobs
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