Claims Assessor Specialist

2 weeks ago


Johannesburg, South Africa FirstRand Full time

Job Description

Dear Future, Claims Assessor Specialist

Are you someone who can:

- Accurate assessment, investigation and management of long-term insurance claims including disability (temporary or permanent disability) and critical illness claims.
- Ensuring that the claims assessment and that the standard of decision is consistent with the company values and philosophy.
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and pre-existing conditions or non-disclosure.
- Providing effective, efficient and professional service to all our customers, advisors and branches, both telephonically and through written correspondence.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Ensuring adherence to organisational best practice and legislative requirements.
- Teamwork to meet service and quality standards.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Minimum: Matric
- Credit life experience
- Assessing specifically disability claims
- At least 2 years’ medical claims assessment experience
- Worked with credit life policies
- Worked in a Long-term insurance environment
- Experience in dealing with Ombudsman / escalated queries

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you are:

- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment

Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

08/03/24


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