Claims Assessor-1

5 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Claims Assessor

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

These claims may include funeral, death, disability, dread disease and retrenchment claims

Are you someone who can:

- Accurate assessment, investigation and management of GAP cover claims and death claims.
- Interact with Medical Aids, hospitals and medical practitioners regarding medical history and accounts required for assessing the claim.
- Timeously perform follow ups for relevant claim documents with clients / doctors / hospitals / medical aids.
- Ensuring that the claims assessment and that the standard of decision is consistent with the company values and philosophy.
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity.
- Providing effective, efficient and professional service to all our customers, advisors and branches, both telephonically and through written correspondence.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Ensuring adherence to organisational best practice and legislative requirements.
- Teamwork to meet service and quality standards.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Meet daily minimum claim targets with a high level of accuracy and within service turnaround time.
- Any additional Administration related functions
- Grade 12
- GAP cover or Medical Aid claims processing and administration experience.
- Insurance industry experience.
- RE5

Post

FNB

LI-NP2

Job Details

Application Closing Date

08/05/24


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