Broker Claims Agent

3 months ago


Johannesburg, South Africa Nedbank Full time

**Job Classification**

**Req 136033**:

- Melissa Cloete**Cluster** - Nedbank Wealth Cluster - Nedbank Insurance Division**Location** - Hybrid**Closing Date** - 26 September 2024- Job Family- Sales And Services
- Career Stream- Sales
- Leadership Pipeline- Manage Self: Professional
- FAIS Affected- FAIS Affected - Yes**Job Purpose**
- By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets.- Maximize operational efficiency, identify, and address client needs.Maintain and build relationships with all stakeholders.**Responsibilities**:

- Service and manage claims on a portfolio of clients.
- Responsibilities include registration of claims on internal system and with various Insurers; enforce claims handling process aligned to event requirements; keeping the client in the loop at all stages; negotiation of claims settlement; review of repudiations aligned to policy conditions; regular follow up towards finalisation of claim and closure of claim on internal system.
- Reporting on outstanding claims exceeding 90 days; High value claims; multi-claimants identified.
- Claims handling done in a manner to retain clients; Addressing areas of risk identified and report on policy amendment requirements post claim finalisation.
- Keeping the Risk Advisor in the loop of claims status and possible problem areas regarding claim and/or policy.
- Maintain internal and external relationships, this includes Nedbank stakeholders and clients.
- Adherence to service standards and Service Level Agreement (SLA).
- Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
- Support the achievement of the business vision, strategy, and values.
- Achieving development goals.
- FAIS requirements being achieved and fully complied with.
- Comply with Risk standards, policies and procedures as required by Compliance.
- Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Essential Qualification- Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
- First Regulatory Examination: Representatives (RE 5)
- Preferred Qualification- NQF 5 Higher certificate in Short-term Insurance
- Minimum Experience Level- 3-5 years experience in Short term Insurance claims (Personal and Commercial lines) is essential**Technical / Professional Knowledge**
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- Credit and risk Knowledge
- Behavioural Competencies- Building Partnerships
- Earning Trust
- Energy
- Facilitating Change
- Innovation
- Work Standards
- Planning and Organizing
- Customer Focus
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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