Claims Assessor Specialist

3 weeks ago


Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Senior Claims Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products

and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to

the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Are you someone who can:

- Accurately assess, investigate and manage long-term insurance claims including death, disability (lump
- sum disability, income protection, PHI) and critical illness claims
- Ensure that all risks are mitigated and escalated, this includes the identification of fraudulent activity
- and non-disclosure
- Provide effective, efficient and professional service to all our customers, advisors and branches, both
- telephonically and through written correspondence
- Take ownership of queries and ensuring they are resolved timeously and effectively.
- Deal with complaints, including disputes from the Office of the Long-Term Ombudsman
- Has retail underwritten claims experience specifically for permanent disability claims and critical illness also assisting with groups scheme UMM.
- Have at least 2 years’ medical claims assessment experience
- Have worked in a Long-term insurance environment

You can be a match if you have:

- Have experience in dealing with Ombudsman / escalated queries
- Have a suitable medical qualification (Occupational Therapy, Physiotherapy or a Biokineticist)

Job Details

Application Closing Date

30/01/24



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