Senior Operations, Manager, FMS, Planning

Time Type:

Minimum Requirements

Grade 12

Degree in in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.

▪ Experience with supply chain management software, warehouse management systems, transportation systems and supply chain planning or orchestration systems. ▪ Proficient in working on computers and using MS Applications, especially Excel and PowerPoint.

Job Related Requirements

▪ 5+ years in the logistics industry, for example transport and, or warehousing or a combination of. ▪ 5+ years. Proven track record in supply chain management, particularly in planning, and/or transportation logistics roles. ▪ Leadership Skills: Strong leadership and team management abilities, with experience leading large, diverse teams. ▪ Financial Acumen: Proficiency in budgeting, cost analysis, and financial reporting. ▪ Technological Proficiency: Familiarity with advanced logistics technologies, including WMS and TMS. ▪ Analytical Skills: Strong analytical and problem-solving capabilities to optimize supply chain processes. ▪ Vendor Management: Experience in negotiating and managing relationships with third-party logistics providers. ▪ Strategic Planning: Ability to develop and implement strategic supply chain plans aligned with business objectives. ▪ Communication Skills: Excellent communication and interpersonal skills for effective collaboration with stakeholders.

Added Advantages for this role

▪ Advanced Certifications: Certifications such as Six Sigma, Lean Management, or APICS Certified Supply Chain Professional (CSCP). ▪ Project Management: Certification or experience in project management, such as PMP (Project Management Professional). ▪ Global Logistics Knowledge: Experience with international logistics and global supply chain management. ▪ Advanced Data Analytics: Proficiency in data analytics tools and techniques, such as SQL, Tableau, or Power BI. ▪ Sustainability Practices: Knowledge of sustainable supply chain practices and green logistics. ▪ ERP Systems: Experience with Enterprise Resource Planning (ERP) systems like SAP or Oracle. ▪ Change Management: Expertise in change management to lead and implement supply chain transformation initiatives. ▪ Industry Experience: Specific industry experience relevant to the company's sector (e.g., healthcare, automotive, retail, healthcare). ▪ Multilingual Skills: Proficiency in multiple languages to facilitate international operations and negotiations. ▪ Advanced Education: A master’s degree in supply chain management, Business Administration, or a related field.

Main purpose of the role

Freight Management Services (FMS), as provided by DSV, involve a comprehensive approach to managing and optimizing a company's warehousing and transportation logistics processes. This approach integrates and coordinates multiple logistics functions and third-party providers to create a seamless supply chain. DSV's freight management services centralize logistics management, provide real-time visibility, control, costs management, customer service and ensure strategic alignment with the company's business goals. Utilizing advanced technologies and robust risk management strategies, DSV FMS enhances efficiency, scalability, and flexibility in the supply chain while maintaining high performance standards. FMS is at the heart of the warehouse and transportation operation, working closely with customer, warehouse, and transport operations. The FMS Operations Manager will lead the FMS operations team responsible for overseeing, optimizing, and managing the processes from warehouse and transport planning, execution, exception management from order entry to delivery for both in and outbound processes nationally. We are seeking an experienced FMS Operations Manager to join our team based in Johannesburg, South Africa. The candidate should have a deep understanding of warehouse and transport supply chain operations, supply chain orchestration, execution, and cost drivers, coupled with extensive operational experience in a technology or softwarebased environment. The main purposes of this role include: ▪ Leadership and team performance management: Maintain, motivate, and grow the freight management team. This includes personal development plans, goal setting, performance management, and skill retention strategies. ▪ Supply Chain Planning: Develop and implement strategies that balance customer needs with warehouse and transportation capabilities for sustainable utilization of resources. ▪ Transportation Operations: Procure and manage transportation services, including performance management of carriers, procurement of new services, and carrier relationship management. ▪ Cost Management: Control transportation and internal costs while maintaining high service levels. Negotiatecontracts, identify cost-saving initiatives, and manage cost vs. revenue budgets and forecasts. ▪ Service Provider Performance Management: Report on key performance indicators (KPIs) to assess warehouse and transportation efficiency and effectiveness. ▪ Risk Management: Identify and mitigate supply chain risks, such as supplier issues and transportation delays. Develop contingency plans for business continuity. ▪ Collaboration and Communication: Coordinate with internal departments and external partners to ensure seamless supply chain activities, awareness, and a high degree of quality communication. ▪ Technology Utilization: Use supply chain management software and technological tools to enhance planning, tracking, and reporting for informed decision-making. ▪ Sustainability: Implement sustainable practices to reduce environmental impact and support corporate social responsibility. ▪ Business Development and Revenue Growth: Identify and drive business development initiatives that result in sustainable revenue growth, and innovation, ensuring alignment with organizational goals and market demands. The role is critical in the growth of the DSV Solution business units and requires attention to detail, time management and good people skill with internal and external clients. By fulfilling these responsibilities, the FMS Operations Manager and his/her will ensure that the supply chain operates smoothly, efficiently, and cost-effectively, ultimately contributing to the overall success and competitiveness of the organization and its customers.

Duties and Responsibilities

Strategic & Leadership Duties The strategic responsibility of this role ensures the long-term efficiency, resilience, growth and competitiveness of the supply chain through: ▪ Supply Chain Plans: Develop and maintain strategies aligning with business objectives, focusing on network design, capacity planning, and resource allocation. ▪ Cost Optimization: Implement initiatives to reduce warehouse and transportation costs through process improvements and technology adoption. ▪ Revenue Growth Strategies: Implement strategies to drive revenue growth through optimized logistics operations and additional service offerings. ▪ Risk Management: Create strategies to identify, assess, and mitigate risks, including contingency plans and business continuity strategies. ▪ Technology and Innovation: Drive adoption of new technologies to enhance visibility, efficiency, and responsiveness, investing in the service offering ensuring revenue growth and customer retention. ▪ Supplier Collaboration: Build strategic partnerships to ensure reliability and efficiency, expand on the DSV Transportation capability and service portfolio. ▪ Performance Measurement: Establish KPIs and review results with service providers regularly to drive continuous improvement. ▪ Reporting: Report to senior management on

performance, strategic initiatives, and progress. Leadership, oversee and manage the planning and transportation operations teams daily, weekly and monthly tasks, ensuring effective performance, progress and in a collaborative environment through: ▪ Team Leadership: Guide and support the team, setting clear goals. ▪ Resource Allocation: Assign tasks based on skills and manage workloads. ▪ Performance Management: Conduct regular evaluations, provide feedback, recognize high performers. ▪ Training: Identify skill gaps and organize training programs. ▪ Communication: Ensure effective communication and coordination within the team and with other departments. ▪ Problem Solving: Support the team in resolving issues and making informed decisions. ▪ Process Improvement: Lead initiatives for efficiency and productivity enhancements. ▪ Compliance: Ensure adherence to policies, regulations, and best practices. ▪ Employee Engagement: Foster a positive work environment and address concerns promptly. ▪ Strategic Contribution: Involve the team in strategic planning and communicate organizational goals clearly.

Daily, weekly, and monthly duties Daily ▪ Warehouse and Transportation Planning: Coordinate daily warehouse operations and transportation schedules to ensure timely and efficient movement of goods. ▪ Transportation Services: Oversee daily transportation activities, ensuring adherence to delivery schedules and quality standards. ▪ Exception Management: Address and resolve daily logistics exceptions, such as delays, damages, and other disruptions, through immediate corrective actions. ▪ Escalation Management: Handle urgent issues and escalations, ensuring swift and effective resolution to minimize impact on operations. ▪ Client Facing Activities: Engage with clients to address their concerns, requirements, provide updates, and ensure satisfaction with logistics services. ▪ Team Supervision: Provide daily oversight and support to the logistics team, ensuring they have the necessary resources and guidance to perform their tasks effectively. Weekly ▪ Performance Monitoring and Reporting: Review and analyse weekly performance data, including key performance indicators (KPIs) and service level agreements (SLAs), to identify areas for improvement and prepare performance reports. ▪ Cost and Budget Management: Conduct weekly cost analyses to identify opportunities for reducing logistics expenses and improving efficiency, while ensuring adherence to budget constraints. ▪ Client Meetings: Hold regular weekly meetings with clients to discuss performance, address issues, and plan for upcoming needs or changes. ▪ Planning and Scheduling: Develop and adjust weekly warehouse and transportation plans based on demand forecasts and inventory levels. ▪ Escalation Review: Analyse and review weekly escalations to identify patterns and implement preventive measures. Monthly ▪ Comprehensive Reporting: Prepare detailed monthly reports on logistics performance, including cost analyses, service levels, exception management outcomes, and financial performance. ▪ Strategic Planning: Conduct monthly strategic planning sessions to align logistics operations with overall business objectives, market changes, and revenue growth goals. ▪ Risk Management and Contingency Planning: Review and update risk management and contingency plans to address potential disruptions and ensure supply chain resilience. ▪ Technology Integration and Maintenance: Evaluate and implement technological improvements, such as upgrades to warehouse management systems (WMS) and transportation management systems (TMS), to enhance operational efficiency. ▪ Client Strategy Meetings: Hold strategic meetings with key clients to discuss long-term plans, service improvements, and opportunities for growth. ▪ Team Development: Conduct monthly training and development sessions for the logistics team to enhance skills, knowledge, and overall performance. ▪ Revenue and Profit Analysis: Analyse monthly revenue and profit margins to ensure targets are being met and identify areas for financial improvement. ▪ Financial Management: Prepare financial forecasts, budgets and oversee revenue submissions for services rendered to customers and operations. ▪ Budget Review and Adjustment: Review and adjust the monthly budget to ensure financial targets are met and resources are allocated effectively.