Technical Account Manager, Integration, 3P Marketplace
5 months ago
Amazon South Africa Marketplace Team is looking for a dynamic and creative Technical Account Manager who will support our selling partners (SP) and 3rd party integrators in integrating and working with our Selling Partner APIs.
This is a chance to work in an innovative team, participating in operational excellence, system support, process and design. You will be the subject matter expert for many of our operational processes. The successful candidate will be a self-starter, have attention to detail, great communication and will be comfortable working with multiple sources of information and business areas so as to make -related services a success.
You will be responsible to execute manual processes in the short-term, while you align a more scalable process in the mid-term, and support the product team to design the long-term, scalable and automated solution. You will also be the responsible for customer experience improvements, by implementing, supporting and managing operational initiatives. You will navigate across different business areas to solve issues, anticipate the need of new solutions, develop and optimize support tools.
This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon’s current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements
Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1
Key job responsibilities
* Supporting Amazon SP API (Selling Partner API) clients’ technical and operational needs. Working in tandem alongside a team of Account Managers. You are responsible for building and maintaining client relationships by utilizing SLAs and root cause/prevention management.
* Being a voice and advocate for our selling partners and 3rd party developers. Being the point of contact for 3rd party integrators and managing our relationship with those.
* Serving as a point of contact for escalated contact resolution of business impacting or sensitive nature issues. You are expected to deliver timely, accurate and professional technical support and information to all key stakeholders, including both business and technical audiences.
* Providing prompt, efficient, detailed, customer-oriented service to selling partners, 3rd party developers and integrators.
* Working with other support teams to ensure a consistent and high-quality level of support.
* Driving projects that improve support-related processes.
* Working with customers to understand how they use Amazon SP API, and providing valuable feedback to business and development teams.
* Assisting with seller communication during Amazon SP API critical launches and support events.
BASIC QUALIFICATIONS
* University degree in Engineering, Business Administration, Economics, or related quantitative field* Experience in a support, operations, key account management, or other related role
* Oral and written communication skills
* Project Management skills (regular updates, Program flashes, audits, review meetings, process audits)
* Knowledge in SQL and advanced Excel
PREFERRED QUALIFICATIONS
* Familiarity with atleast one programming languages (e.g: HTML, CSS, PHP, Java, .NET, Java Script, Python) and server side applications* Experience in technical support
* Experience with front-end or back-end web technology
* Experience building or hosting a website.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
-
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeAbout the RoleAmazon South Africa Marketplace Team is seeking a dynamic and creative Technical Account Manager to support our selling partners (SP) and 3rd party integrators in integrating and working with our Selling Partner APIs.Key ResponsibilitiesSupport Amazon SP API clients' technical and operational needs, working in tandem alongside a team of Account...
-
Marketplace Program Manager, 3P Marketplace
3 weeks ago
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeJob DescriptionAs a Program Manager for Amazon's 3P Marketplace, you will play a critical role in streamlining processes and building solid programs to support Amazon sellers and customers. You will work closely with leadership, legal, operations, transportation, and procurement teams to ensure the best seller experience possible.The ideal candidate will...
-
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeAbout the RoleAmazon Commercial Services (South Africa) (Pty) Ltd is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for supporting our selling partners and 3rd party integrators in integrating and working with our Selling Partner APIs.Key ResponsibilitiesSupport Amazon SP API...
-
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeOverviewIn today's marketplace, a significant portion of products available globally are provided by independent sellers, predominantly small- and medium-sized enterprises. This creates a diverse array of products, competitive pricing, and enhanced convenience for consumers.Role SummaryThe Amazon South Africa Marketplace Team is in search of an innovative...
-
Technical Account Manager
1 week ago
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeSkillful Technical Account Manager Sought for Integration RoleWe are Amazon Commercial Services (South Africa) (Pty) Ltd, a leading global company, and we are currently looking for a highly skilled Technical Account Manager to join our team. This is an exciting opportunity for a talented professional to make a meaningful contribution to our organization and...
-
Technical Account Manager, Integration, 3p
5 months ago
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeUniversity degree in Engineering, Business Administration, Economics, or related quantitative field - Experience in a support, operations, key account management, or other related role - Oral and written communication skills - Project Management skills (regular updates, Program flashes, audits, review meetings, process audits) - Knowledge in SQL and advanced...
-
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeAbout the RoleAmazon Commercial Services (South Africa) (Pty) Ltd is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for supporting our selling partners and 3rd party integrators in integrating and working with our Selling Partner APIs.Key ResponsibilitiesSupport Amazon SP API...
-
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeAbout the RoleAmazon Commercial Services (South Africa) (Pty) Ltd - N09 is seeking a highly skilled Program Manager to lead our Pricing and Revenue Strategy for the 3P Marketplace. As a key member of our team, you will be responsible for developing and enhancing our pricing and revenue strategies to drive business growth and profitability.Key...
-
Marketplace Manager, 3p Marketplace
3 days ago
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeBachelor's degree required. - Senior level experience in retail, sales, operations, and/or business management/consulting with a proven history of delivering results - Strong analytical abilities and quantitative skills. - Experience leading and developing teams - Experience developing and driving strategies - Excellent written and verbal communication...
-
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Commercial Services (South Africa) (Pty) Ltd. As a Technical Account Manager, you will play a critical role in supporting our selling partners and 3rd party integrators in integrating and working with our Selling Partner APIs.Key ResponsibilitiesSupporting...
-
Accounts Manager Marketing
5 months ago
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeBachelor degree - Account management experience - Work experience related to CRM management and/or digital marketing tools - Experience with excel - ability to use hard data and metrics from disparate data sources to measure partners and channels performance, determine improvements and innovations Today, more than 60% of the items sold in Amazon’s stores...
-
Marketplace Manager, 3P Marketplace
3 days ago
Cape Town, South Africa Amazon Full timeAmazon.co.za has arrived in South Africa! It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our customers around the world, and now to South Africa. Amazon South Africa (ZA) Marketplace Team is looking for a dynamic, analytical and creative Marketplace Manager to drive and lead the team...
-
Business Development Manager
5 months ago
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeToday, more than 60% of the items sold in Amazon’s stores globally are from independent sellers — most of which are small- and medium-sized businesses — providing a vast selection of products, competitive prices, and great convenience for shoppers. Amazon South Africa Marketplace Team is seeking a talented Business Develop Manager to join us as an...
-
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeOverviewIn today's marketplace, a significant portion of products available for purchase comes from independent sellers, primarily small- and medium-sized enterprises. This creates a diverse array of options, competitive pricing, and enhanced convenience for consumers.The Amazon South Africa Marketplace Team is in search of an innovative and proactive...
-
Cape Town, South Africa ENGINEERINGUK Full timeSeller Experience Manager, 3P Marketplace DESCRIPTION Amazon.co.za has arrived in South Africa! It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our customers around the world, and now to South Africa. Amazon South Africa (ZA) Marketplace Team is looking for a dynamic, analytical and...
-
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeOverview:In today's digital marketplace, a significant portion of products available for purchase comes from independent sellers, primarily small- and medium-sized enterprises. Amazon Commercial Services (South Africa) (Pty) Ltd is seeking a proactive and innovative Technical Account Manager to assist our selling partners and third-party integrators in...
-
Seller Experience Manager, 3p Marketplace
1 month ago
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeBachelor’s degree - Experience using data and metrics to determine and drive improvements - Ability to work with global technology and business stakeholders. - Advanced Excel knowledge and basic SQL - Program or project management experience Amazon.co.za has arrived in South Africa! It is an exciting time to be part of a team that will continue to...
-
Seller Experience Manager, 3P Marketplace
4 weeks ago
Cape Town, South Africa Amazon Full timeAmazon.co.za has arrived in South Africa! It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our customers around the world, and now to South Africa. Amazon South Africa (ZA) Marketplace Team is looking for a dynamic, analytical and creative Seller Experience Manager for Registration...
-
New Accounts Manager, Marketplace
5 months ago
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeBachelor degree or equivalent - Experience in prospecting, qualifying, and being the first point of contact with prospective partners - Experience with sales and stakeholder management - Basic Microsoft Excel skills Amazon is hiring New Account Managers who are self-motivated, results-driven and capable of working in a dynamic fast paced 360 sales cycle...
-
Marketplace Seller Sales Manager
5 months ago
Cape Town, South Africa takealot.com Full timeOur Marketplace is recruiting a sales manager to lead our seller acquisition, onboarding and seller account Management teams. The **Marketplace Seller Sales Manager** reports to the Head of Marketplace based in Cape Town. - Experienced in leading teams in focused sales environments. - Strong business acumen with a practical execution track record -...
