▷ (3 Days Left) Seller Experience Manager, 3P Marketplace

4 weeks ago

Cape Town, South Africa ENGINEERINGUK Full time

Seller Experience Manager, 3P Marketplace

DESCRIPTION

Amazon.co.za has arrived in South Africa It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our customers around the world, and now to South Africa. Amazon South Africa (ZA) Marketplace Team is looking for a dynamic, analytical and creative Seller Experience Manager for Registration (Account Set-up & Access) and Selling Partner Trust (SPT), who will support Selling Partners in their onboarding journey while ensuring that Amazon remains a safe and trusted marketplace for them and customers.

This is a chance to work in an innovative team, participating in operational excellence, system support, and process design. You will be the subject matter expert for many of our operational processes. The successful candidate will be a self-starter, have attention to detail, great communication, and will be comfortable working with multiple sources of information and business areas to make related services a success.

You will be responsible for executing tactical process improvements in the short-term while aligning on more scalable and automated processes in the mid-term, and supporting the product team to design strategic long-term solutions. You will also be responsible for seller experience improvements by implementing, supporting, and managing key initiatives. You will navigate across different business areas to solve issues, anticipate the need for new solutions, and develop and optimize support tools.

Key job responsibilities

1. Review and update operational processes to ensure sellers are supported within set SLAs to achieve business goals.
2. Gather and analyze data to identify, root cause and resolve issues related to registration and SPT.
3. Address seller experience barriers through problem solving and coordination with stakeholders.
4. Drive the development, implementation, and adoption of new products and initiatives.
5. Proactively identify and address operational and compliance risks to maintain trust with customers and sellers.
6. Lead key stakeholder and leadership engagements on seller experience efforts.
7. Generate insights and collaborate with respective global teams to understand current and future challenges faced by sellers and develop respective solutions.
8. Streamline and improve processes, policies, and products across the seller journey.

BASIC QUALIFICATIONS

1. Bachelor's degree
2. Experience using data and metrics to determine and drive improvements
3. Ability to work with global technology and business stakeholders.
4. Advanced Excel knowledge and basic SQL
5. Program or project management experience

PREFERRED QUALIFICATIONS

1. Advanced SQL skills
2. Process improvement experience
3. Experience with onboarding processes, risk management, and compliance

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
#J-18808-Ljbffr

  • Seller Experience Manager, 3p Marketplace

    1 month ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelor’s degree - Experience using data and metrics to determine and drive improvements - Ability to work with global technology and business stakeholders. - Advanced Excel knowledge and basic SQL - Program or project management experience Amazon.co.za has arrived in South Africa! It is an exciting time to be part of a team that will continue to...

  • Marketplace Program Manager, 3P Marketplace

    3 weeks ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Job DescriptionAs a Program Manager for Amazon's 3P Marketplace, you will play a critical role in streamlining processes and building solid programs to support Amazon sellers and customers. You will work closely with leadership, legal, operations, transportation, and procurement teams to ensure the best seller experience possible.The ideal candidate will...

  • Seller Experience Manager, 3P Marketplace

    4 weeks ago

    Cape Town, South Africa Amazon Full time

    Amazon.co.za has arrived in South Africa! It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our customers around the world, and now to South Africa. Amazon South Africa (ZA) Marketplace Team is looking for a dynamic, analytical and creative Seller Experience Manager for Registration...

  • Marketplace Seller Sales Manager

    5 months ago

    Cape Town, South Africa takealot.com Full time

    Our Marketplace is recruiting a sales manager to lead our seller acquisition, onboarding and seller account Management teams. The **Marketplace Seller Sales Manager** reports to the Head of Marketplace based in Cape Town. - Experienced in leading teams in focused sales environments. - Strong business acumen with a practical execution track record -...

  • Accounts Manager Marketing

    5 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelor degree - Account management experience - Work experience related to CRM management and/or digital marketing tools - Experience with excel - ability to use hard data and metrics from disparate data sources to measure partners and channels performance, determine improvements and innovations Today, more than 60% of the items sold in Amazon’s stores...

  • Marketplace Manager, 3P Marketplace

    3 days ago

    Cape Town, South Africa Amazon Full time

    Amazon.co.za has arrived in South Africa! It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our customers around the world, and now to South Africa. Amazon South Africa (ZA) Marketplace Team is looking for a dynamic, analytical and creative Marketplace Manager to drive and lead the team...

  • Business Development Manager

    5 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Today, more than 60% of the items sold in Amazon’s stores globally are from independent sellers — most of which are small- and medium-sized businesses — providing a vast selection of products, competitive prices, and great convenience for shoppers. Amazon South Africa Marketplace Team is seeking a talented Business Develop Manager to join us as an...

  • Seller Growth Manager, 3P Marketplace

    5 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Amazon.co.za is coming to South Africa in 2024! It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our customers around the world, and now to South Africa.We are looking for a talented Seller Growth Manager with a marketing mindset to own seller communication channels and drive initiatives...

  • Marketplace Manager, 3p Marketplace

    3 days ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelor's degree required. - Senior level experience in retail, sales, operations, and/or business management/consulting with a proven history of delivering results - Strong analytical abilities and quantitative skills. - Experience leading and developing teams - Experience developing and driving strategies - Excellent written and verbal communication...

  • Marketplace Program Manager, 3p Marketplace

    5 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Bachelor degree - Program or project management experience - Excel knowledge - Experience defining program requirements and using data and metrics to determine improvements - Experience defining and implementing process improvement initiatives Today, more than 60% of the items sold in Amazon’s stores globally are from independent sellers — most of which...

  • Marketplace Program Manager, 3P Marketplace

    5 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Today, more than 60% of the items sold in Amazon’s stores globally are from independent sellers — most of which are small and medium-sized businesses — providing a vast selection of products, competitive prices, and great convenience for shoppers.As a Program Manager you will own stream line processes and work to build solid programs to support Amazon...

  • Sr. Product Manager, FBA and Seller Reimbursements, 3P Marketplace

    5 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Today, More than 60% of the items sold in Amazon’s stores globally are from independent sellers — most of which are small- and medium-sized businesses — providing a vast selection of products, competitive prices, and great convenience for shoppers.Fulfillment by Amazon (FBA) enables these businesses (our Sellers) to hand over the heavy lifting of...

  • Product Manager Fba, 3p Marketplace

    5 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Bachelor's Degree - Experience in product or program management, supply chain, operations or technology - Proficiency in SQL and data analytics - Experience overseeing roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience with end to end product delivery Today, More than 60% of the items sold in...

  • Senior Product Manager, FBA and Seller Reimbursements, 3P Marketplace Expert

    1 week ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to lead the development of key features in our Fulfillment by Amazon (FBA) program. As a key member of our Amazon South Africa Marketplace Team, you will be responsible for managing product development, identifying and solving complex business challenges, and influencing key partner teams...

  • Marketplace Program Manager, 3P Marketplace

    1 month ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    About the RoleWe are seeking a highly skilled Program Manager to join our team at Amazon Commercial Services (South Africa) (Pty) Ltd - N09. As a Program Manager, you will play a critical role in streamlining processes and building solid programs to support Amazon sellers and customers.Key ResponsibilitiesPartner with stakeholders to build and execute...

  • Marketplace Program Manager, 3P Marketplace

    2 months ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    About the RoleWe are seeking a highly skilled Program Manager to join our team at Amazon Commercial Services (South Africa) (Pty) Ltd - N09. As a Program Manager, you will play a critical role in driving business growth and improving the seller experience on our platform.Key ResponsibilitiesPartner with stakeholders to build and execute initiatives and...

  • Marketplace Program Manager, 3P Marketplace

    2 months ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    About the RoleWe are seeking a highly skilled Program Manager to join our team at Amazon Commercial Services (South Africa) (Pty) Ltd - N09. As a Program Manager, you will play a critical role in driving business growth and improving the seller experience on our platform.Key ResponsibilitiesPartner with stakeholders to build and execute initiatives and...

  • Marketplace Operations Manager

    5 months ago

    Cape Town, South Africa takealot.com Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...

  • New Accounts Manager, Marketplace

    5 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelor degree or equivalent - Experience in prospecting, qualifying, and being the first point of contact with prospective partners - Experience with sales and stakeholder management - Basic Microsoft Excel skills Amazon is hiring New Account Managers who are self-motivated, results-driven and capable of working in a dynamic fast paced 360 sales cycle...

  • Senior Product Manager, FBA and Seller Reimbursements, 3P Marketplace

    3 weeks ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    About the RoleAmazon Commercial Services (South Africa) (Pty) Ltd is seeking a highly skilled Senior Product Manager to lead the development of key features in our Fulfillment by Amazon (FBA) program. As a key member of our team, you will be responsible for establishing end-to-end knowledge of the FBA process, identifying and leading scalable solutions to...