Technical Account Manager

1 week ago

Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time
Skillful Technical Account Manager Sought for Integration Role

We are Amazon Commercial Services (South Africa) (Pty) Ltd, a leading global company, and we are currently looking for a highly skilled Technical Account Manager to join our team. This is an exciting opportunity for a talented professional to make a meaningful contribution to our organization and help us achieve our goals.

About the Role:

We are seeking a highly motivated and detail-oriented Technical Account Manager to support our 3P Marketplace integration efforts. The successful candidate will be responsible for building and maintaining strong relationships with our selling partners and 3rd party developers, providing technical support and guidance to ensure seamless integration with our Selling Partner APIs.

Key Responsibilities:

  • Support Amazon SP API (Selling Partner API) clients' technical and operational needs.
  • Work in tandem with a team of Account Managers to build and maintain client relationships.
  • Be a voice and advocate for our selling partners and 3rd party developers.
  • Serve as a point of contact for escalated contact resolution of business impacting or sensitive nature issues.
  • Provide prompt, efficient, detailed, customer-oriented service to selling partners, 3rd party developers, and integrators.
  • Work with other support teams to ensure a consistent and high-quality level of support.
  • Drive projects that improve support-related processes.
  • Assist with seller communication during Amazon SP API critical launches and support events.

Basic Qualifications:

  • University degree in Engineering, Business Administration, Economics, or related quantitative field.
  • Experience in a support, operations, key account management, or other related role.
  • Oral and written communication skills.
  • Project Management skills (regular updates, Program flashes, audits, review meetings, process audits).
  • Knowledge in SQL and advanced Excel.

Preferred Qualifications:

  • Familiarity with at least one programming language (e.g: HTML, CSS, PHP, Java, .NET, JavaScript, Python) and server-side applications.
  • Experience in technical support.
  • Experience with front-end or back-end web technology.
  • Experience building or hosting a website.

Amazon is an equal opportunities employer and welcomes applications from all members of society. We celebrate diversity in our workforce and in the ways we work. If you'd like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com.

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