IT Support Technician

7 months ago

Kimberley, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly.

Responsibilities and Duties

  • Installation, maintenance and support of all hardware and software
  • Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
  • Install and maintain all desktop hardware.
  • Install and maintain desktop software.
  • Install and maintain all computer peripherals.
  • Liaise with external providers for hardware support.
  • Computer fault diagnosis
  • Identify common problem areas experienced to recommend corrective action.
  • Decide whether to send the computer to the manufacturer for repair.
  • Report shortfall in parts inventory to line manager.
  • Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
  • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative Systems.
  • Computer Lab/Office demonstrations
  • Provide user support for the initial training on equipment and software.
  • Assist users in the use of computer software if requested.
  • ICT liaison
  • Document instances of hardware failure, repair, installation, and removal
  • Forward faulty computers to the workshop
  • Communicate project statuses to the helpdesk.
  • Coordinate and liaise with the rest of the ICT Team
  • User Education: network security/vulnerabilities
  • Help users scan media such as flash drives and diskettes for any malicious ware.
  • Help users with e-mails that they suspect might contain malicious content and provide the Network.
  • Making sure end-point security system is up to date.
  • Develop how-to documentation and videos to support the SPU community.
  • Self-Development
  • Research technology trends and latest applicable technologies.
  • Ensure up-to-date skills development plans.
  • Develop, recommend, and implement solutions.
  • Project participation
  • Participate in ICT projects to ensure that successfully execution of the same.
  • Assist with project scoping and resource allocations.
  • Monitoring, evaluation, and reporting
  • Relevant operational reports as and when required.
  • Research and implement best practices.
  • Communicate and consult with relevant stakeholders.

 

Desired Experience & Qualification

  • Relevant certifications or qualifications in Information Communication Technology
  • Willingness to work outside of normal working hours.

Minimum Experience

  • 2 to 3 years related experience.
  • Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment.
  • Computer skills (MS Office suite)
  • Experience with major hardware vendors, e.g., HP, DELL, etc.
  • Good communications skills
  • Good interpersonal skills
  • Ability to work within a team

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