Graduate Product Support Analyst
2 weeks ago
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- Job by industries
Accountabilities & Deliverables
Client Support and Query Resolution:
- Learn to provide first-line support by addressing client inquiries and troubleshooting product-related issues.
- Develop skills to manage client relationships by maintaining clear and professional communication.
- Use the company’s ticketing system to log, track, and document support cases accurately.
Technical Learning and Problem Management:
- Participate in hands-on training sessions to build your understanding of our trading and market data products.
- Learn to perform basic root cause analysis, escalating unresolved issues to senior team members when needed.
- Collaborate with internal teams, such as Product, Engineering, and Implementation, to work on client issues and learn the product suite.
Documentation and Process Improvement:
- Assist in creating and updating support documentation, FAQs, and troubleshooting guides.
- Participate in team discussions to understand feedback from clients and suggest improvements to enhance support processes.
Team Collaboration:
- Work closely with team members to meet support team goals, including client satisfaction and timely issue resolution.
- Attend cross-functional meetings to learn about product updates, ongoing client feedback, and any enhancements or changes.
Qualifications and Certifications
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (required)
- Demonstrated interest and foundational understanding of financial services, trading, and market data (preferred)
- Graduate Trainee/ Internship /siwes jobs
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