Production Support Specialist

2 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Production Support Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

A Production Support Analyst is responsible for maintaining and supporting production systems, ensuring their smooth operation, and resolving any issues that arise. This role involves working closely with IT teams, business stakeholders, and vendors to provide technical support and improve system performance.

Are you someone who can:
Monitor production systems, identify issues, and resolve them promptly to minimize downtime.Develop and implement scripts to automate routine system health checks and maintenance tasks.-
- Create and maintain documentation for system configurations, processes, and procedures.-
- Identify opportunities for process improvements and implement solutions to enhance system performance and reliability.-
- Work with development teams to understand new features and changes, ensuring smooth deployment and support.-
Bachelor’s degree in Computer Science, Information Technology, or a related field.-
- 0 - 2 years of experience in production support or a similar role.-
- Proficiency in SQL, Unix/Linux, scripting languages (e.g., Python, Shell), and knowledge of ITIL processes.-
- Strong problem-solving abilities, excellent communication skills, and the ability to work under pressure.-
- Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals)You will have access to:
Opportunities to network and collaborate-
- Challenging Working-
- Opportunities to innovateJob Details

23/10/24



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