Tier 2 Onsite Support Technician

2 weeks ago


Durban, South Africa IOCO Full time

Calling all tech troubleshooters We need a
Tier 2 Onsite Support Technician
superstar to help us keep our software running like a dream. As an
Onsite Support Technician you will be responsible for providing business users with quick and efficient root cause resolutions, provide work-arounds to maintain continuity and prevent any loss of productivity time. Â
Â
Â
What youâ€TMll do:
Resolve Incidents by means of task completion and resolution within defined SLA
Fulfilment Service Requests by means of task completion within SLA
Identifying recurring issues and feed into Problem Management
End to End communication with business users on any outstanding issues
Complete daily, weekly and monthly task list and email to Service Delivery Manager on time.
Document troubleshooting on incidents before escalating.
Ensure that Techsource email and communications policies are adhered to.
Assist with ICT system software and hardware installations and upgrades.
Assist with ICT related projects and project co-ordination
Proactively monitor Hardware and respond to related alerts.
Proactively monitor Infrastructure and respond to related alerts.
Your expertise:
Desktop Support (minimum 1+ yearsÂ
experience)
Working within a Domain supporting Windows based thin and fat clients. Â Â
Microsoft Office Competence  (including Word, PowerPoint, Excel
Outlook
Microsoft Office Competence (including Projects
Visio) Â
Microsoft Active Directory  Â
Qualifications required:
Matric Maths / a Full N3 Qualification including Maths
Certificate or Diploma in IT
Microsoft Certified Systems Engineer Certification or Microsoft Certified
Professional Certification
Advantageous:
ITIL Foundation, Cisco CCNA
Other information applicable to the opportunity:
Permanent Position
Location: KwaZulu-Natal (Onsite)
Standby: Yes
Travel: Must have own vehicleÂ
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