Technical Support Engineer
1 week ago
We are seeking a skilled Onsite Support Technician to join our team at IOCO. In this role, you will be responsible for providing business users with quick and efficient root cause resolutions, work-arounds to maintain continuity, and prevent loss of productivity time.
You will:
- Resolve Incidents by means of task completion and resolution within defined SLA
- Fulfilment Service Requests by means of task completion within SLA
- Identify recurring issues and feed into Problem Management
- End to End communication with business users on any outstanding issues
- Complete daily, weekly and monthly task list and email to Service Delivery Manager on time
- Document troubleshooting on incidents before escalating
- Ensure that Techsource email and communications policies are adhered to
- Assist with ICT system software and hardware installations and upgrades
- Assist with ICT related projects and project co-ordination
- Proactively monitor Hardware and respond to related alerts
- Proactively monitor Infrastructure and respond to related alerts
Your expertise:
- Desktop Support (minimum 1+ years experience)
- Working within a Domain supporting Windows based thin and fat clients
- Microsoft Office Competence (including Word, PowerPoint, Excel Outlook)
- Microsoft Office Competence (including Projects Visio)
- Microsoft Active Directory
Required qualifications:
- Matric Maths / a Full N3 Qualification including Maths
- Certificate or Diploma in IT
- Microsoft Certified Systems Engineer Certification or Microsoft Certified Professional Certification
Other requirements:
- Permanent Position
- Location: KwaZulu-Natal (Onsite)
- Standby: Yes
- Travel: Must have own vehicle
-
Technical Support Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeBeBee Professionals is seeking a skilled Technical Support Engineer to provide technical assistance to our customers. The ideal candidate will possess a degree in Computer Science or a related field and have at least 3 years of experience in a technical support role. Key responsibilities include troubleshooting and resolving technical issues, providing...
-
Technical Support Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeBeBee Professionals is seeking a skilled Technical Support Engineer to provide technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least 3 years of experience in a technical support role. Key responsibilities include troubleshooting and resolving technical issues, providing technical...
-
Technical Support Specialist
7 days ago
Durban, KwaZulu-Natal, South Africa Hire Resolve Full timeHire Resolve is seeking a Technical Support Specialist to join their client's team, a leading supplier of online vending systems. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting issues, and collaborating with the development team to resolve problems. Key responsibilities...
-
Technical Support Specialist
7 days ago
Durban, KwaZulu-Natal, South Africa IOCO Full time**Job Title:** Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at IOCO. As a Technical Support Specialist, you will play a crucial role in providing exceptional support to our business users, ensuring that our software runs smoothly and efficiently.Main Responsibilities:Resolve Incidents: Investigate...
-
Technical Support Specialist: Customer Engineer
2 weeks ago
Durban, KwaZulu-Natal, South Africa BCXP Full timeJob OverviewWe are seeking a skilled Technical Support Specialist: Customer Engineer to join our team at BCXP. This role will involve providing technical assistance and maintenance of computer systems, logistical support, and audio visual equipment to ensure seamless service delivery.Key ResponsibilitiesImplement preventative and proactive maintenance,...
-
Technical Support Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa IOCO Full timeJob Title: Tier 2 Onsite Support TechnicianWe are seeking a skilled and experienced Tier 2 Onsite Support Technician to join our team at IOCO. As an Onsite Support Technician, you will be responsible for providing top-notch technical support to our business users, ensuring that our software runs smoothly and efficiently.Key Responsibilities:Resolve technical...
-
Technical Support Specialist
1 week ago
Durban, KwaZulu-Natal, South Africa IOCO Full timeAbout This RoleiOCO Infrastructure Services is seeking a highly skilled Field Support Engineer to provide on-site technical support and assistance to clients. As a key member of our team, you will play a critical role in ensuring timely and effective technical support, contributing to the overall success of our organization.Key Responsibilities:Assist in...
-
Technical Support Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa Hire Resolve Full timeHire Resolve is seeking a skilled Support Engineer to join their client's team, a leading supplier of online vending systems. This is an exciting opportunity to work with a innovative company that specializes in providing online vending solutions, and contribute to the development and maintenance of their systems.ResponsibilitiesCollaborate with engineers,...
-
Technical Support Specialist
7 days ago
Durban, KwaZulu-Natal, South Africa Talksure Full timeJob Summary: We are seeking a highly motivated and tech-savvy individual to join our team as a Desktop Support Engineer Intern. In this role, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and collaborating with our IT team on various projects.Key Responsibilities:Setup & Configuration:...
-
Technical Support Specialist
1 week ago
Durban, KwaZulu-Natal, South Africa Core Group Full timeAbout the Role:The iStore Technical Support Specialist is a key member of our team, responsible for providing technical support to our customers through troubleshooting, resolving technical issues, and software support.Key Responsibilities:Provide technical support to customers via various channelsResolve technical issues and software support requests in a...
-
Technical Support Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa Spinnaker Software Full timeJob DescriptionRole SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Spinnaker Software. As a key member of our support team, you will be responsible for providing second-line technical support and assistance to our customers.Key ResponsibilitiesProvide technical support and assistance to customers via...
-
Technical Support Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeWe are seeking a skilled Technical Support Specialist to provide expert technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting and resolving technical issues, providing technical advice...
-
Technical Support Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeJob Description:BeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. They should possess excellent problem-solving and communication skills, as well as the...
-
Technical Support Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeBeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting and resolving technical issues, providing product installation...
-
Technical Support Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeBeBee Professionals is seeking a skilled Technical Support Analyst to provide technical assistance to our customers. The ideal candidate will possess a degree in Computer Science or a related field, along with at least two years of experience in a technical support role. Key responsibilities include troubleshooting and resolving technical issues, providing...
-
Technical Support Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at beBee Professionals in Durban. The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guidance.The ideal candidate should have:A degree in Computer Science,...
-
Technical Support Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeJob Offer: Support CoordinatorbeBee Professionals is seeking a highly skilled Support Coordinator to provide exceptional technical support to our customers.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerTroubleshoot technical issues and provide technical support to customersMaintain accurate customer records and provide...
-
Technical Support Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeJob Summary:beBee Professionals is seeking a Support Coordinator to provide technical support to our customers and ensure that all customer inquiries are handled in a timely and professional manner.Key Responsibilities:* Provide technical support to customers via phone, email, or chat* Troubleshoot technical issues and maintain customer records* Provide...
-
Technical Support Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa Spinnaker Software Full timeSpinnaker Software is seeking a skilled Branch Support Technician to join our team. The ideal candidate will have a strong background in technical support and a passion for delivering excellent customer service.**Key Responsibilities:*** Provide second-line technical support to computer users* Troubleshoot and resolve technical problems* Maintain customer...
-
Technical Support Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Spinnaker Software Full timeTechnical Requirements:We are seeking a skilled Computer Systems Technician to provide second-line specialist support and assistance to computer users by answering questions, resolving technical problems, and maintaining customer network, software, and computer equipment related to our ARCH Products. You will require a can-do attitude, a willingness to...