Internal Sales Administrator

1 month ago


Port Elizabeth, South Africa BSMG Investments Full time

To provide a superior, friendly, and informative customer experience conducive to our ethos, accurately processing customer orders and queries, supporting colleagues, and providing interdepartmental assistance as may be required.


Areas of responsibility include:

1.       Customer Care and Administration:

•         Taking and accurately processing customer orders onto the system.

•         Back-order list checked and updated daily.

•         Provide regular feedback to customer and sales representative on order progress/stock delays.

•         Build strong customer relationships with internal and external customers. Assist with regular calls to customers to maintain contact and promote products and sales.

•         Resolve all customer queries timorously, efficiently, professionally and channel/escalate to correct person as required.

•         Assist with customer repair queries as and when required.

 

2.       Stock  

•         Assist with stock management as and when required.

•         Alert management to potential stock out situations.

•         Assist with ordering/transferring stock and booking stock into the system (Branches)

 

3.       Administration

•         Assist sales representatives with pricing, quotations, and stock queries. Sales manager/sales representative must approve all special price requests.

•         Assist with new dealer applications. Always check with sales representative/sales manager before submitting.

•         Assist other departments as may be required and confirm task completion.

 

4.       Housekeeping  

•                Ensure office area is according to health and safety policy and procedures.

•                Responsible for ensuring world-class housekeeping standards. Everything in its place and always clean.



Requirements

•               Matric

•                Min 2 years sales experience will be an added advantage

•                Soft Skills required:

•                Interpersonal Skills

•                Negotiation Skills

•                Planning and Organizing

•                Able to work under pressure





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