Lead Software Asset Management

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Job Summary

• Develop, implement and lead an integrated asset management capability (people, processes and systems) that enables the organisation to optimise the provisioning, cost, quality and value of physical and virtual infrastructure and supports the delivery of scalable, resilient, efficient and effective technology products and services.

Key accountabilities

• Accountability: Asset Management Direction Setting and Transformation
• Work collaboratively across the business and leverage own expertise in Technology and IT Asset Management (trends, tools and practices) as well as provide insight and understanding of the commercial business requirements to define the future state vision for Asset Management
• Define, Identify / collate, manage and hold one stop shop accountability for the full asset management function to enable commercial decision making
• This includes having a thorough understanding and grasp of the end to end asset base asset base performance including but not limited to e.g:
• Asset types including their cost, numbers, nature etc. like hardware, software, network and communications infrastructure, servers and applications, mobile devices, telephony, facilities equipment etc.
• Asset types including key lifecycle data such as cost, quantities, role, environment, and lifecycle status
• Asset Events and critical data e.g. upgrades, change plans, issue resolution, SLA’s / OLA’s, asset performance etc.
• Positively contribute to the development of the Group Infrastructure Operations Strategy Operational plans and target setting process
• Take accountability for fully understanding the technology roadmaps and plans across the business and translating these into implications for Asset Management and ensuring integration (e.g. emerging technologies, new equipment requirements, decommissioning, virtual asset management etc.)
• Leveraging the robust Asset Management framework with an understanding of the technology strategies across the business and lead the development of a transformational asset management strategy
• Refine, solidify and cascade the asset management vision and strategy across the business and technology teams and ensure alignment to business and customer objectives (short, medium and long term)
• Translate the outcomes of various relationship management and iterative business planning processes (with team and technology / business) into a defined operational plan for the function
• Facilitate the strategy and budgeting alignment and approval processes for the function
• Strengthen and evolve the partnership with the Technology and Business Leadership teams for maximum business impact and consistently communicate and manage business expectations to plan
• By doing this, create the conducive environment necessary to drive and implement an evolving asset management vision across the business
• Define and implement an asset management framework and associated capabilities to enable the defined strategy and operational plans. End state to include: e.g. technology and technology enablement, process improvement and automation, physical and virtual asset management / hybrid operations, role players and their defined responsibilities (e.g. outsourcing / vs. insourcing), performance measures, SLA’s, OLA’s etc.
• Leveraging the asset management data sets, take ownership for deeply understanding impact on the overall cost of tech and continuously improve this aligned to benchmark
• Develop, implement and continuously improve a leading practice asset management cost model for the organisation that compares favourably to industry benchmarks
• Take full accountability for achieving operational efficiency and effectiveness targets and objectives
• Analyse operational cost data, identify cost-saving efficiencies and influence the business to adopt these efficiencies across multiple service teams – taking care to balance decision making for optimal efficiency and effectiveness
• Assess the existing asset management capabilities and cost model against the required and develop and implement plans to solve for these (sustainably)
• Drive the alignment of internal and external teams, ways of working, etc for the successful delivery of asset management across the enterprise
• Craft a well-defined capability development and change plan for asset management and lead its successful execution
• Stay ahead of the curve on leading practice and identify opportunities for improvement
• Strategically and Operationally monitor the performance of asset management across the organization
• Leverage monitoring and performance data to ensure uninterrupted business operations, proactive issue identification and resolution; efficiency and effectiveness improvement across the value chain
• Accountability: Process Engineering and Asset Management Optimisation
• Clearly articulate and cascade the asset management strategy to the broader team and build capability to successfully deliver it
• Establish a leading practice process engineering capability to drive drive process improvements, simplification and increase automation/reduce work across function
• Work in collaboration with internal and external delivery teams to analyse requirements and capabilities, and leverage analysis to solve and optimise business problems with maximum automation (‘no touch’) and lean execution
• Leverage deep expertise in solution design and delivery (strong engineering background and experience) in order to deliver better service levels, faster execution and better customer experience
• Implement the above on an ongoing basis to ensure ongoing service evolution in line with Infrastructure and business strategic requirements
• Define leading practice asset management standards, guidelines, policies, procedures, processes and practices to drive transformed hybrid operations (physical / virtual) and drive their risk, governance and compliance
• Drive the asset management automation agenda and successfully lead its execution
• Collaborate across technology to define principles and practices for changes in physical and virtual asset management and associated responsibilities
• Take full accountability for the commercial impact, overall efficiency and effectiveness of asset management across the organization
• Define and drive key asset management metrics, KPI’s, SLA’s and their achievement e.g. working capital management, inventory management (retrievals, disposals, etc.), stock holding, stock damages / losses, total cost to serve, stock disposals, asset recovery
• Define, implement and take accountability for effective asset management controls ensuring all assets are adequately accounted for, controlled and recovered
• Ensure that ultimate user fulfilment can be provisioned and addressed with the minimum of user friction in the most automated and cost effective manner possible
• Accountability: Commercial Management and Impact
• Take full accountability for the successful, optimal, commercially viable and sustainable delivery across the organisation through viable pricing strategies and vendor managed service partnerships
• Develop, implement and manage processes for the identification and contracting / recontracting of managed services partners
• Define and manage the commercial viability, pricing and optimal total cost to serve of collective managed services agreements)
• Define and implement routines, processes and ways of working with Group procurement / sourcing for the optimal delivery of managed services
• Work collaboratively with Group procurement and technology leaders to lead the commercial contracting and vendor engagement processes with the asset management teams
• Strategically guide and advise the business on the most viable and optimal commercial contracting arrangements
• Ensure all managed services contracts and arrangements are translated into very specific
• SLA’s, OLA’s and cost to value objectives at a managed services partnership level across the business
• Hold one stop shop accountability for the commercial viability of all managed services agreements and future deal making across the function
• Establish successful routines and processes to ensure the ongoing alignment between the business, managed services team and the contracted partners in the delivery of services
• Ensure compliance with all Group procurement standards and frameworks
• Proactively and positively contribute to the Group Procurement standards, frameworks, processes and practices
• Apply the group risk, governance, compliance, regulatory frameworks and standards
• Hold one stop shop accountability for all risk related to asset management delivery and related business decision making / impacts
• Lead the input and reporting requirements / processes for all internal / external risk, regulatory, compliance and governance related process for managed services provision across the estate Implement knowledge and data management processes for the successful governance of asset management activity
• Accountability: People
• Set and Cascade strategic direction to the asset management team
• Drive a culture of continuous improvement and change across the function
• Proactively attract, recruit, develop, retain, reward and deploy a diverse resource base aligned to an ever evolving business / client environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management and measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Assume accountability for the right people in the right teams to deliver on our strategy (always)
• Leverage partnering and coaching expertise in all activity to drive improved technical service delivery to the organization
• Skills & Experience Required:
• Software license Management: 
• Manage software assets as they relate to the ITAM Life cycle
• Manage complex licensing models and consult on optimizing license usage 
• Evaluate licensing options (user vs. processor, on-prem vs. cloud) 
• Work closely with technology product owners responsible for software licensing contracts 
• Take part in negotiations of large complex software contracts 
• Data Analysis 
• Analyze large volumes of data relating to software entitlement, effectively communicate the information to business and finance for decision making purposes. 
• Have a general understanding of databases

Experience with Flexera or Similar Tools

• Demonstrated experience in working with Flexera or similar software asset management tools is highly advantageous.
• Familiarity with ServiceNow
• Prior experience with ServiceNow is a plus and will support effective integration and utilization within our systems.
• Data Analysis Skills
• Ability to extract, analyze, and interpret data to draw meaningful conclusions is beneficial.
• Software Asset Lifecycle Knowledge
• Familiarity with all stages of the software asset lifecycle, from acquisition to retirement, is advantageous.
• Understanding of SCCM, Intune, and JAMF
• Knowledge of SCCM, Intune, and JAMF software management solutions is preferred.
• Contract and Negotiation Skills
• Experience in contract management and negotiation will be an asset in managing vendor and partner relationships effectively.
• Leadership and Team Management Experience
• Exceptional team leadership skills and proven experience managing a team are essential for success in this role.
• Supports software asset management team development 
• Establish and maintain regular communication with leadership regarding license usage and best practices
   

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