Customer Service Officer
2 weeks ago
We are looking for a dedicated and personable Customer Service Officer to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries and concerns, and ensuring a positive customer experience.
TasksKey Responsibilities:
- Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Process orders, returns, and exchanges as needed.
- Maintain and update customer records and ensure accurate documentation of interactions.
- Collaborate with other departments to address customer needs and improve service.
- Handle customer feedback and suggest improvements to enhance service quality.
- Perform other administrative tasks related to customer service as required.
Requirements:
- Grade 12 (Matric) or equivalent, with a qualification in customer service, communications, or a related field (advantageous).
- Proven experience in a customer service or similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to handle difficult situations with tact and empathy.
- Proficiency in MS Office (Word, Excel) and customer service software (e.g., CRM systems).
- Good organizational skills and attention to detail.
- Ability to work effectively in a team and independently.
What We Offer:
- Competitive salary.
- Flexible working hours.
- The opportunity to work remotely from anywhere.
- Professional development and growth opportunities.
- A supportive and inclusive company culture.
About Us
Fueling businesses with top talent, we go beyond just filling roles—we create connections that drive success .
Affinity Services is a leading staffing company dedicated to bridging the gap between exceptional talent and dynamic businesses. Founded on the principles of integrity, innovation, and excellence, we specialize in providing tailored staffing solutions that meet the unique needs of our clients across various industries.
Our team of experienced HR professionals works tirelessly to identify, attract, and place top-tier candidates in positions where they can thrive and contribute to organizational success. Whether you’re looking for temporary staffing, permanent placements, or specialized talent, Affinity Services is your trusted partner in finding the perfect fit.
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