Customer Success Analyst

1 month ago


Cape Town, South Africa Language Recruiters Full time

Customer Success Analyst (Dutch-Speaking) 

Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here 

Come aboard a  innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace sustainability. Dive into a purpose-driven company committed to driving towards a net-zero future. 

The Role: As a Customer Success Analyst fluent in Dutch, you'll play a pivotal role in ensuring the seamless operation of EV charging infrastructure. Your responsibilities will include: 

  • Vigilantly monitoring EV charging systems to uphold peak performance. 

  • Delivering top-tier technical support via calls, guiding depot personnel through remote troubleshooting. 

  • Conducting remote diagnostics and leveraging problem-solving skills to swiftly address issues. 

  • Collaborating with third-line support teams to tackle complex challenges. 

  • Coordinating reactive maintenance with service partners, overseeing on-site activities. 

  • Maintaining meticulous ticket management for accurate documentation. 

Skills & Experience: We're seeking candidates with the following qualifications: 

  • Fluency in Dutch (a must) 

  • A tertiary degree in a relevant field. 

  • Previous experience in technical support, preferably within engineering. 

  • A passion for technology and a knack for quick learning. 

  • Stellar communication, customer service, and interpersonal skills. 

  • Resourcefulness, creativity, and problem-solving prowess. 

  • Impeccable attention to detail and a drive for excellence. 

  • Familiarity with ticketing software like Zendesk, and monitoring platforms such as Grafana or Zabbix. 

Location: Immerse yourself in vibrant Cape Town, experiencing the best of both worlds with our hybrid work setup. 

Ready to Make an Impact? If you're prepared to join a company dedicated to making a difference, we want you on our team Apply now and be part of our mission to accelerate renewable energy adoption, steering towards a greener, more sustainable future. 

 





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