Customer Success Manager

2 months ago


Cape Town, South Africa Redherd Full time

Our client is a South African based security vendor with a global reach and customers in the highest spheres of technology and innovation. They provide real-time reporting on adversaries interacting with your networks or snooping around your infrastructure, allowing you to identify and defend against attacks. They are extremely vested in the global security community and contribute to the open-source community extensively.

They are looking for a **Customer** **Success** **Manager** who will be responsible for building and maintaining strong customer relationships, providing tailored solutions and support, and ensuring customer satisfaction and success by aligning their needs with the company's offerings and cybersecurity expertise.

**Key Responsibilities**:
- Establish and maintain strong
- **customer**
**relationships** as the main point of contact.-
Understand
- **customer**
**objectives** and provide customised solutions and support.-
Develop
- **strategic**
**account**
**plans** for customer retention, expansion, and upselling.-
Collaborate with
- **internal**
**teams** to align customer needs with company offerings.-
Conduct regular check-ins, identify risks, and provide timely resolution.-
Act as a
- **trusted**
**advisor**, offering guidance on best practices and
- **security**
**strategies**.-
Gather customer feedback to
- **influence**
**product**
**development**.-
Ensure smooth onboarding and successful implementation for new customers.-
Stay updated on
- **cybersecurity** trends and threats.-
Track and report on customer
- **success**
**metrics**.-
Contribute to improving customer success processes and tools.**Skills and Experience**:
- Proven experience in a
- **customer**
**success** or
- **account**
**management** role, preferably within the
- **cybersecurity**
**industry**.-
Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with customers.-
Deep understanding of
- **cybersecurity**
**concepts**, trends, and best practices.-
Ability to understand customer objectives and align them with the company's offerings and solutions.-
Strong business acumen and the ability to identify
- **upselling** and
- **cross**
- **selling** opportunities.-
Proactive and
- **results**
- **driven**
**mindset**, with the ability to take initiative and drive customer success.-
Exceptional organisational and time management skills to effectively manage multiple customer accounts.- **Analytical**
**mindset** with the ability to track and interpret customer success metrics.- A background in **Pre**-**Sales** is advantageous.

**Perks**:
- Full Medical Aid coverage including gap cover-
Profit shares-
Bonus: 13th cheque (possibility to discuss 3 x paycheques)-
Other multiple benefits



  • Cape Town, South Africa Afferent Software Full time

    **Role: Customer Success Manager**:We are looking for a detail-oriented Customer Success Manager who will be an essential strategic and implementation partner of sales and business development operations, supporting our customers at every stage of the buying process **Company Key Selling points** - We care about our customers and our team; we like to work...


  • Cape Town, Western Cape, South Africa Aerobotics Full time

    Customer Success Manager : Europe and LatamWe are looking for a Customer Success Manager : Europe and Latam to join our Customer Success Team in Cape Town.About AeroboticsOur mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and...


  • Cape Town, Western Cape, South Africa Redherd Full time

    Our client is a South African based security vendor with a global reach and customers in the highest spheres of technology and innovation. They provide real-time reporting on adversaries interacting with your networks or snooping around your infrastructure, allowing you to identify and defend against attacks. They are extremely vested in the global security...


  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    If you are business-minded with a customer-first attitude, are committed to building long-term, trusted relationships with customers and team members, and have B2B experience in enterprise software industry then Electrum's customer success manager role will be perfect for you. You will nurture customer loyalty and guide customers to realise success from our...


  • Cape Town, South Africa Vera Solutions Full time

    Location: Cape Town - Base Salary: R683,000 per year - Check out our values-driven benefits below! - Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater...


  • Cape Town, South Africa Electrum Payments Full time

    Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. - We hire the best of the best and we...


  • Cape Town, South Africa CM.com Full time

    All tech stuff, but we believe people make the difference. And that is exactly what our bright bunch of ambitious caring colleagues do. Every day. Together. Entrepreneurial people are the beating heart of our club. And this way, we can take on any challenge that comes our way. Our credo has been the same since the beginning in 1999: “Do what you like, do...


  • Cape Town, South Africa Impact.com Full time

    **Our Company**: Are you a natural relationship builder? Do you have a passion for MarTech and are excited at the opportunity to strategize, build and promote next-level Advocacy programs? Do you have a background in marketing and want to make a change to be more customer facing? We think this could be the opportunity for you! In this role you will take...


  • Cape Town, South Africa HANGAR49.com Full time

    The Hangar49 team is looking for a Customer Success Manager who is a natural people person and excellent at building and nurturing client relationships. The Customer Success Manager will be responsible for owning the client lifecycle from onboarding of new clients as well as managing and growing client relationships. The customer success manager is...


  • Cape Town, Western Cape, South Africa CM Full time

    All tech stuff, but we believe people make the difference. And that is exactly what our bright bunch of ambitious caring colleagues do. Every day. Together. Entrepreneurial people are the beating heart of our club. And this way, we can take on any challenge that comes our way.Our credo has been the same since the beginning in 1999: "Do what you like, do what...


  • Cape Town, South Africa Electrum Payments Full time

    Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we...


  • Cape Town, South Africa Electrum Payments Full time

    Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we...


  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we offer...


  • Cape Town, South Africa Fiskal Finance Full time

    As a Customer Success Manager, you will be working closely with clients to build sustainable and long lasting relationships, with an exceptional customer experience, ensuring that we meet our service level agreements and be the glue between clients and technical team members. This position offers a unique opportunity for Customer Success Managers to expand...


  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. We hire the best of the best and we offer...


  • Cape Town, Western Cape, South Africa KnowBe4 Full time

    About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...


  • Cape Town, Western Cape, South Africa Graylink Full time

    Job Advert Summary:At graylink, our main focus is on ensuring the success of our clients. We are currently on the lookout for a Customer Success Manager to become a part of our team in Cape Town.You will be responsible for overseeing a global portfolio of medium to large-sized clients and assisting them in achieving superior recruitment outcomes with the...


  • Cape Town, Western Cape, South Africa Impact Full time

    Our Company:Are you a natural relationship builder? Do you have a passion for MarTech and are excited at the opportunity to strategize, build and promote next-level Advocacy programs? Do you have a background in marketing and want to make a change to be more customer facing? We think this could be the opportunity for youIn this role you will take your...


  • Cape Town, Western Cape, South Africa Fiskal Finance Full time

    As a Customer Success Manager, you will be working closely with clients to build sustainable and long lasting relationships, with an exceptional customer experience, ensuring that we meet our service level agreements and be the glue between clients and technical team members. This position offers a unique opportunity for Customer Success Managers to expand...


  • Cape Town, Western Cape, South Africa HANGAR49 Full time

    The Hangar49 team is looking for a Customer Success Manager who is a natural people person and excellent at building and nurturing client relationships. The Customer Success Manager will be responsible for owning the client lifecycle from onboarding of new clients as well as managing and growing client relationships. The customer success manager is...