Customer Success Analyst

2 weeks ago


Cape Town, South Africa Language Recruiters Full time

**Customer Success Analyst (Dutch-Speaking)**

Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here

Come aboard a innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace sustainability. Dive into a purpose-driven company committed to driving towards a net-zero future.

**The Role**: As a Customer Success Analyst fluent in Dutch, you’ll play a pivotal role in ensuring the seamless operation of EV charging infrastructure. Your responsibilities will include:

- Vigilantly monitoring EV charging systems to uphold peak performance.
- Delivering top-tier technical support via calls, guiding depot personnel through remote troubleshooting.
- Conducting remote diagnostics and leveraging problem-solving skills to swiftly address issues.
- Collaborating with third-line support teams to tackle complex challenges.
- Coordinating reactive maintenance with service partners, overseeing on-site activities.
- Maintaining meticulous ticket management for accurate documentation.
- Fluency in Dutch (a must)
- A tertiary degree in a relevant field.
- Previous experience in technical support, preferably within engineering.
- A passion for technology and a knack for quick learning.
- Stellar communication, customer service, and interpersonal skills.
- Resourcefulness, creativity, and problem-solving prowess.
- Impeccable attention to detail and a drive for excellence.
- Familiarity with ticketing software like Zendesk, and monitoring platforms such as Grafana or Zabbix.

**Location**:Immerse yourself in vibrant Cape Town, experiencing the best of both worlds with our hybrid work setup.



  • Cape Town, South Africa The Vocation Station Full time

    **Customer Success Representative** **_ **_We do have a great company culture with a hybrid / remote work policy_** - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present monthly reports to them,...


  • Cape Town, South Africa Vera Solutions Full time

    Location: Cape Town - Base Salary: R683,000 per year - Check out our values-driven benefits below! - Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater...


  • Cape Town, South Africa Electrum Payments Full time

    Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. - We hire the best of the best and we...


  • Cape Town, South Africa Canonical - Jobs Full time

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...

  • Customer Success Associate

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa dLocal Full time

    Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...


  • Cape Town, South Africa Mobiz Full time

    **About the Company** Mobiz enables businesses to easily create instantly meaningful moments with their customers and significantly drive conversion rates in their organisations. We do this by providing Enterprise and SMB clients with a SMS platform to create and design hyper-personalised landing pages and distribute these landing pages via text...

  • Customer Success Manager

    Found in: beBee jobs ZA - 1 week ago


    Cape Town, Western Cape, South Africa Impact Full time

    Impact's job vacancy, Career and RecruitmentJob title : Customer Success Manager (Affiliate & Influencer) jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 22, 2024Quick Recommended LinksJobs by LocationJob by industries What You'll Do:Delivering world-class support to our top clients.Maintain a balanced proactive/reactive relationship...

  • Portuguese Customer Success

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Conexus Africa Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...


  • Cape Town, South Africa Vera Solutions Full time

    Location: Cape Town - Base Salary: R854,900 per year - Check out our values-driven benefits below! - Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater...


  • Cape Town, South Africa Hewlett Packard Enterprise Full time

    Customer success Internship This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the...


  • Cape Town, South Africa Token Metrics Full time

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...


  • Stellenbosch, Western Cape, South Africa Finovate Full time

    Our client is looking for **Customer Success Manager** to join their team in **Stellenbosch,** Western Cape. **About the role**: During the onboarding phase of the client journey, the CSM is responsible for the effective handover from sales, understanding the customer’s contract with the company, their business challenges and scope of implementation. The...


  • Cape Town, South Africa Initiate international Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in **Cape Town** as a Portuguese Customer Success Agent (Sportsbook) **Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...


  • Cape Town, South Africa Mimecast Full time

    Senior Customer Success Manager - The legends in customer success.- This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services. You’ll look after a portfolio of mid-sized customers and look after their experience - both reactively and proactively.- Day to day you’ll put in place...

  • Customer Success Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Parvana Full time

    About our client: Our client, with 15+ years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work options, as well as generous leave policies....


  • Cape Town, South Africa Token Metrics Full time

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...


  • Cape Town, South Africa emerchantpay Full time

    emerchantpay is a leading online, mobile, and POS payment service provider with offices in 17 countries around the world. We help merchants of all sizes and sectors to accept payments via multiple customer touchpoints. Designed to increase conversion, our offering includes robust payment processing technology, coupled with popular alternative payment...


  • Cape Town, South Africa KnowBe4 Full time

    **About KnowBe4** KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Initiate International Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...