Customer Success Associate

2 weeks ago


Cape Town, South Africa Meltwater Group Full time

**Description**

**What You’ll Do**

Our Customer Success Associate will collect and evaluate information available publicly using Meltwater’s proprietary software technology. Using this information, the Customer Success Associate will collate key insights which inform our B2B clients’ decision-making across a range of industries including government, education, retail, banking and others. This individual should be clued up on current events, have a strong understanding of online, traditional and social media, be a team player, and be excited to learn about a variety of industries.

The Customer Success Analyst will also be assisting in the research, identification, and qualification of sales opportunities within the existing customer portfolio, as well as ensuring Premium customers are effectively adopting and using the services in their subscriptions.
- Support in the scoping of various client projects.
- Translate customers’ requirements into various deliverables.
- Assist with both quantitative and qualitative deliverables.
- Track projects and deadlines to ensure timely delivery of client reports.
- Conduct research on existing clients to identify adoption and growth opportunities
- Prospect and qualify potential adoption and growth opportunities
- Conduct training for new users of Key Accounts

**What You’ll Bring**
- Bachelor's Degree or relevant previous work experience
- 1-3 years of experience in a sales, agency, or analytical role
- Proficient in Microsoft, and Google suite of document management software (PPT, Excel, Slides, Word, Docs, etc)
- Excellent writing skills, with knowledge of both qualitative and quantitative reporting
- Ability to think critically - look at numbers, trends, and data and draw conclusions based on the findings
- A meticulous eye for detail, ensuring data quality & precision
- Excellent communication and presentation skills, both written and verbal
- A team player, a customer-first attitude
- A desire for personal growth and development
- Keen interest in current affairs, mainstream media and social media
- Comfort in working independently

**What We Will Give You**
- Competitive compensation
- Comprehensive-time off & generous leave policies
- Collaborative, transparent and fun-loving office culture
- Accelerated professional development and growth programs



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