Travel Sales Support

1 month ago

Cape Town, South Africa ABC Worldwide Full time
Our client is one of East Africa’s long-standing safari companies. They are looking to employ an Agent Sales Consultant to join their dynamic team. The lucky candidate will be responsible for safari sales and reservations. This is an office-based vacancy.

POSITION OVERVIEW
This position is purely an administrative function within the Sales Department and includes responsibilities that support the Sales Team.

RESPONSIBILITIES & DUTIES
  • Manage the full administrative function of the Sales Team which includes:
  • Cross-checking of confirmed
  • Reconfirmation of all bookings
  • Liaise with the Finance Team on invoice payments
  • Liaise with Safari & Camp Operations
  • Identify problems on a file and immediately notify the Sales Consultant and when applicable, the Line Manager
  • Any other administrative tasks as may from time to time be directed by the Line Manager
  • Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the administrative process
  • Always provide proactive support to colleagues but especially during peak or leave times
  • Strong support to the team to ensure we reach our departmental target
  • Following and adhering to all sales procedures as set out in the operating manuals
  • Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of 3rd party suppliers), and the countries in which we operate
  • Use systems to their maximum potential and plan an active role in helping to improve where possible
  • Always look for ways to support and assist the Sales Team and plan an active role in increasing their performance.

REQUIREMENTS & QUALIFICATIONS
  • Interest in the safari industry
  • Working knowledge and understanding of the safari industry is preferred
  • Strong administration and organizational skills
  • Meticulous attention to detail
  • Good communication skills, a service delivery mindset and a strong customer service focus
  • Must work well under pressure
  • Proactive mindset and can-do attitude
  • Ability to work independently as well as within a broader team setup
  • Energetic and eager to learn
  • Must be computer literate and able to use email / MS Word / MS Excel
  • Certificate / Diploma / Degree in Travel

REQUIRED WORK PRACTICES
  • Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
  • As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
  • The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
  • When staff events happen within working hours, it will be compulsory to attend

CONDITIONS AND HOURS OF WORK
  • You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 – 17h00 with some flexibility
  • Overtime may be required during peak periods
  • You may be required to work alternative South African public holidays for which you may be compensated with time off in lieu

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