Travel Support Specialist Global

2 weeks ago


Cape Town, South Africa Ten Group Full time

**Overview**

As an expert in the travel market you will use your knowledge, experience and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Global Travel Strategy/Proposition. You will provide support to our regional travel teams with complex requests including, but not limited to, ticket issuing, reissuing, cancellations, refunds and exchanges, along with supporting our Commercial and Finance teams with ensuring accurate booking data is stored in our back-office systems. Your exceptional comprehension of the GDS booking technology and passion for travel, will help to drive supplier revenue results through utilizing relationships and/or contracts to achieve peak performance within Travel.

**Reasonable Accommodations Statement**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

**Who We Are**

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

**Essential Duties and Responsibilities:
**Systems**
- Amadeus [in all regions where we have GDS in place]
- Travel Back-Office System
- CRM [Ten Maid]
- Travel Portals / Systems as required [i.e. eGlobalFares]

**Support**
- First line of support for Global Disaster Recovery
- Part of the core global 24/7 coverage for Travel Operations as a Travel Support Specialist
- Assist & coach Lifestyle Managers to help develop their GDS skills
- Assist & support Lifestyle Managers to identify the right schedules/fares for flight bookings
- Support Team Managers carry out monthly Quality Assessment of Travel Lifestyle Managers
- Create new vendors in our back-office system as required
- Assist with out of hours product support for the online platform [password resets/queries]
- Resolve member queries to navigate the online platform to book travel components
- Manage staff travel requests for employees globally

**Fares & Ticketing**
- Quality check of all PNRs
- Ticket flight reservations for Lifestyle Managers in required markets within agreed SLAs
- Action and support flight changes, reissues, cancellations and revalidations within agreed SLAs
- Process refunds for reservations booked and issued through our IATA(s)
- Create confirmations in our travel back office system for travel bookings Amadeus Queues
- Manage queues daily in Amadeus; action and/or allocate per regional requirements
- Liaise with Lifestyle Managers regarding schedule/equipment changes Finance / Supplier Revenue
- Manage and seek resolution for any ADMs/ACMs received from airlines for reservations booked and issued through our IATA(s)
- Support and manage ARC and BSP reconciliation
- Assist creating Single Use Credit Cards for Staff Travel and Surprise & Delight requests
- Support payment reconciliation & commission log; including balance/collection reports
- Track and monitor the Travel & Expense Forecast for Staff Travel Requests; support with keeping under the global fiscal year budget

**Requirements**:
**Behavioral Expectations**:
As a Travel Support Specialist, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented and supportive attitude, and setting high standards for yourself.

**Education/Experience**

**Tens Online Platform ce**:

- Degree level education or equivalent industry experience
- Minimum of 2 years of GDS experience booking Domestic & International Flights including Published and NetFares; Amadeus preferred
- Knowledge of Travel industry regulations and operating licenses
- Experience working with IATA, BSP and ARC
- Well-travelled with a good international understanding of different destinations
- Excellent research skills
- Comprehensive knowledge of Office Word, MS Outlook Knowledge, Skills and Behaviors:
**Knowledge, Skills and Behaviors**:

- Fluent in English, both written and spoken
- Ability to be able to perform work accurately and thoroughly independently
- Pas



  • Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Luxury Travel Specialist (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Dutch Speaking Luxury Travel Specialist (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...

  • German Speaking

    7 days ago


    Cape Town, South Africa HR SUPPORT Full time

    **Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....

  • Destination Specialist

    13 hours ago


    Cape Town, South Africa Black Pen Recruitment Full time

    **Destination Specialist - Cape Town (Travel)** Our client is a destination specialist for Southern Africa. They create tailor-made itineraries for fit, group & mice travelers.They manage all manner of ground handling and logistics, from touch down to departure. Their offices are in Cape Town, South Africa and Windhoek, Namibia. **Job Type**: Full Time...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Destination & MICE Specialist (Travel)** Our client is a destination specialist for Southern Africa. They create tailor-made itineraries for fit, group & mice travellers.They manage all manner of ground handling and logistics, from touch down to departure. Their offices are in Cape Town, South Africa and Windhoek, Namibia. **Job Type**: Full Time |...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Operation Support (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22 strong...


  • Cape Town, South Africa Dentons Full time

    The **Global Technology Learning Specialist** holds a central position within our global business technology team, spearheading efforts to enhance the technical proficiency and operational efficiency of our workforce. Reporting directly to the Global Senior Manager, Service Delivery and Operations, and closely collaborating with the GBT teams and VMAs. This...


  • Cape Town, South Africa Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...


  • Cape Town, South Africa Novus Holdings Full time

    **Job Desciption**: Novus Print is currently seeking to appoint an Information Technology Support Specialist who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems of Novus Print. **Key Duties and Responsibilities**: - Provide coverage and support for Endpoint...

  • Esg Specialist

    7 days ago


    Cape Town, South Africa CA Global Headhunters Full time

    ESG Specialist (Sustainability Reporting / ESG Assurance / Finance Sector) - Cape Town, South Africa **Reference Number**: MTLC01 Our client, a leading African investment company that focuses on ESG (Environmental, Social, and Governance) principles, is currently seeking an ESG Specialist. This role entails utilizing the ESG framework to assess the...


  • Cape Town, South Africa Engineuity Global Full time

    **Debt Collector (Accounts Receivable / Collections Specialist) at Engineuity Global** **About Engineuity Global**: Join the vibrant team at Engineuity Global, a premier BPO Outsource Centre based in Cape Town, South Africa. We are currently seeking a Debt Collector who is diligent, detail-oriented, and adept at managing multiple accounts in a fast-paced,...


  • Cape Town, South Africa Language Recruiters Full time

    Your key **job** responsibilities as the **Polish speaking Passenger Support Specialist** in **Cape Town, South Africa** will include: - Serve as a friendly and knowledgeable point of contact for **Polish** speaking passengers, assisting them with their travel-related inquiries, concerns, and requests - Provide information about travel itineraries, flight...


  • Cape Town, South Africa Language Recruiters Full time

    Your key **job** responsibilities as the **Czech speaking Passenger Support Specialist** in **Cape Town, South Africa** will include: - Serve as a friendly and knowledgeable point of contact for **Czech **speaking passengers, assisting them with their travel-related inquiries, concerns, and requests - Provide information about travel itineraries, flight...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further - we’re searching for a vibrant and enthusiastic **German speaking Customer Service Support Specialist **to join this team in **Cape Town, South Africa**. Ready to embark on an adventure? Don’t miss this **job** opportunity to...


  • Cape Town, South Africa HR Support Full time

    **Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Travel Consultant (Travel/Lifestyle)** Our client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. With 22 strong...


  • Cape Town, South Africa Europe Express Full time

    **Want to join a global travel business? We have an exciting opportunity for you to join us as an Operations Specialist working with Europe Express and YMT Vacations, who are experts in providing custom independent and group travel for North American travellers throughout Europe!** Together, Europe Express and YMT Vacations are a $100 million+ revenue...


  • Cape Town, South Africa Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **The Stryker **C**linical Support...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Team Travel Manager (Travel/Leisure)** Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22...


  • Cape Town, South Africa Viv Gordon Placements Full time

    We have an ace opportunity for a first-rate, Mid-weight Brand Specialist to join the in-house Marketing team at a funky global youth culture FMCG Brand’s Cape Town HQ. The Brand Specialist works closely with the Head of Brand Marketing on understanding and gathering consumer insights and market research, specifically what drives top-of-mind awareness,...