Manager: Configuration Management

4 weeks ago

Centurion, South Africa BCXP Full time

BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

Business Unit, Department, ReportingDivisionOperateDepartmentService Management - Service Excellence and QualityReport toSenior Manager: Quality and ConfigurationSpan of control5 - 10

 

Core Description

As a Manager of Configuration Management, your role encompasses overseeing and implementing the processes and tools necessary to manage and control changes to IT systems, software, and hardware configurations within an organization.   The successful person will further ensure all team members are on track with Configuration tasks and client deliverables, regarding Configuration Management deliverables and ensure all Configuration Management procedures and processes are documented and in central storage, also for client specific procedures.

 

Key Deliverables / Primary Functions
  • Control Configuration Management policies, processes, procedures, and standards.
  • Ensure development and maintaining the Configuration Management process in alignment with BCX’s standards.
  • Manage and review the efficiency and effectiveness of the Configuration Management process to ensure the alignment to BCX’s standards.
  • Produce management information in alignment with BCX’s policies and procedures.
  • Provide effective reporting for the ITIL discipline (Configuration Management) in BCX and clients to maintain and improve the processes implemented.
  • Create and manage the Configuration Management plan, principles and processes and their implementation, which includes CI registration procedures, access controls and privileges.
  • Ensure that the correct roles and responsibilities of relevant parties are defined in the Configuration Management plans and procedures.
  • Propose and agree with, Configuration Items (CI’s) to be uniquely identified with naming conventions.
  • Ensure that all staff comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases, and templates.
     
Core Functional Skills & Knowledge
  • People skills
  • ITIL Fundamentals
  • Statistical Techniques
  • Reporting
  • Business Writing
  • Time & Priority Management
  • Data manipulation skills
  • Broad technical exposure & knowledge of Enterprise IT across SAP
  • Linux and Wintel systems (virtualized server environments and complex, leveraged networks)
  • Excellent Technical Understanding of Service Components and Technology Utilised
  • Facilitation Skills
  • Microsoft Office Product Suite
  • Strong Understanding of The Service Support Environment
Core Behavioural Competencies1. Job Match2. Developing and implementing account plan or strategy3. Meeting customer expectations4. People / Team Leadership5. Decision Making6. Communication and ImpactMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information TechnologyOR NQF 4: Grade 12Additional Qualification preferred or advantageExperience

5 years’ experience

OR

Grade 12 & 7 years’ experience

CertificationsITIL 4 Foundation preferredOptional ITIL V3 Practitioner: Service TransitionITIL Expert an AdvantageProfessional Memberships in Relevant IndustryLevel of Engagement & Span of Control

Internal stakeholders

Special Requirements/ Employment ConditionWorkplace/Physical RequirementsHybrid Remote Worker

BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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