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Short Term Rental Controller M/F

3 months ago

Germiston, South Africa CFAO Full time

Job details

Profile

Technical & Services - Parts and / or Services

Position title

Short Term Rental Controller M/F

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

Summary Statement:

The purpose of this position is to ensure general administrative duties for the branch as a whole is carried out accurately and timeously, to perform the short term rental controller function and to assist the rental manager to ensure best management practices are followed in all areas of responsibilities, meeting key performance criteria and service delivery objectives, procedures and actions, promoting a customer oriented service and to implement and uphold actions in line with company strategic vision.

Profile

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

Ensuring that STR achieves the predetermined targets / budget
Overall responsibility to ensure quality of customer interaction and service (drive customer service excellence, ensure good communication with customer, developing and fostering partnerships with and tailor-made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed)
Telesales and maintenance of records / quotes register/ prospects
Weekly and monthly reporting of stock count and utilization
Prepare and complete refinance and defleet documentation
Full responsibility to reserve, arrange delivery and collection of and manage overall control of short-term fleet units; responsible to schedule, plan and allocate trips daily; responsible for all invoicing pertaining to transport
Full responsibility to ensure all documentation for the delivery of a forklift is accurate, complete and properly authorized (e.g., credit applications, signed contracts from clients, terms and conditions, customer orders etc.)
Invoicing of daily, weekly and monthly rental including excess hours
Liaise with debtors regarding accounts for new and existing customers
Ensure machines at customer have valid load test certificates
Responsible for communication with workshop re. preparation of machines prior to delivery (Load test, Service, attachments, chargers etc.)
Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers; foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
General assistance to manager as and when required 

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

Grade 12 / Matric + minimum of 3 years relevant experience
Advanced / Expert Computer literacy in MS Outlook, Word, and Excel
Understanding and working knowledge of Kerridge system – must be able to load information and draw reports
Knowledge requirements:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of quality control processes, costs, and other techniques for maximizing the effective storage and distribution of products (equipment and parts)