1st Line Audit Support

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa WNS Global Services Full time
Job Description

To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)

Key Responsibilities:

  • Conducting manual audit, validate questionable entries & edit transaction log.
  • Require to attend/make a call to validate.
  • Ensure quick, efficient and accurate turnaround
  • Ensure all actions comply with all data protection legislations
  • Email and Text Templates can be created to address each potential scenario
  • Once a transaction is logged, it will count towards transaction target
  • Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging.ditional information

Qualifications
  • 6 -12 months experience with BPM/Customer Service/Back Office Operations
  • Good communication skills (verbal and written) - English
  • Understands how one's work relates to or coordinates with the work of others within the team
  • Ability to complete multi-step assignments
  • Basic computer skills

Additional Information
  • Working Hours:

  • US Working hour between – 2pm – 12am. (Rotational shifts)
  • Night shift Allowance dependent on shift rotations.
  • Transport for every shift starting /ending after 7PM.

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