2nd Line Support

Key purpose of the role This role is to address all day-to-day IT-related issues and manage IT support by 3rd party service providers. Key outputs/accountability Provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of employee service. Assist with 1st line technical support queries for when the work load when...

**About us** We are professional, agile and innovative. - This role will be remote initially and hybrid at a later date._ **Responsibilities**: Providing 2nd Line support to a large client base (SME). Being able to act as a skilled point of escalation is key. An MSP background is preferred. For this role it is vital that English language skills, both...

Responsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile

Responsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure &...

**Duties and Responsibilities** - Perform monitoring of systems and fix potential issues or escalate where required. - Be able to perform 2nd/3rd line hosting queries and troubleshooting. - Can troubleshoot server hardware and OS software related issues. - Know how to troubleshoot basic RAID (1,5,10) - Can Perform Backup + restore of systems from Backups...

Job Description1st and 2nd Line Mobile Communication Support:Create and deploy images for all mobile devices.Provide ongoing maintenance support for hardware and software.Creatively resolve issues related to mobile communications.Handle email-related inquiries.Offer 1st and 2nd line assistance as required.Ensure prompt response to calls and escalate when...

1st and 2nd Line Mobile Communication Support:Create and deploy images for all mobile devices.Provide ongoing maintenance support for hardware and software.Creatively resolve issues related to mobile communications.Handle email-related inquiries.Offer 1st and 2nd line assistance as required.Ensure prompt response to calls and escalate when necessary.1st and...

Job Description 1st and 2nd Line Mobile Communication Support: Create and deploy images for all mobile devices. Provide ongoing maintenance support for hardwareand software. Creatively resolve issues related to mobile communications. Handle email-related inquiries. Offer 1st and 2nd line assistance as required. Ensure prompt response to...

@Uptime provide white label IT Support, Helpdesk and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading US based MSP who will support the successful candidate in increasing their technical knowledge.This role will initially be 3pm - 12am (SAST) Monday to Friday - once embedded...

@Uptime provide white label IT Support, Helpdesk and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading US based MSP who will support the successful candidate in increasing their technical knowledge.This role will initially be 3pm - 12am (SAST) Monday to Friday - once embedded...

**Reference Number**: DSITOM Our client in the food processing space is seeking to employ a IT Operations Manager that will be oversee the smooth running of IT Infrastructure, Operations, Applications and Security and ensuring users get maximum benefits from established Global Standards while providing 2nd Line Infrastructure Support, with a strong emphasis...

Duties and ResponsibilitiesPerform monitoring of systems and fix potential issues or escalate where required.Be able to perform 2nd/3rd line hosting queries and troubleshooting.Can troubleshoot server hardware and OS software related issues.Know how to troubleshoot basic RAID (1,5,10)Can Perform Backup + restore of systems from Backups where required.Be the...

**Job Description**: **Reference Number: DSITOM** Our client in the food processing space is seeking to employ a IT Operations Manager that will be oversee the smooth running of IT Infrastructure, Operations, Applications and Security and ensuring users get maximum benefits from established Global Standards while providing 2nd Line Infrastructure Support,...

1st Line IT Support Engineer (JB4356)Cape Town, Western CapeHybrid or RemoteR18 - 24 000 per month, CTCPermanentThis fast-growing digital transformation and managed solutions company provides a full suite of solutions to UK clients, including on-premises, hybrid and cloud hosting, Azure migration services, Microsoft product development, application support,...

**Key Responsibilities** - Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service - Ensure customer call backs to provide an update on the progress of the query - Ensure first call resolution on customer queries - Strive for excellence with every interaction **Minimum Requirements** - Passion for customer...

**XCEL Human Capability & Talent Solutions** **Personal Lines Underwriter** **(Johannesburg & Cape Town)** Our client, a leading and established Insurance Broker with offices nationally, is currently recruiting for Personal Lines Underwriters in Johannesburg and Cape Town. Our client offers an entrepreneurial, young and vibey work environment with...

We are looking for an IT Administrator to join our team in Cape Town. The role will include remote support and joint working with the project or specialist teams. The Associate Engineer is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist...

Job DescriptionWe are looking for a Technical Recruiter to join our team and help us grow our IT teams.Technical Recruiter responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our...

**ABOUT THE COMPANY**: iStore - The home of everything Apple, iStore is Africa’s largest Apple Premium Reseller. With a retail footprint of more than 31 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. **ABOUT THE...

LINE MANAGER – SA STEELWORKSAIRPORT INDUSTRIA – CAPE TOWNSA Steelworks has a position for a qualified, committed, hardworking and motivated Line Manager at our SA Steelworks plant in Cape Town. (SHIFT POSITION) Responsibilities will include, but are not limited toManage Rolling Mill team to achieve set production targets within stipulated standardsMust...