Current jobs related to Merchant Support Officer - Cape Town - Tower Group

  • Merchant Support Associate

    4 months ago

    Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...

  • Merchant Support Associate In-store

    4 months ago

    Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...

  • Director of Merchant Operations

    3 months ago

    Cape Town, South Africa Peach Payments Full time

    **ABOUT US** Peach Payments is a fast-growing African payment solution provider (PSP) that makes online commerce and digital payment acceptance easier and more accessible across Mauritius, Kenya and South Africa. The company provides direct settlements in all three countries, as well as aggregated payment services in South Africa. The company works with...

  • Merchant Support Analyst

    3 months ago

    Cape Town, South Africa BVNK Full time

    **BVNK**: **Merchant Support Analyst**: **About us**: BVNK was founded to fill an important gap in the cryptocurrency market. The growth of the crypto market has almost entirely been driven by retail investors and only recently have institutional investors come to the table, however this has led to a huge gap in the market where solutions are designed for...

  • Office Administrator

    14 hours ago

    Cape Town, Western Cape, South Africa CA Support Full time

    CA Support is seeking a highly skilled Office Manager/Bookkeeper to join our team. The ideal candidate will have a strong background in accounting and bookkeeping, with experience in preparing VAT reconciliations and returns, handling statutory returns, and completing income tax returns for individuals. Additionally, the successful candidate will have...

  • Sales Support Representative

    3 months ago

    Cape Town, South Africa PayU Full time

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...

  • Back Office Support Analyst

    5 months ago

    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is looking for a Back Office Support Analyst to join their team. The primary purpose of the role is operational support of the production Back-Office environments, ensuring continuous monitoring and improvement of Back-Office processes and functions including preventative and proactive measures to enable system stability, reconciliation, and...

  • Legal & Compliance Support Coordinator

    3 months ago

    Cape Town, South Africa Peach Payments Full time

    Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favourite food delivery services,...

  • Support Engineer

    2 weeks ago

    Cape Town, South Africa VHRS Full time

    The Company: Precium Role Name: Support Engineer Location: Cape Town Role specifics: Permanent position - subject to probation period Role summary Join us to ensure we support enterprise merchants at scale in a way that sets us apart. We’re looking for an experienced, organised and, technically-astute individual to assist us in providing excellent...

  • Operations Specialist Finance Support

    4 months ago

    Cape Town, South Africa Peach Payments Full time

    **Peach Payments** Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...

  • HRd Facilitator

    3 months ago

    Cape Town, South Africa Truworths Full time

    Truworths International Group is one of the leading retailers in Africa with 795 mainly Truworths and Identity stores, together with 81 Office stores and concessions in the UK and the Republic of Ireland. Truworths is synonymous with superior quality, aspirational fashion and has a portfolio of some of South Africa’s most desired apparel brands, most of...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at VHRS. As a key member of our Payment Operations team, you will be responsible for providing exceptional technical support to our customers, ensuring timely and satisfactory outcomes in line with internal and external SLAs.Key ResponsibilitiesManage...

  • System Administration Assistant

    3 months ago

    Cape Town, South Africa Truworths Full time

    The successful individual will be responsible for system administration and support of various merchant systems, which also covers Ticketing and the Supplier Portal. One on one training of users also forms part of this role **Key Responsibilities**: - System administration and support of various merchant systems - One on one training - Updating Excel...

  • IT Sales Support Administrator

    4 months ago

    Cape Town, South Africa FROGG Recruitment Full time

    **SaaS Sales Support Administrator Bellville Cape town** Our Payment software SaaS client in Bellville is looking for an experienced sales Support Administrator with 3 years plus experience coming from a technology SaaS environment with IT support experience **Salary Negotiable** **Job Requirements** Assisting in receiving incoming calls for new sales...

  • Product Marketing Manager

    3 months ago

    Cape Town, South Africa Peach Payments Full time

    Peach Payments is a fast-growing Pan-African PSP that makes onlinecommerce and digital payment acceptance easier and more accessible allacross Africa. We work with small and large sellers to provide acomplete toolkit to accept, manage and disburse payments through web andmobile. Our merchant partners include yourneighbour’s side-hustle e-commerce store,...

  • Regulatory Affairs Officer

    3 months ago

    Cape Town, South Africa dLocal Full time

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...

  • Grade a Armed Inspector/manager/tactical Officer

    3 weeks ago

    Cape Town, South Africa Empire Support Full time

    **POST: SENIOR INSPECTOR/JUNIOR MANAGER** PSIRA registered Grade A. Firearm Pistol Competency Business Purposes Valid SA Drivers License Computer Literate Experience as a Senior Response Officer/Tactical Officer/Management Role contactable references Pay: R10 000,00 - R20 000,00 per month **Experience**: - Senior Inpector/Management: 2 years...

  • Merchant Assistant

    3 months ago

    Cape Town, South Africa Truworths Full time

    At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make...

  • Sales Consultants

    5 months ago

    Cape Town, South Africa Mobi Train Full time

    **Requirements**: - Matric/higher level education - Excellent presentation skills/negotiating skills - Tech savvy - Sales experience - Strong networking skills - Contactable references - Clear criminal record - Not office based **Responsibilities**: - Cold calling and door-to-door sales - Process order, quotes - Ensure merchants are properly onboarded -...

  • Customer Support Team Lead

    4 months ago

    Cape Town, South Africa Yoco Full time

    **Who we are**: Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets,...

Merchant Support Officer

4 months ago

Cape Town, South Africa Tower Group Full time

Our Client is seeking a Merchant Support Officer (Portuguese Speaking).

The job scope covers online and POS support and spans Card and QR payments, and various software applications such as airtime & electricity sales. 

As a Support Officer your client engagement will start with supporting new and existing merchants, training them in using android point-of-sale devices with the specific software loaded on them. In addition, you will be exposed to various online solutions and payment rails. 

You will field queries from your merchants via VoIP phone, WhatsApp and email. Queries will range in complexity from simple “how-to” questions to over-the-air troubleshooting using our Terminal Management and other systems to resolve the issues. A good understanding of daily merchant demands, android software and strong analytical and troubleshooting skills are key to being successful in this role.

Device and Platform Back-office Support

  • Meet and exceed operational targets set.
  • Support and help merchants with onboarding.
  • Train merchants to use their POS device to take payments and sell VAS.
  • Train online merchants how to setup to optimize their client’s payment and communication experience.
  • Provide exceptional customer support by responding accurately to phone, e-mail and WhatsApp enquiries.
  • Assist merchants with installing and using additional software (such as Stock Management) on the devices as appropriate.
  • Escalate critical merchant situations to management.
  • Become fluent in demonstrating the devices and related software.
  • Clearly explain the advantages and benefits of using the android device.
  • Process your daily workflow / calls /support / orders / quotes on the respective platforms.
  • Track and administer all your support cases to ensure timely resolution and follow-up.
  • Train new Support Officers in the full skills matrix.

Key attributes and requirements:

  • Minimum requirement Grade 12 or equivalent, relevant Diploma / Degree beneficial.
  • Must have a clear criminal and credit check.
  • Excellent organizational and time management skills
  • Outstanding communication, interpersonal and administrative skills
  • Excellent verbal presentation skills
  • Critical thinker and problem solver
  • Demonstrate creativity, resourcefulness, energy, passion, integrity, honesty, smart-thinking and teamwork capabilities.
  • Be good at relationship building and maintenance.
  • Must be able to operate in a regulated work environment.
  • A support track record will be advantageous.