Merchant Support Associate

7 months ago


Cape Town, South Africa Peach Payments Full time

**Peach Payments**:
Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile.

Our merchant partners include your favorite food delivery services, whether you’re ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbor’s side-hustle e-commerce store.

For these partners and their customers, we aim to provide delightful experiences that make it as easy as possible to facilitate online payments.

You will be reporting to Laurian, our Team Lead in Merchant Support in BizOps, meet her here.

**Why we’re hiring for this role**:
You’ll resolve most complex issues for our users, and work cross-functionally to deliver excellent experiences that optimize user experience and enable Peach’s growth at scale.

Do you want to help our merchants, across Africa, both big and small with seamless online payments capabilities?

For this role, we are looking for people based in Cape Town

**Your mission, if you choose to accept it**:

- Advocate for optimizing our products and services on behalf of our users
- Drive initiatives and process changes to excel and scale our support operations
- Have an opportunity to learn how Peach operates from the ground up and make a real impact on the future of the organization

**What we'd like you to have**:

- Is passionate & energized by the helping customers & the challenge of solving difficult problems
- Can empathize with users and quickly grasp the issues they’re facing
- Is curious, loves learning about technical products
- Has strong communication skills, both written and verbally
- Is organized and a self-starter; able to scope projects and drive initiatives
- Is able to prioritize and quickly adapt to changing environment and competing priorities
- Is data savvy; able to drive insights from large data set and come up with action plan
- Strong written communication skills in business French is an advantage

**Advantageous**:

- Previous experience with a payment gateway or similar
- Experience working with credit card terminals,** POS equipment is a plus.**:

- 1+ years Customer Service/ Technical Support experience preferred
- Be part of our story _We're a passionate group of individuals working on enabling African entrepreneurs to develop and succeed in digital commerce.

We have a high-performance community, underpinned by a people-first approach. Our team is diverse, we fail fast and aim to succeed even quicker.
- We value diversity at Peach and therefore we are committed to Inclusion across race, gender, age, religion, identity, and experiences._



  • Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...


  • Cape Town, South Africa Peach Payments Full time

    **ABOUT US** Peach Payments is a fast-growing African payment solution provider (PSP) that makes online commerce and digital payment acceptance easier and more accessible across Mauritius, Kenya and South Africa. The company provides direct settlements in all three countries, as well as aggregated payment services in South Africa. The company works with...

  • Omni Merchant- Fabiani

    2 months ago


    Western Cape, South Africa The Foschini Group Full time

    **Key Responsibilities**: **Product imaging** - Tracking product input dates for stores - Coordinating with the Merchant team to receive samples - Tracking and managing samples - Briefing in the studio for the product to be imaged - Dropping off samples - QC product images **Product Upload** - Enriching the product copy and attribute to ecommerce systems...


  • Cape Town, South Africa Peach Payments Full time

    Why we’re hiring for this role: As a Senior Sales Associate, you will play a critical role in our SME sales team, responsible for generating and converting leads through outbound sales strategies and managing relationships with key partners to drive growth. You will use online/telephonic conversations as well as in person visits to promote Peach Payments...


  • Cape Town, South Africa Peach Payments Full time

    **Why we’re hiring for this role**: As a Senior Sales Associate, you will play a critical role in our SME sales team, responsible for generating and converting leads through outbound sales strategies and managing relationships with key partners to drive growth. You will use online/telephonic conversations as well as in person visits to promote Peach...

  • Admin Support

    2 weeks ago


    Cape Town, South Africa PayFast Full time

    Job title : Admin Support Job Location : Western Cape, Cape Town Deadline : January 05, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description Provide overall administrative support to the Inbound, Outbound Sales Team, and Relationship Management to achieve set and agreed objectives/targets based on set KPI’s....


  • Cape Town, South Africa dLocal Full time

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Cape Town, Western Cape, South Africa Milkor Integrated Systems Full time

    About the RoleWe are seeking an experienced Business Support Associate to join our team at Milkor Integrated Systems. In this role, you will be responsible for providing exceptional support to our staff and clients.


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job OverviewWe are seeking a reliable and hardworking Production Support Associate to join our team at Isilumko Staffing (JHB) in Johannesburg.This is an excellent opportunity for individuals who are eager to contribute to a fast-paced, growing business in the manufacturing industry.


  • Cape Town, Western Cape, South Africa Absolute Logistics Full time

    At Absolute Logistics, we are seeking a dedicated and detail-oriented Logistics Support Associate to join our team.Company Overview:Absoute Logistics is a leading logistics provider offering a wide range of services to meet the needs of our customers. As a Logistics Support Associate, you will play a vital role in ensuring the smooth operation of our...


  • Cape Town, Western Cape, South Africa Time Personnel Full time

    Key ResponsibilitiesThe Logistics Support Associate will assist in identifying issues relating to billing details, assisting with performing recalculations and checks on billing, and managing any further debtors and billing related requirements that are needed. The successful candidate will have 3-5 years of finance/admin-related experience and be able to...


  • Cape Town, South Africa PayU Full time

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    As a Logistics Support Associate, you will be responsible for maintaining a clean and organized workspace.Key Responsibilities:Lift and move heavy items as needed.Keep the work area clean and organized.Salary Range: R16,000 - R22,000 per monthRequired Skills and Qualifications:Excellent time management skills.Strong communication and teamwork skills.


  • Cape Town, South Africa RedCloud Full time

    **About RedCloud** RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets. RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...


  • Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    Job Description: Sales and Customer Support AssociateWe are seeking a highly motivated and results-driven Sales and Customer Support Associate to join our team at Ground One Direct Marketing. This is a full-time opportunity with a competitive salary of $50,000 - $65,000 per year, depending on experience. As a Sales and Customer Support Associate, you will be...


  • Cape Town, South Africa Lesaka Technologies Full time

    A vacancy exists for an **Application Support Manager **within the **Micro Merchant Division - Kazang, **in **Cape Town, Century City (Hybrid, Remote)**. **Key Responsibilities include, but are not limited to**: - This role will be responsible for engineer performance and performance reporting. - Measuring each engineer’s day-to-day output, analyze, and...

  • Sales Associate

    1 month ago


    Cape Town, South Africa Peach Payments Full time

    About us: Peach Payments make online commerce and digital payment acceptance easier and more accessible across all Africa. Based in Cape Town, South Africa, but with offices in Mauritius and Kenya, we work with small and large sellers in all three countries to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our...


  • Cape Town, Western Cape, South Africa PayFast Full time

    We are seeking a highly skilled Support Operations Specialist to join our team at PayFast. As a key member of our operations team, you will play a vital role in ensuring the smooth execution of daily administrative and sales tasks.Key Responsibilities:Administration:Provide comprehensive administrative support to our Sales Teams to meet set...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job DescriptionWe are looking for a Support Services Associate to join our high-performing team at The Legends Agency. As a key member of our recruitment operations team, you will be responsible for supporting our recruiters in sourcing and selecting top talent.The ideal candidate will have excellent organizational skills, be able to manage multiple tasks...


  • Cape Town, Western Cape, South Africa CA Support Full time

    Job DetailsThis is an exciting opportunity for a Payroll Administrator to join our team at CA Support. The successful candidate will be responsible for maintaining payroll records, preparing reports, and resolving discrepancies.Key Responsibilities:Maintain payroll records, including employee data and benefitsPrepare reports on earnings, taxes, and leave...