Client Manager

6 months ago


Pietermaritzburg, South Africa Isilumko Staffing Full time

JOB PURPOSE:
Manage the operation of the co-office workplace to ensure all members are taken care of.
This includes office, retail and meeting rooms/workspace.


DUTIES AND RESPONSIBILITIES OF THE POST / POST / PRINCIPAL AREAS OF ACCOUNTABILITY
1. Membership
1.1. Facilitate membership agreements.
1.2. Monitor agreements to ensure that members abide by the rules and not exceed agreed
occupancy levels.
1.3. Manage onboarding and offboarding procedures with incoming and outgoing members.
1.4. Manage relationships with members and deal with questions and complaints.
1.5. Monitor the usage of office equipment such as printers, telephones, and access control.
1.6. Ensure that members accounts are paid within agreed time limits.
1.7. Process overdue accounts either to payment, or in extreme cases manage eviction.
1.8. Variable Expenses invoicing:
1.9. Resources (Boardroom, meeting room etc)
1.10. Printings, calls, signage & parking
1.11. Payment Management
1.12. Age analysis
1.13. Payment chase
1.14. Check auto invoices
1.15. House rules document
1.16. MEMBER MANAGEMENT
1.16.1 Requests
1.16.2 Complaints
1.16.3 New Member / user on boarding:
1.16.4 create checklist procedure i.e access to building, vox etc
1.16.5 Update individual & Team profiles 
1.16.6 Finding new potential member/community members:
1.16.7 Walk arounds with enthusiasm
1.16.8 Waiting list:
1.16.9 Constantly maintained & communicated
1.17 MARKETING ENGAGEMENT:
1.17.1 New Marketing strategies
1.17.2 Post 3 posts to social media each week (minimal)
1.17.3 Member posts & photos
1.18 Communicating management:
1.19 Events
1.20 Health and Safety compliance
1.21 First aid compliance
1.22 Shoppe involvement

2 Management of the building and other assets
2.1 Identify maintenance issues and book a maintenance worker to conduct
repairs.
2.2 Generate a maintenance list weekly on Fridays for the following week.
2.3 Report all network and printer issues to IT.
2.4 Ensure that each member has sufficient office furniture as per their agreement.
2.5 Ensure that there is sufficient hardware (data points, etc.) to fulfil each membership contract.

3 Management of staff
3.1 Create and monitor cleaners work schedule.
3.2 Plan, schedule and monitor the work of staff shared with Halls Retail.

4 Health and Safety
4.1 Identify health and safety risks.
4.2 Ensure that risk mitigation plans are carried out.
4.3 Staff are allocated and use correct PPE.
4.4 Ensure that fire extinguishers are visible and serviced.
4.5 Ensure that staff and members are trained in the use of fire extinguishers.
4.6 Implement a safety programme.

5 Events
5.1 Set up and organise after work markets.
5.2 Set up networking events for members.
5.3 Run “creative Saturdays” for artisans.
5.4 Organise space and facilities for meetings and training workshops.

Job Specifications:
Qualifications
Matric with some tertiary business studies.
Experience
Working with booking systems, sales and customer service – at least 3 years’ experience.
Real Estate experience will be an advantage.
Occupational Skills
- Planning and scheduling.
- Time management.
- Building maintenance.
- Managing upkeep and housekeeping.
- Project management.
IT Skills
o Outlook Intermediate
o Word Basic
o Excel Intermediate
o Xero Intermediate
Behavioural Skills
- Communication: verbal & written.
- Problem solving and decision making.
- Managing conflict.
- Managing complaints.
- Customer service.
- Assertiveness.
- Negotiation.
- Listening skills.
- Emotional intelligence.
Personal attributes:
- Outgoing.
- Mature: tends to deal adult to adult.
- Creative.
- Well organised.
- Calm under pressure.
- Decisive.
- Good finisher



  • Pietermaritzburg, South Africa Jobted ZA C2 Full time

    Well established concern, based in Hilton are looking for a Client and Facility Manager to join their team. This role will entail: - Client Relationships : Establishing and maintaining client relationships - Client applications - risk evaluation, interpretation of financial documents, cash flows and compliance documents for processing. - Data management,...


  • Pietermaritzburg, South Africa Pronel Personnel Full time

    Well established concern, based in Hilton are looking for a Client and Facility Manager to join their team.  This role will entail:Client Relationships : Establishing and maintaining client relationshipsClient applications - risk evaluation, interpretation of financial documents, cash flows and compliance documents for processing. Data management, inputs...


  • Pietermaritzburg, South Africa Pronel Personnel Full time

    Well established concern, based in Hilton are looking for a Client and Facility Manager to join their team.  This role will entail: Client Relationships : Establishing and maintaining client relationships Client applications - risk evaluation, interpretation of financial documents, cash flows and compliance documents for processing.  Data management,...


  • Pietermaritzburg, KwaZulu-Natal, South Africa Stratogo Full time

    About the Role:As a Strategic Client Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and developing strategies to drive growth.You will work closely with our sales team to develop and implement sales plans, manage client expectations, and ensure exceptional customer...


  • Pietermaritzburg, South Africa Pronel Personnel Full time

    Well established concern, based in Hilton are looking for a Client and Facility Manager to join their team.  This role will entail:Client Relationships : Establishing and maintaining client relationshipsClient applications - risk evaluation, interpretation of financial documents, cash flows and compliance documents for processing. Data management, inputs...


  • Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Pronel Personnel is a well-established concern based in Hilton, seeking a highly skilled Facility and Client Manager to join their team. This role will involve:Establishing and maintaining strong relationships with clientsEvaluating client applications, interpreting financial documents, and assessing cash flows for processing purposes.Managing data inputs...

  • Client Manager

    6 months ago


    Pietermaritzburg, South Africa Isilumko Staffing (JHB) Full time

    JOB PURPOSE: Manage the operation of the co-office workplace to ensure all members are taken care of. This includes office, retail and meeting rooms/workspace.DUTIES AND RESPONSIBILITIES OF THE POST / POST / PRINCIPAL AREAS OF ACCOUNTABILITY1. Membership1.1. Facilitate membership agreements.1.2. Monitor agreements to ensure that members abide by the rules...


  • Pietermaritzburg, KwaZulu-Natal, South Africa Stratogo Full time

    Job OverviewWe are seeking an experienced Strategic Client Partnership Manager to join our team at Stratogo. As a key member of our operations team, you will be responsible for managing existing clients and developing new business opportunities in line with organisational goals.Main ResponsibilitiesClient Management: Provide exceptional service to clients,...


  • Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Well established concern, based in Hilton, is seeking a Client and Facility Manager to join their team. This role entails:Client Relationships: Establishing and maintaining strong relationships with clients.Client Applications: Evaluating risk, interpreting financial documents, cash flows, and compliance documents for processing.Facility Management:...


  • Pietermaritzburg, KwaZulu-Natal, South Africa Old Mutual Full time

    Job OverviewThis is a customer-focused role that requires the incumbent to provide exceptional service to clients. The role involves assisting clients telephonically or face-to-face, adhering to business, process, and compliance rules.Key ResponsibilitiesTo provide telephonic and face-to-face service to customers, ensuring high levels of satisfaction and...


  • Pietermaritzburg, South Africa Esteem Recruitment Full time

    Our client surrently seeks an experienced CRL for thier branch in Pietermaritzburg - Building and maintaining relationships with clients/customers - Conducting business reviews to ensure clients are satisfied with their products and services - Alerting the sales team to opportunities for further sales within key clients - Informing customers of new product...


  • Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Agricultural Finance AdministratorWell-established concern in Hilton seeks a skilled financial administrator to join their team.Key Responsibilities:Establish and maintain strong client relationships, fostering trust and cooperation.Process client applications, assessing risk, interpreting financial documents, cash flows, and compliance documents for...


  • Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

    We are seeking an experienced Sales Representative to join our team at Pronel Personnel in KwaZulu-Natal. The ideal candidate will have a strong background in sales, excellent communication skills, and a proven track record of success in client management.Estimated Salary: R300,000 - R400,000 per annum.Job Overview:In this role, you will be responsible for...


  • Pietermaritzburg, South Africa Assupol Full time

    Description To provide professional first line support to clients and sales support - 1. Render client services- Update client personal details and AIMS notes - Provide correct and accurate advice to clients on products and services (TCF) - Inform clients and update changes to their policy (TCF) - Liaise with relevant departments to gather information to...


  • Pietermaritzburg, South Africa AVBOB Full time

    **Key Performance Areas** **Team Management** - Attend scheduled area meetings and report back to the employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify. - Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep records of...


  • Pietermaritzburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To assist in proactively managing a portfolio of clients with a team of Private Bankers through provision of analysis, research and sales and...

  • Leasing Manager

    7 months ago


    Pietermaritzburg, South Africa Ability Recruitment Full time

    **Job Information**: Industry **Real Estate/Property Management*** Work Experience **4-5 years*** Salary **820000*** Currency **ZAR*** City **Pietermaritzburg*** Province **Kwazulu-Natal*** Country **South Africa*** Postal Code **3200** Develop annual leasing strategies and ensure that renewals are completed within determined timeframes as...

  • Sales Manager

    7 months ago


    Pietermaritzburg, South Africa Top Recruitment Full time

    Leading Pest Control Treatment company are seeking an experienced SALES MANAGER who has experience within this sector in to work remotely in Pietermaritzburg **KEY RESPONSIBILITIES** Sales Activities 1. Manage the entire sales pipeline from cold calling to deal closure. 2. Qualify prospective clients. 3. Conduct pest consultations at prospective...

  • Account Manager

    7 months ago


    Pietermaritzburg, South Africa Pronel Personnel Full time

    **Job Opportunity: Account Manager** **Department**: Account Management Team, Commercial **Reporting to**: Commercial Director **Location**: Johannesburg or Cape Town, South Africa (Remote with weekly office visits) **About Our Client**: Pioneers, reshaping the business landscape and empowering their clients to embrace change with confidence. An exciting...

  • Key Accounts Manager

    2 weeks ago


    Pietermaritzburg, South Africa Jobted ZA C2 Full time

    Role: Key Accounts Manager Business development and maintenance of existing clients in line with organisational goals and targets. Team Management: - Recruitment and placement of competent Associates in line with Client Service Level requirements; - Maintain the organisations Statutory and Legislative compliance obligations thereby eliminating costly...