Client Manager

4 days ago

Pietermaritzburg, South Africa Isilumko Staffing (JHB) Full time

JOB PURPOSE:
Manage the operation of the co-office workplace to ensure all members are taken care of.
This includes office, retail and meeting rooms/workspace.


DUTIES AND RESPONSIBILITIES OF THE POST / POST / PRINCIPAL AREAS OF ACCOUNTABILITY
1. Membership
1.1. Facilitate membership agreements.
1.2. Monitor agreements to ensure that members abide by the rules and not exceed agreed
occupancy levels.
1.3. Manage onboarding and offboarding procedures with incoming and outgoing members.
1.4. Manage relationships with members and deal with questions and complaints.
1.5. Monitor the usage of office equipment such as printers, telephones, and access control.
1.6. Ensure that members accounts are paid within agreed time limits.
1.7. Process overdue accounts either to payment, or in extreme cases manage eviction.
1.8. Variable Expenses invoicing:
1.9. Resources (Boardroom, meeting room etc)
1.10. Printings, calls, signage & parking
1.11. Payment Management
1.12. Age analysis
1.13. Payment chase
1.14. Check auto invoices
1.15. House rules document
1.16. MEMBER MANAGEMENT
1.16.1 Requests
1.16.2 Complaints
1.16.3 New Member / user on boarding:
1.16.4 create checklist procedure i.e access to building, vox etc
1.16.5 Update individual & Team profiles 
1.16.6 Finding new potential member/community members:
1.16.7 Walk arounds with enthusiasm
1.16.8 Waiting list:
1.16.9 Constantly maintained & communicated
1.17 MARKETING ENGAGEMENT:
1.17.1 New Marketing strategies
1.17.2 Post 3 posts to social media each week (minimal)
1.17.3 Member posts & photos
1.18 Communicating management:
1.19 Events
1.20 Health and Safety compliance
1.21 First aid compliance
1.22 Shoppe involvement

2 Management of the building and other assets
2.1 Identify maintenance issues and book a maintenance worker to conduct
repairs.
2.2 Generate a maintenance list weekly on Fridays for the following week.
2.3 Report all network and printer issues to IT.
2.4 Ensure that each member has sufficient office furniture as per their agreement.
2.5 Ensure that there is sufficient hardware (data points, etc.) to fulfil each membership contract.

3 Management of staff
3.1 Create and monitor cleaners work schedule.
3.2 Plan, schedule and monitor the work of staff shared with Halls Retail.

4 Health and Safety
4.1 Identify health and safety risks.
4.2 Ensure that risk mitigation plans are carried out.
4.3 Staff are allocated and use correct PPE.
4.4 Ensure that fire extinguishers are visible and serviced.
4.5 Ensure that staff and members are trained in the use of fire extinguishers.
4.6 Implement a safety programme.

5 Events
5.1 Set up and organise after work markets.
5.2 Set up networking events for members.
5.3 Run “creative Saturdays” for artisans.
5.4 Organise space and facilities for meetings and training workshops.

Job Specifications:
Qualifications
Matric with some tertiary business studies.
Experience
Working with booking systems, sales and customer service – at least 3 years’ experience.
Real Estate experience will be an advantage.
Occupational Skills
- Planning and scheduling.
- Time management.
- Building maintenance.
- Managing upkeep and housekeeping.
- Project management.
IT Skills
o Outlook Intermediate
o Word Basic
o Excel Intermediate
o Xero Intermediate
Behavioural Skills
- Communication: verbal & written.
- Problem solving and decision making.
- Managing conflict.
- Managing complaints.
- Customer service.
- Assertiveness.
- Negotiation.
- Listening skills.
- Emotional intelligence.
Personal attributes:
- Outgoing.
- Mature: tends to deal adult to adult.
- Creative.
- Well organised.
- Calm under pressure.
- Decisive.
- Good finisher

  • Operations Manager

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Pietermaritzburg Area - KwaZulu Natal: Our client is looking for an Operations Manager to join the team.The field work and installations will run between Kokstad, Underberg, Midlands, North Coast (Matubatuba), South Coast, Ixopo, Harding, HarrismithMINIMUM REQUIREMENTS Mechanical/ Maintenance qualification or experience in the following would be...

  • Client and Facility Manager

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Consultants Full time

    Pronel PersonnelPietermaritzburg, South AfricaJunior Mid1 to 5 yearsCost to companyFull TimeSkills: AccountingSalesAdministrationAgricultureFinanceIndustries: AgricultureDescription:Our client is looking for a graduate (B.Comm Finance / Admin / Agri) with approximately - 5 years experience in administration, ideally with a working knowledge of bookkeeping /...

  • Client Manager

    4 days ago

    Pietermaritzburg, South Africa Isilumko Staffing (JHB) Full time

    JOB PURPOSE: Manage the operation of the co-office workplace to ensure all members are taken care of. This includes office, retail and meeting rooms/workspace. DUTIES AND RESPONSIBILITIES OF THE POST / POST / PRINCIPAL AREAS OF ACCOUNTABILITY 1. Membership1.1. Facilitate membership agreements.1.2. Monitor agreements to ensure that members abide by the rules...

  • Client Manager

    4 days ago

    Pietermaritzburg, South Africa Adzuna ZA B C2 Full time

    JOB PURPOSE: Manage the operation of the co-office workplace to ensure all members are taken care of. This includes office, retail and meeting rooms/workspace.DUTIES AND RESPONSIBILITIES OF THE POST / POST / PRINCIPAL AREAS OF ACCOUNTABILITY1. Membership1.1. Facilitate membership agreements.1.2. Monitor agreements to ensure that members abide by the rules...

  • Client Manager

    4 days ago

    Pietermaritzburg, South Africa Isilumko Staffing Full time

    JOB PURPOSE: Manage the operation of the co-office workplace to ensure all members are taken care of. This includes office, retail and meeting rooms/workspace.DUTIES AND RESPONSIBILITIES OF THE POST / POST / PRINCIPAL AREAS OF ACCOUNTABILITY1. Membership1.1. Facilitate membership agreements.1.2. Monitor agreements to ensure that members abide by the rules...

  • Client Executive

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Marsh Full time

    Client ExecutiveLocation:Pietermaritzburg**What can you expect?Marsh is a global leader in insurance broking and innovative risk management solutions. We help clients quantify and manage risk and help them unlock new growth opportunities.Having an established presence in more than 130 countries worldwide, national and international collaboration and...

  • Client Administrator

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Duties: Managing the administration process and relationships for funders investing their money. This includes preparing contracts, interest payments, annual tax returns and monthly statements and general reporting Receipting and preparing loan agreements Support management with access to the loan management system, reporting, cash flow management and...

  • Client Relations Officer

    5 days ago

    Pietermaritzburg, South Africa Esteem Recruitment Full time

    Our client surrently seeks an experienced CRL for thier branch in Pietermaritzburg - Building and maintaining relationships with clients/customers - Conducting business reviews to ensure clients are satisfied with their products and services - Alerting the sales team to opportunities for further sales within key clients - Informing customers of new product...

  • Product Assembler

    3 weeks ago

    Pietermaritzburg, South Africa Farm Manager SA Full time

    **Pietermaritzburg Area - KwaZulu Natal**: Our client is looking for a Product Assembler to join the team. **MINIMUM REQUIREMENTS** - Agricultural machinery background is essential. - 2-5 Years Technical Experience (Agricultural). - Qualified Technician or Technical Qualification (Advantageous). - Good technical knowledge of Agricultural Machinery. -...

  • Product Assembler

    3 weeks ago

    Pietermaritzburg, South Africa Farm Manager SA Full time

    **Pietermaritzburg Area - KwaZulu Natal**: Our client is looking for an experienced Product Assembler & Field Technician to join the team. **MINIMUM REQUIREMENTS** - Agricultural machinery background is essential - 5-10 Years Technical Experience (Agricultural) - Qualified Technician or Technical Qualification (Advantageous) - Good technical knowledge of...

  • Client Success Specialist

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Client Success Specialist to join our team in Pietermaritzburg. The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and that their expectations are exceeded.The ideal candidate should have a minimum of two years of customer service...

  • Client Services Administrator: Branch Administration

    3 weeks ago

    Pietermaritzburg, South Africa Assupol Life Ltd. Full time

    Duties & Responsibilities: 1. Render client services - Update client personal details and AIMS notes - Provide correct and accurate advice to clients on products and services (TCF) - Inform clients and update changes to their policy (TCF) - Liaise with relevant departments to gather information to resolve clients’ queries - Maintain required business...

  • Client Services Administrator: Branch Administration

    3 weeks ago

    Pietermaritzburg, South Africa Assupol Full time

    Description Duties & Responsibilities: - 1. Render client services- Update client personal details and AIMS notes - Provide correct and accurate advice to clients on products and services (TCF) - Inform clients and update changes to their policy (TCF) - Liaise with relevant departments to gather information to resolve clients’ queries - Maintain required...

  • Client Services Administrator: Branch Administration

    1 week ago

    Pietermaritzburg, South Africa Assupol Full time

    Description To provide professional first line support to clients and sales support - 1. Render client services- Update client personal details and AIMS notes - Provide correct and accurate advice to clients on products and services (TCF) - Inform clients and update changes to their policy (TCF) - Liaise with relevant departments to gather information to...

  • Client Advisor: Work Place Banking

    4 weeks ago

    Pietermaritzburg, South Africa Nedbank Full time

    **Job Title** - Client Advisor: Work Place Banking**Location** - Pinetown - Kwa Zulu Natal- Job Family- Sales and Service- Career Stream- Sales- Leadership Pipeline- Manage Self: Technical (MST)- FAIS Affected- FAIS Affected - Yes**Job Purpose** - To provide personalised advice, financial solutions, client service and educate clients on the convenience,...

  • Client Service Champion: Pietermaritzburg Life

    2 months ago

    Pietermaritzburg, South Africa AVBOB Full time

    **Key Performance Areas** **Team Management** - Attend scheduled area meetings and report back to the employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify. - Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep records of...

  • Client Advisor: Work Place Banking

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Nedbank Full time

    Job Title Client Advisor: Work Place BankingLocation Pinetown Kwa Zulu Natal Job Family Sales and Service Career Stream Sales Leadership Pipeline Manage Self: Technical (MST) FAIS Affected FAIS Affected YesJob Purpose To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of...

  • Client Service Champion: Pietermaritzburg Life

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa AVBOB Full time

    Key Performance AreasTeam Management Attend scheduled area meetings and report back to the employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify. Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep records of minutes with regard...

  • Private Banking Analyst Private Clients D

    4 weeks ago

    Pietermaritzburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To assist in proactively managing a portfolio of clients with a team of Private Bankers through provision of analysis, research and sales and...

  • Leasing Manager

    4 weeks ago

    Pietermaritzburg, South Africa Ability Recruitment Full time

    **Job Information**: Industry **Real Estate/Property Management*** Work Experience **4-5 years*** Salary **820000*** Currency **ZAR*** City **Pietermaritzburg*** Province **Kwazulu-Natal*** Country **South Africa*** Postal Code **3200** Develop annual leasing strategies and ensure that renewals are completed within determined timeframes as...