Senior Support Engineer

2 days ago


East London, South Africa Datacentrix Full time
Datacentrix East London is looking for a Senior Support Engineer to provide cloud infrastructure, datacenter software and end user computing support. The Successful candidate must have the ability to identify and understand problems and find suitable solutions. Conscious of delivering solutions on time and clearly articulate problems and solutions with the technical team.

Experience & Qualifications
  • Matric or Grade 12 Essential
  • IT Qualification (certification, diploma, degree)
  • One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
  • Minimum 7 -10 years’ experience supporting ITC environments
  • OpenText product experience will be an advantage
Primary Role Accountabilities:
  • Assist with escalations from 2nd line support engineers
  • Provide 3rd line datacentre software support
  • Preventative maintenance (Patch management)
  • Remediate issues identified by audit and monthly reporting
  • Technologies include (but not limited to)
    • Cloud Services: Azure, AWS, Google cloud
    • Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
    • Citrix Virtualisation
    • Application Delivery Controllers: F5, Citrix, FortiADC
    • Operating Systems: All Microsoft & Linux
    • MS infrastructure: Active Director, Exchange, SQL, SCCM
    • Backups: Veeam, Backup Exec
    • Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
    • Antivirus: McAfee, ESET, Symantec, Kaspersky
    • End User computing
    • Storage area network
    • Networking
  • Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
  • Architect new solutions
  • Contribute to PM to compile project plans based on architecture and resource availability
  • Implement projects in line with planning and architecture
  • Document implementations and provide SOPs
  • Management of Internal, Vendor and Business Partner resources delivery
  • Aware of and manage project delivery within budget
  • Timeous submission of relevant documentation which effect billing
  • Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation)
  • Ensure HEAT management system is up to date and complete
  • Work with Service management to ensure on time delivery
  • As required Develop accurate As-Built Documentation after delivery

Critical Requirements - Skills, Experience & Qualifications
  • Proven Tier 3 Support
  • Must be based within the region or province
  • Minimum 7 years proven ITC exposure  
  • Valid driver’s licence own reliable vehicle essential .
  • Must be willing to make use of vehicle for business travel within the province.


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